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We had stayed at this hotel following attending a concert. They held out room for us since we were getting in late. They had a handicap accessible room for us and upgraded us to a suite. The beds were comfortable. The kitchen was great! I...More
Response from almcn199, General Manager at Residence Inn London DowntownResponded 6 April 2018
Thank you so much for sharing your stay experience. We do meet as a team every morning to share our success's and opportunities. It will be my pleasure to share your story. Thank you once again and I do hope you we will...More
We stay here every year, never had a complaint or a problem with any of the rooms, all the staff are brilliant and can't do enough for you, looking forward to July when we are there again, stayed in most of the hotels in London...More
We came here over St Patricks day to go see a show. When we arrived, we were told that our room had been upgraded to a two bedroom suite. We accepted the upgrade only to find out that someone had been smoking in the room....More
1 Thank Jonathan B
Response from RIL2011, Front Office Manager at Residence Inn London DowntownResponded 21 March 2018
Hi Jonathan B
I am sorry to hear that your room was not up to our standards. If you could contact me at your convenience I will look into the
situation immediately and get back to you with a resolution
Only stayed one night but the room was huge, super clean and the bed was really comfortable. Complimentary breakfast had hot options bacon/eggs/hashbrowns/waffles and lots of it. Staff was charming, good location.
Save your money and stay at the Towne Place Suites in London if you are looking for a hotel with kitchen, sitting room and bedroom options. We were so disappointed in our recent stay and even more disappointed when we realized we could have spent...More
Response from almcn199, General Manager at Residence Inn London DowntownResponded 20 February 2018
Dear Save your money
So sorry your stay did not meet or exceed expectations. We do pride ourselves on providing a positive stay experience.
Thank you for sharing