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Four Points by Sheraton Niagara Falls Fallsview

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2,555 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Niagara Falls Fallsview
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Showing 2,444: English reviews
St. Catharines
Reviewed 2 weeks ago via mobile

We had a great time. We purchased the Friday night package.. had a great time. The fire alarm went off twice..the first time we weren't in our room. The second time we were given clear instructions from manager to stay in room until further directions.. felt safe as we were given clear instructions. The beds were so comfortable. Room was...

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Helpful?
1Thank Rachel M
Mexico City, Mexico
Reviewed 2 weeks ago

The hotel by itself is very good, comfortable and big rooms with great falls views. The restaurants are very nice too and so as the arcade room they have. The only downside of the stay was the service we got when we checked in, the person who greeted us was super rude and with super bad costumer service attitude, they...

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Helpful?
1Thank PatricioGutierrez
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear PatricioGutierrez, My sincere apology for the fact that our staff member failed to provide you with exceptional service. I assure you that our policy does not allow for rudeness of any kind on the part of our employees. Your review will be shared with the front office manager so that he can share it with his staff. All staff...

Hamilton, Canada
Reviewed 3 weeks ago via mobile

Check In - Requested a fallsview room with a king size bed. Told to check in at 4pm to be assured a room. At 4:30 the requested room still wasn't ready. Didn't know how long it would be so we accepted a fallsview with two queens (Rm 1616). No problem. Rooms - Clean, tv, hair dryer, iron, safe, but no...

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1Thank MB-1WorldTraveler
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear MB-1WorldTraveler, I sincerely apologize for the inconvenience you experienced not having a room available when you arrived. Thank you for your patience and understanding regarding this matter. It's great to hear that you had a great sleep! Thank you for taking the time to review your stay. We do hope that you will choose our hotel again in the...

Toronto, Canada
Reviewed 3 weeks ago

Great location, clean rooms and value for the dollar. We love being attached to the casino and this complex does not dissappoint. The choice of restaurants and entertainment besides gambling should meet all family member needs.

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Thank FFalls
Schenectady
Reviewed 3 weeks ago via mobile

I have stayed at Four Points Niagara Falls numerous times and have never been disappointed. From check in to check out it has always been a pleasure. The price is amazing also. Easy access to the casino through the tunnel. Would recommend it to anyone.

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Thank cindybD6166RZ
Reviewed 3 weeks ago via mobile

I stayed two nights with my girlfriend February 23 &24 2017. Upon check in we found there pool to be closed. After e teeing our room we found the tv does not work and several lights not working. We called down to the lobby and was told it would be replaced asap. The next morning it was still broken so...

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Helpful?
Thank Corey P
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear Corey P, Thank you for taking the time to post a review regarding your recent visit. I assure you that we take these issues very seriously and do an investigation before a charge for any damage is placed on a guest account. When damage does occur in a room the guest is charged to replace the damaged item. All...

Brampton, Canada
Reviewed 3 weeks ago via mobile

I came here with my best friend and took advantage of the WagJag Voucher they had. I had enjoyed the relaxation massages and that the hotel staff were nice enough to provide the refrigerator for the room for free. Some of the things that I was disappointed with was the ridiculous inflation pricing for Ruth's Chris Steak House, and the...

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1Thank Loretta D
Toronto, Canada
Reviewed 3 weeks ago

Stayed 1 night at the Four Points Sheraton over the Family Day weekend. We arrived around 11am to pick up tickets for the Michael Jackson "Man in the Mirror" show. Hoping to get settled in our room before the 3pm show. To my surprise when I arrived at the desk for check-in our room was ready and we were also...

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Helpful?
Thank 1Waddy
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear 1Waddy, It's great to hear that you had such a memorable experience! Thank you for taking the time to share your comments with us and other travellers. We look forward to your next visit! Have a great day!

Reviewed 3 weeks ago via mobile

I travel alot and I must say this is the first hotel that has pleasantly surprised me. Not only with the cleanliness but the staff and their response when something happens. Beautiful hotel, beautiful view and amazing staff. I had an issue with noise and once brought to their attention it was dealt with immediately. I would suggest bringing your...

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Helpful?
Thank Brenda S
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear Brenda S, Thank you for taking the time to post such a lovely review, it is greatly appreciated. It's great to read that when you experienced an issue it was resolved promptly. We hope to welcome you back in the near future! Have a great day!

Reviewed 4 weeks ago via mobile

We got a great off season rate, and had a very nice room. The view from the 10th floor was really of a parking lot, but I didn't pay for a view so I wasn't upset. The rooms were pretty clean and comfortable. There was a Bobby pin laying on the floor, so they may have skipped vacuuming or didn't...

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Helpful?
Thank Jim K
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review

Dear Jim K, I sincerely apologize for the miscommunication that occurred. We do charge all guests to park at our hotel and have never offered complimentary parking. The rates do vary between the two parking lots and valet. Thank you for bringing this to our attention, your feedback will be shared with the front office manager to ensure that all...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 4 Diamond AAA approved property is located in the heart of the Fallsview district in Niagara Falls, Canada. Minutes from the Falls and is connected to the Fallsview Casino, by an indoor glass walkway, which features gaming, concerts and shopping 24 hours a day. The hotel features Ruth's Chris Steakhouse, IHOP Restaurant, East Side Mario's and Starbucks Cafe. Other amenities offered are: valet parking, an indoor pool and whirlpool. Accommodation options are: standard, Riverview, Fallsview and luxurious Presidential rooms. ... more   less 

Additional Information about Four Points by Sheraton Niagara Falls Fallsview

Address: 6455 Fallsview Blvd, Niagara Falls, Ontario L2G 3V9, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: RM331 - RM1,279 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Niagara Falls Fallsview 3.5*
Number of rooms: 391
Reservation Options:
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Also Known As:
4 Points By Sheraton Niagara Falls Fallsview
Four Points By Sheraton Niagara Falls Fallsview Hotel Niagara Falls
Fallsview Plaza Niagara Falls
Hotel Fallsview Plaza
Fallsview Plaza Hotel
Hotel Style:
#4 Casino Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Niagara Falls Fallsview staff and other travellers.
26 questions
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Questions? Get answers from Four Points by Sheraton Niagara Falls Fallsview staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“City view room really means parking lot view.”
 of 5 bubbles lisasB6399RY, 23 Feb 2017 | Read review
“Rooms with two beds, tend to have a tub versus the rooms with the King bed. Those have a stand alone shower.”
 of 5 bubbles 673kareno, 14 Feb 2017 | Read review
“17th floor over looking the Falls, excellent view and spacious room.”
 of 5 bubbles beaudeta2016, 9 Feb 2017 | Read review
“The falls view room was lovely! The other rooms are identical, but the view is over the parking lot!”
 of 5 bubbles Bongo88, 24 Jan 2017 | Read review
“pay more and get closer to the falls”
 of 5 bubbles leek255, 23 Jan 2017 | Read review
5 of 5