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Crowne Plaza Niagara Falls - Fallsview

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Dining (48)
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Overview
  • Excellent36%
  • Very good27%
  • Average19%
  • Poor10%
  • Terrible8%
Travellers talk about
Free Internet
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,075)
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1 - 5 of 1,862 reviews
Reviewed 6 days ago

We have stayed a few times at the Skyline so that the kids could enjoy the water park. This time, we decided to give the Crowne Plaza a shot, given that we are IHG Rewards members. So, we paid a bit more to try and...More

Thank Carol M
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - FallsviewResponded 4 days ago

Dear Carol M, Thank you for taking the time to write us a review and for being an IHG Rewards guest. Please accept my apologies that you were left disappointed with not receiving a late checkout. Our Front Desk does do their best to accommodate...More

Hotel's Favourite
Reviewed 3 January 2018 via mobile

We booked here so we could get a family package for the Fallsview water park. We wee happy with the close proximity. The room was comfy but tight. We did pay extra for a Fallsview and were happy with that. We stayed three nights and...More

3  Thank R6161CKsarahs
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - FallsviewResponded 8 January 2018

Dear R6161CKsarahs, Thank you for selecting the Crowne Plaza Niagara Falls-Fallsview for your Waterpark getaway. We are delighted to read that you had a great stay with us. I will forward your kind comments along to Claudia and we hope that your daughter is feeling...More

Reviewed 1 week ago

Most people who give this hotel mediocre reviews complain about the small rooms; I wonder what type of room they are paying for as it stands to reason the less expensive the rate, the lower category the room will be. We have just stayed here...More

2  Thank SardoNoomspa
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - FallsviewResponded 1 week ago

Dear by SardoNoomspa, Thank you so much for being a returning guest and for your 5 star review! You are correct, we are the only fallsview hotel in the city that offers balcony rooms. This limited room type can be specifically reserved and guaranteed at...More

Reviewed 1 week ago via mobile

What a huge disappointment!! The smallest king bed I’ve ever seen squeezed into the smallest old room. The windows allow the cold in the rooms and hallways. Massive mistake booking a romantic stay here.More

Thank Garry S
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - FallsviewResponded 1 week ago

Dear Garry S, Thank you for taking the time to leave us a review. Please accept my apologies that we were not able to exceed your expectations during your getaway with us. Your feedback is greatly valued and has been forwarded to our team. At...More

Reviewed 1 week ago

We stayed with a group so we had no choice of hotels. The last time our group came we stayed at the Sheraton, this was no Sheraton. The rooms were tiny and the bathrooms were miniscule. We were only provided with 1 roll of toilet...More

Thank leado
Response from GuestRelations_IAGFA, Guest Relations Manager at Crowne Plaza Niagara Falls - FallsviewResponded 1 week ago

Dear leado, Thank you for taking the time to leave us a review. Please accept my apologies for the short comings with your room supplies, the difficulties experience with keys deactivating and with the heating and cooling system. Your feedback is important to us and...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Room Service
Free Internet
Restaurant
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Restaurant
Spa
Heated pool
Indoor pool
Details
Price range
US$87 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$87 - US$303 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms
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Traveller (852)
Room & Suite (383)
Dining (48)
Pool & Beach (11)
Family and Play Areas (2)
Business Centre & Event Rooms (2)
Questions & Answers
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Kenneth C
12 April 2018|
AnswerShow all 6 answers
Response from shelly11225 | Reviewed this property |
Our room had a jetted tub and a beautiful view of the falls. No balcony but I think they will not allow smoking on the balcony anyhow. My husband smokes and went down to the main floor and outside to smoke. He did not... More
1
Vote
dabawenyo
Hi. In terms of cost and accessibility to Fallsview Waterpark, would it matter if I will buy the water park ticket at the hotel instead of booking a hotel + water park package? We want to stay here for 2 nights but only want one day water park ticket. However, if i book a waterpark package for 2 nights it will automatically charge me 2 days water park tickets which is more expensive when we only want to use the waterpark for a day. My option is to book the hotel for 2 nights and buy the one day water park ticket at the hotel. Another question, we'll arrive at the hotel before the check in time do they have a luggage storage where we can leave our luggages for free or for a minimal fee? I am travelling with 2 children aged 10 and 16. My 16 yo daughter has got special needs. Thank you in anticipation for any reply and advise.
21 March 2018|
AnswerShow all 8 answers
Response from Lovella S | Reviewed this property |
Hi there, Yes that’s a good option buy the water park tickets separately. As for ur luggages, ask reception if ur room is already available. They would usually give it to you if available. Another option is you can... More
0
Votes
Morganne A
8 February 2018|
AnswerShow all 7 answers
Response from krand88 | Reviewed this property |
Balconies are on 11th floor.
0
Votes
Room Tips
"See my review about room 1102"
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"We were on the 7th floor with a fallsview room, excellent views!"
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"The view of the falls is well worth the premium."
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"Fallsview is well worth it."
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