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We stayed here as part of a Mother's Day package and had a great stay. We opted for the valet parking since self parking is at an outdoor lot across the street from the hotel. The desk staff were very friendly and ensured that we...More
Upon arrival we were greeted by Matt at the front desk. Very friendly and helpful individual. We told him we were celebrating our anniversary and he immediately offered us an upgrade to a corner room overlooking the falls and city. It was a HUGE room...More
I had recently taken my daughter on a mini mommy/daughter vacation.
Friendly staff!!! can't enough about the lady at the front desk (I wish I got her name) that checked us in and out the next day she made us feel welcome as soon as...More
First off, the people who worked at the hotel were all very friendly and accommodating (as much as they could be). the hotel however, was old along with the furnishings. We did get a free upgrade to a room overlooking the falls, which was beautiful....More
Response from Dana A, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 5 days ago
Thank you for providing us with your honest feedback regarding your stay. We are glad to learn the level of service you were provided with by our staff met your expectations as customer service is our top priority. Please accept our sincere apologies...More
We booked this hotel for our anniversary trip. We were greated by a very friendly front desk staff and treated to an upgrade to our room. Nice surprise! But disappointment came at 0130 when we were awakened by doors slamming and kids yelling and running...More
2 Thank bjm233
Response from Dana A, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 6 days ago
Thank you for providing us with your honest feedback regarding your stay. Please accept my sincere apologies for the disappointment you have expressed due to the noise that had occurred in the middle of the night. As this is an online review, it...More
I believe the casino is accessible from inside the hotel and there is a "We-Go" bus that allows you to hop on and hop off all around the tourist area for a daily price per person. If you need additional help the Sheraton's... More
I believe the casino is accessible from inside the hotel and there is a "We-Go" bus that allows you to hop on and hop off all around the tourist area for a daily price per person. If you need additional help the Sheraton's concierge located in the lobby across from the gift shop was very helpful. Of course there is always Uber and lyft that will take you door to door too.