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Sheraton on the Falls

Groupon.comUS$89*
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Certificate of Excellence
02/04/2017 03/04/2017
1 room 2 adults 0 children
US$224*
US$89*
Great Deal
US$96*
US$96*
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Sheraton on the Falls
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6,486 Reviews from our TripAdvisor Community

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Showing 5,879: English reviews
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Oakville, Canada
Reviewed yesterday NEWvia mobile

A few items to consider. I am a SPG member for many years and gave Sheraton a preference for this trip to Niagara right after my birthday. The cost is high but I would agree to pay if we did not have so many minor and not so minor problems : stained sheets and pillow cover, dirty bathtub, tiny little...

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Helpful?
Thank My_P0int_Of_View
seattle, wa
Reviewed yesterday NEW

Just spent a weekend at this hotel, and it was a great family experience. Check in was quick and friendly. Amenities are great - watermark, arcade, spa, Starbucks, buffet restaurant, pool, etc. Rooms are not the most modern (probably updated ten years ago) but they are comfortable and clean. Amazing view of the Falls from floor to ceiling on upper...

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Helpful?
Thank cgstine33
Belleville, Canada
Reviewed 2 days ago NEW

This is our second time at this hotel in five years and our experience this time was extremely disappointing. Peter's Principle states that "some people are promoted to the highest level of their own incompetence"...this was evident at this hotel starting with the poor customer service we received from the General Manager and it continued down to the Guest Services...

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Helpful?
Thank glenp20
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello glenp20, Thank you for taking the time to share your feedback from your recent stay at the Sheraton on the Falls. I apologize for all the miscommunication received when making your reservation and while at the hotel, we understand the frustration this can cause. We always encourage our guests to read over their confirmation emails as all the information...

Reviewed 2 days ago NEWvia mobile

Checked online and Sheraton had a special offer of CA$143 per night. So we booked from Tuesday, March 21 to 24 and paid extra for club access and upgraded to waterpark package. We choose Sheraton because we've always had an exceptional service and hotel amenities are better than rest. But we were greatly disappointed. At check-in, first we were informed...

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Helpful?
Thank Sara H
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Sara H, Thank you for taking the time to share your feedback on your most recent stay with us at the Sheraton on the Falls. Feedback like yours is so greatly appreciated as it helps us ensure we can improve on future stays for our guests. We most certainly apologize for the cleanliness of our pool area as that...

Reviewed 4 days ago NEWvia mobile

We stayed here for two nights prior to travelling to New York...we were upgraded to a Falls view room as the stay was for my 50th birthday and the staff also gave me a box of chocolates and a card - thank you so much!! The view from the room was breathtaking and the room itself was stunning. A fantastic...

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Helpful?
Thank Tracey S
Laurel Run, Pennsylvania
Reviewed 4 days ago NEW

My first experience with this hotel was meeting valet, rajesh and bellman audi who were extremely friendly and personable, very willing to help in any way they can, corner suite was awesome brand new bathroom suite, fireplace in room at very reasonable price for american falls view. We would definitely return soon to this family friendly hotel, cant wait to...

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Helpful?
Thank Michele H
Reviewed 4 days ago NEW

The hotel is ok at best! It was nice to be able to have so many things available at your finger tips, but it is too bad it costs an arm and a leg to do anything. $30 dollars a day to park at the hotel is terrible. A four day trip (with a special group rate), water park passes...

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Helpful?
1Thank Table Sports C
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Table Sports C, Thank you for taking the time to share your feedback with the hotel as we strive everyday to find new ways to make a perfect stay for each and every guest! I am happy to hear that you found convenience at staying at our property, although we can understand your frustration with the bill. We always...

Toronto, Canada
Reviewed 5 days ago NEWvia mobile

Booked a March Break waterpark package Sunday-Monday for the kids. While we go down to the Falls often, we usually stay at another property however- check in was quick and efficient. Line moved quickly despite mobs of people checking out or wandering around. At the end of March Break, it's to be expected. But kudos front desk for handling it...

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Thank Karla M
Reviewed 6 days ago NEWvia mobile

First time that we stayed in this hotel for a little upgrade we got a very nice room on the tenth floor overlooking both Canadian and American falls it was gorgeous and it's location was excellent you can walk all over the place to Clifton hill to the falls all around us was this shops and stores that is truly...

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Helpful?
Thank Andrew B
Ocala, Florida
Reviewed 1 week ago NEWvia mobile

This is a real nice clean hotel with friendly helpful staff , incredible views of the falls and Rainbow Bridge. Located on the popular Canadian side, its seamless connection to multiple dining, casino & entertainment sites makes it the center piece of this tourist destination. There is a popular arcade style kids play area with indoor access to kid friendly...

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Helpful?
Thank KJC93

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Fallsview Buffet
Fallsview Buffet
Cuisines: Italian, American, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 

Additional Information about Sheraton on the Falls

Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: RM449 - RM1,303 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Reservation Options:
TripAdvisor is proud to partner with Groupon, Booking.com, Hotels.com and Agoda so you can book your Sheraton on the Falls reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton
Hotel Style:
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton on the Falls staff and other travellers.
91 questions
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Questions? Get answers from Sheraton on the Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors have best views”
 of 5 bubbles cgstine33, 24 Mar 2017 | Read review
“Falls view rooms are absolutely a must”
 of 5 bubbles margret343, 16 Mar 2017 | Read review
“I Paid extra and thought I was getting a Falls view room...NOT...city view???”
 of 5 bubbles Jane3722, 15 Mar 2017 | Read review
“Ask for a view of the falls, but the view of the city was pretty awesome too”
 of 5 bubbles mynetamynetamyneta, 14 Mar 2017 | Read review
“Definitely ask for Falls view side.”
 of 5 bubbles amron1966, 14 Mar 2017 | Read review
5 of 5
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US$89* /night
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Prices are for 1 room, 2 adults
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