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Holiday Inn Niagara Falls - By The Falls

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Holiday Inn Niagara Falls - By The Falls
Holiday Inn Niagara Falls - By The Falls
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848 Reviews from our TripAdvisor Community

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Showing 776: English reviews
Lonaconing, Maryland, United States
Level Contributor
148 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 1 week ago

Clean, well-maintained hotel. Staff was friendly. Rooms were nice. Restaurant and bar on site. We didn't use pool, hot tub, or work out room, but they all looked clean and well-maintained also. The price was excellent for a hotel so close to falls. Lovely view from the street outside of the hotel of the falls. Beside casino and skylon tower.... More 

Helpful?
1 Thank Sujoly
AGMManager, Director of Sales at Holiday Inn Niagara Falls - By The Falls, responded to this review

Dear Sujoly Thank you for taking the time to send your review. Really appreciate all the great comments and so glad you enjoyed your stay with us. Thank you for your business and hope to see you in the future. Kind regards, Kathleen More 

Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago

Very nice hotel with walking distance to the Fall. The room was big with two sinks, one outside of the bathroom and one inside. Free parking and free wifi. The front desk service could be improved. Good housekeeping service.

Helpful?
Thank May L
AGMManager, Director of Sales at Holiday Inn Niagara Falls - By The Falls, responded to this review

Dear May L Thank you for taking the time to send our review. Really appreciate your great comments and so glad you enjoyed your stay with us. We will be addressing the issues at front desk and do hope that this does not deter you from staying with us next time you visit the Falls. Thank you for your business.... More 

1 review
Reviewed 2 weeks ago via mobile

We stayed at the holiday Inn this past weekend.....what a mess! The place is completey rundown. Fort the amount your paying it's awful. This is more like a motel feel. The bathrooms are gross. Check in was terrible. We arrived at 245 and our room wasn't ready. ...ok no problem they said check in is at 3 so we grabbed... More 

Helpful?
Thank Nicole S
AGMManager, Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

Thank you for taking the time to review our hotel. We are very sorry there was a wait for your room. We make every effort to move rooms around when guests check-in so they do not have to wait. We are very surprised at the comments made by our staff mentioned in your review. We value every guest and would... More 

Fergus
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

We have visited this Holiday Inn many times and keep coming back. They have a two night package including two breakfast at their onsite restaurant Coco's, one dinner there and one dinner at the Skylon tower! Every time we visit I check other hotels in the area and have never found a better value. The location, just up the hill... More 

Helpful?
2 Thank Jane A
Amawalk, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

First Impression at the front desk: we were greeted and welcomed by Mil, who proceeded to check us in quickly and efficiently and gave us a map of the area and highlighted some of the attractions. The room on the 6th floor was sparkling clean and spacious. Towels were plentiful and cleaning staff was excellent. We enjoyed our three night... More 

Helpful?
1 Thank maryd1052016
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2016 via mobile

My friends and I decided to stay in Niagara Falls for my birthday weekend. We end up at the Holiday Inn because the distance to the falls is unbeatable and free parking as a bonus. Other hotels in the area charge extra for parking. Since it was a last minute trip, we were not sure on what to do but... More 

Helpful?
1 Thank Ann0530
1 review
Reviewed 27 October 2016 via mobile

I was charged for two rooms when I only booked one room. How can I get my money back for the room I didn't even checked into!? Don't know what happened on booking.com when I only reserved one room but I'm being charged for two rooms. I spoke to Kathleen and she's not even sympathetic, she's like you'll be charged... More 

Helpful?
Thank Kay-Ann B
AGMManager, Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

We have a 24 hour cancellation policy. When two rooms are booked we hold both rooms until the guest arrives. This is a guaranteed reservation for both rooms. Our policy is for the protection of both the guest and hotel. More 

Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 October 2016

My husband and I stayed here a couple of weeks ago and we had a very enjoyable stay. The rooms were clean and spacious , beds were comfortable.The front desk ladies were very polite and friendly. Parking was free, which was great and normally hard to come by in tourist cities. It is located right across from the Casino and... More 

Helpful?
1 Thank krz10
Ontario
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 October 2016

My family and I stayed at the Holiday Inn by the Falls for a weekend getaway. The location of the hotel was fantastic, as it was just a short walk to the Falls themselves (the walk back up took a little longer, but there was a tram near the Horseshoe Falls that could take you up if you didn't want... More 

Helpful?
2 Thank Jessica J
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 October 2016 via mobile

Being an IHG member, I thought staying at a Holiday Inn would be better than a Holiday Inn Express. In this case that's not true. I booked with breakfast, turns out that gets you the buffet for $10 or one item from the a la carte. Well the buffet was the most lame buffet I have ever seen. Some eggs... More 

Helpful?
1 Thank Tim B
IHGService, Guest Relations Manager at Holiday Inn Niagara Falls - By The Falls, responded to this review

Dear Tim B, Thank you for your feedback regarding your stay at Holiday Inn Niagara Falls By The Falls, ON. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff. However, we’re sorry we fell below your expectation regarding the breakfast selection and for the property... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Holiday Inn by the Falls. The perfect location to see it all. We are as "close as it gets" to the mighty "FALLS", only one block. The new Fallsview Casino is located directly across the street, the Imax Theatre is behind us, the Skylon Tower is beside us and many sites and attractions are within walking distance. Parking is absolutely free to our guests. Our hotel features spacious guest room with private balconies. We are one of the few hotels with BOTH an indoor pool and outdoor pool. Relax in our whirlpool or sauna. Coco's Terrace Steakhouse and Pizza Bar are located just off our lobby. Steaks cooked to perfection on our wood fired or gas grill. We are famous in Niagara Falls for our Wood Fired Pizza Oven and gourmet pizza's. On our terrace we feature local entertainment nightly. Our location is the centre of all the action. ... more   less 

Additional Information about Holiday Inn Niagara Falls - By The Falls

Address: 5339 Murray Street, Niagara Falls, Ontario L26 2J3, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: RM317 - RM969 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Niagara Falls - By The Falls 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls
Niagara Falls Holiday Inn
Hotel Style:
#23 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Niagara Falls - By The Falls staff and other travellers.
16 questions
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Toronto, Ontario, Canada
over a year ago

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Questions? Get answers from Holiday Inn Niagara Falls - By The Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely check out the packages. More than two per room, ask about add-ons.”
 of 5 bubbles JaneA427, 3 Nov 2016 | Read review
“Ask for a room with a balcony so you can enjoy the evening sky”
 of 5 bubbles luddyl, 17 Oct 2016 | Read review
“Do not book with this hotel, they will take your money if you have to cancel!”
 of 5 bubbles K3979CAmichellem, 17 Oct 2016 | Read review
“Top floor (6th), king bed was great for us.”
 of 5 bubbles sharronw339, 5 Oct 2016 | Read review
“Good choice for price point and they offer a special pkg for diner at skylon tower and breakfast.”
 of 5 bubbles Pattsynlainey, 12 Sep 2016 | Read review
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