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We had a couple a friend's over at our room and they're was a hockey team making a lot of noise and we get a noise complaints. It say it's sleeps six and only sleeps four. And it's has a real nasty smell. And had...More
2 Thank Curtis O
Response from RIL2011, Director of Sales at Residence Inn London DowntownResponded 8 February 2016
Dear Curtis O,
Thank you for taking the time to give us this feed back. Our role as a service provider is to ensure that all of our guests receives a safe and comfortable nights rest. We will meet as a team today to go...More
By the photos advertised on hotels.com we were very disappointed to find that they did not match so well. The room was clean, but very outdated. The front desk service was very friendly and helpful. We were supposed to stay two nights, but ended up...More
2 Thank Bckpker
Response from almcn199, General Manager at Residence Inn London DowntownResponded 29 January 2016
I am so sorry, your recent stay did not meet the expectations as the photos appeared on our web site. We want to assure you that the actual on line photos are taken directly at the hotel and are the actual rooms as...More
Rooms was great. Clean and spacious.
Lindsay at the front desk was great.
30 minutes after I checked in, I received a phone call checking to ensure everything was OK.
Small problem with the TV that was corrected within 10 minutes.
Will stay there on...More
Stayed at the Marriott for a hockey tournament (11 families). Upon arrival which was around 2pm we found out that not all the rooms were available. I would've thought they would've been more prepared for our group.Room was nice once assigned and spacious, parking a...More
Response from RIL2011, Director of Sales at Residence Inn London DowntownResponded 19 January 2016
I want to thank you for taking the time to write this review. Our staff works hard to meet our brand guidelines for each guest arrival at 3:00PM. Also like all hotels in the Downtown location here in London we do charge for...More
Spent 2 days at Christmas at this place. It is not luxurious but our room was very comfortable and was a good size. There was a separate sitting room with a kitchen between the bedroom and the sitting room. Did not spend much time at...More