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Sheraton on the Falls

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6,430 Reviews from our TripAdvisor Community

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Showing 5,823: English reviews
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Harrogate, United Kingdom
Reviewed yesterday NEW

Couldn't fault this hotel, from start to finish our stay was wonderful. We upgraded to a fallsview room which is a must if staying here, we were allocated a room on the 12th floor, previous reviews have said that floor 16 and above is best but we found that floor 12 was plenty high enough. We were given a 2...

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Thank Happyholidayer8
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

We were greeted by incredibly friendly and welcoming staff and were immediately offered a complimentary upgrade to a room with a falls view. The room was fantastic, the view was mind-blowing & the hotel itself was great overall. There were plenty of coffee shops and restaurants within walking distance - the overall location is just great. Being able to see...

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2Thank Rebecca C
About Hotel's Favourite Review
Montreal, Canada
Reviewed yesterday NEWvia mobile

This was my kids' first time visiting Niagara Falls so it was a special experience for them. Despite the cold weather, we enjoyed ourselves on this two day trip. We arrived at the Sheraton on the Falls where we found out that we were upgraded to a corner suite with a beautiful Falls view, which was fantastic. At night, there...

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Thank 333FrequentTraveller
Bexhill
Reviewed yesterday NEW

We stayed here for three nights for a pre cruise package. The falls view room was lovely and clean but I feel that the hotel is a bit dated. The staff were friendly and efficient. Unfortunately we visited in February which is obviously out of season so there was very little to do. Nothing much was open and when we...

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Thank kayattwood1
Reviewed 2 days ago NEWvia mobile

Went for a family getaway for February break. Weather was good, but nice to know that if it were typical February, could have a few nice days and never leave the premises. Entertainment, water park, food and casino all accessible easily. Beds were comfortable, room was clean and nicely decorated. Every staff member with whom we came into contact was...

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1Thank januaryalane
Ottawa, Canada
Reviewed 2 days ago NEW

I was here for a conference so many of the things that I didn't like about the hotel, I would have avoided if I would have booked my own travel. I'm just going to share some of those things so that other business travellers like me can benefit. This is a hotel that is geared toward two things, big crowds...

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Thank Jen S
Oshawa, Canada
Reviewed 3 days ago NEW

My husband and I stayed here for two nights, from a Monday to a Wednesday. We've been visiting Niagara Falls for years now, but had never stayed here. We were excited when we booked our trip. We arrived at 4pm (their check in time) to a lineup of people waiting. Since they have a Starbucks in their lobby, a Starbucks...

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2Thank Michelle N
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello Michelle N, Thank you for taking the time to share your recent experience of your stay at the Sheraton on the Falls! We were so happy to hear that during your stay you could enjoy so many things like our beautiful fallsview rooms and our incredibly comfortable Sheraton Signature Beds! Though we are very sorry that you were bothered...

Lefroy
Reviewed 3 days ago NEW

I was booked into this location for a conference. Staff were very accommodating and helpful with directions around the area. My room was very clean, comfortable and had a spectacular view of the American Falls!!! I would highly recommend the Sheraton on the Falls.

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Thank lakesimcoetrans
Reviewed 3 days ago NEW

The entire staff from valet to check-in to room service people where exceptional and very friendly, You should be very proud of your entire staff, I couldn't have felt comfortable then I did at the Sheraton on the falls. looking forward to my next trip to Canada and the Sheraton on the falls.

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Thank anthony v
Whitby
Reviewed 3 days ago NEW

considering I had read lots of mediocre reviews prior to visiting, I was very happy with our overall stay at the hotel. *Parking Tip* If you get a casino card/ plan on gambling at all.. get a PAC card and then park your car in the casino parking lot.. it was a very easy walk over to the hotel and...

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1Thank HotelWrockstar

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Fallsview Buffet
Fallsview Buffet
Cuisines: Italian, American, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 

Additional Information about Sheraton on the Falls

Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: RM454 - RM1,217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Reservation Options:
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton
Hotel Style:
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton on the Falls staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bi-level suite overlooking the falls was fantastic.”
 of 5 bubbles anthonyv969, 24 Feb 2017 | Read review
“Falls view room”
 of 5 bubbles 154deanm, 23 Feb 2017 | Read review
“Many rooms have no windows at all - upgrade to a falls view.”
 of 5 bubbles nloughead, 23 Feb 2017 | Read review
“non view room is as bad as the $60 room in the adjacent hotel”
 of 5 bubbles Rohitagarwals, 22 Feb 2017 | Read review
“Try and get a falls view room”
 of 5 bubbles birdieyork, 21 Feb 2017 | Read review
5 of 5