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Oakes Hotel Overlooking the Falls

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Oakes Hotel Overlooking the Falls
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4,269 Reviews from our TripAdvisor Community

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Showing 3,935: English reviews
East York
Reviewed 2 days ago NEW

Very clean accommodation but has some drawbacks. Bathroom lighting was almost non-existent and the room lighting was also very dim. No in-room movies available for non-gaming guests. Needs a shuttle service to casino.

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Helpful?
Thank Z5213BRnancym
nicole g, General Manager at Oakes Hotel Overlooking the Falls, responded to this review

Thank you Nancy for your comments, we value your opinion. I will pass along your thoughts on the lighting in the room to see what we can do to make it better, also our shuttle service is available from the hotel to Remington's and back. The fallsview casino is located a short 3 minute walk right next door to us....

Grand Bend
Reviewed 2 days ago NEW

Last minute decision to travel and so glad to have found availability at the Oakes. Early check-in, allowed exploring of the Falls.Location was amazing with view and proximity to the casino, The value added by way of meal vouchers and tours was amazing, especially the 'Remmington' restaurant experience....great value !!

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Helpful?
Thank Bruce H
nicole g, General Manager at Oakes Hotel Overlooking the Falls, responded to this review

Dear valued reviewer, Yor comments are much appreciated. We work hard to come up with packages we think our guest will love. Remingtons steak and seafood restaurant is fabulous with its unique decor and sininging servers and quality food you cant go wrong. We hope that this will not be your first and only trip to stay with us! Thank...

Hamilton
Reviewed 3 days ago NEW

We come back a few times a year because we like the relaxing atmosphere and the package deals. The shuttle service to a very fine Restaurant and breakfast right next door, means the Car can stay parked.

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Helpful?
Thank 489helmutn
nicole g, General Manager at Oakes Hotel Overlooking the Falls, responded to this review

Thank you for your wonderful review, Remington's of Niagara is a fabulous steak and seafood restaurant with singing servers. The atmosphere is intimate and enjoying. Applebee's offer a great breakfast at reasonable prices. Thanks for your loyalty. Nicole

Hamilton, Canada
Reviewed 3 days ago NEW

Really nice hotel to stay at but the $250 security deposit was never mentioned until check in, should have been mentioned at time of booking ...and $25 parking fee is outrageous...if your a guest at the hotel parking should be included ...your paying $179 for a room for 1 night and still have to pay for parking CRAZY

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Helpful?
1Thank notfun2012
nicole g, General Manager at Oakes Hotel Overlooking the Falls, responded to this review

Thank you for your feedback, The staff of the Oakes Hotel work hard to impress each guest while maintaining a professional level of service. I am sorry if the deposit was not mentioned to you during your booking with us. We strive to provide each guest with all the information they may need. Even on all websites it is noted...

Kitchener
Reviewed 3 days ago NEW

we were upgraded without asking so it was a wonderful experience and truly appreciated. the shuttle was a pleasant surprise and the driver was very friendly. the front desk people for very nice and professional while still being friendly

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Helpful?
Thank 86valeriep
nicole g, General Manager at Oakes Hotel Overlooking the Falls, responded to this review

Dear 86valeriep, Thank you so much for the kind review, our staff work very hard to make eacch guest feel special. We want our guest to have a memorable time with us. Whether you are celebrating a birthday, anniversary or just need a getaway we want to make your stay fabulous. Thank you again, i look forward to welcoming you...

Reviewed 4 days ago NEW

The rooms are all facing the falls, with comfort bed and large window view. 5~10 minutes walk to the park or to casino with food courts. Fair room rate; decoration is old and no premium service though.

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Helpful?
Thank Gene C
nicole g, General Manager at Oakes Hotel Overlooking the Falls, responded to this review

Thank you for your comments, we continue to make improvements to our rooms. We value your opinion. We are located directly next to the casino and also next to the falls incline railway. a short 5 -10 minute walk to the falls. The WEGO bus stop is located directly in front of Applebee's for easy hop on and off service....

Reviewed 4 days ago NEWvia mobile

Very nice view of the falls!!! The location is accessible and the room is very spacious. Breakfast at Applebees is good as well. For the dinner, Remington is such a very nice fine dining with delicious foods!

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Helpful?
Thank puringay
nicole g, General Manager at Oakes Hotel Overlooking the Falls, responded to this review

Thank you so much for the wonderful review, we work very hard to impress each guest. I will pass along your comments to Applebee's and Remington's as well as the staff of the Oakes Hotel. I look forward to your many returns. Sincerely Nicole

Bowmanville, Canada
Reviewed 5 days ago NEW

I would not recommend this hotel. Although the view of the falls was awesome our room was terrible. Our room needed a face lift big time. As for customer service from the management and front desk workers, TERRIBLE. These people need to learn customer service. Learn how to speak to your customers. Customer service is important if you want return...

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Helpful?
1Thank Jai W
nicole g, General Manager at Oakes Hotel Overlooking the Falls, responded to this review

Thank you jai for your review, I am sorry that we did not meet your expectations . Our team strives to provide each individual guest with great service at all times. We understand your frustration as everyone wants to we acknowledged and greeted warmly. Thank you for your comments, we will worker harder to make changes. Nicole

Pittsburgh, Pennsylvania
Reviewed 5 days ago NEW

Oh, my, where to start...The hotel is not terribly clean. The "so called" observation deck is just a series of 3 badly fogged windows with a tiny bench (3 people max). The parking lot behind the building looks like a scene for a gang fight. I suspect you could park at the casino next door for $5 a day as...

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Helpful?
Thank TNRG15239
nicole g, General Manager at Oakes Hotel Overlooking the Falls, responded to this review

Good Day, I appreciate your feedback, when booking a reservation ovwr the phone all calls are recorded and a confirmation email is sent if the guest provides an email at the time of the booking.Our calls are all purged every 2 weeks as we recieve many many calls a day. So unfortunately if the booking is made and the complaint...

Brantford, Canada
Reviewed 5 days ago NEW

The view in the room was good. We were on the 8th floor. THE staff checking us in was not pleasant at all. We were shocked by the deposit and the hassle we went through to get it back. Fire alarm went off and if you read the book it says follow procedures on previous pages but the previous pages...

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Helpful?
Thank bethanyr792
nicole g, General Manager at Oakes Hotel Overlooking the Falls, responded to this review

Thank you Bethany for yur review, I aplogise for the fire alarm it was not the hotel it was Appebee's. But we too must make sure all guest are aware and safe. I will check each directory for the fire procedures as each book does have them. Thank you for brining this to our attention Sincerely Nicole

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
Official Description (provided by the hotel)
The All New Oakes Hotel Overlooking the Falls in Niagara Falls Canada is the ONLY boutique style Fallsview hotel in Niagara Falls. The view from its Fallsview hotel rooms is second to none, as it towers over the mighty Niagara Falls. If you're looking for shopping, dining, nightlife or entertainment, the location of The Oakes Hotel is perfect for you. Located in the heart of the Fallsview tourist district, right next door to Canada's largest casino - the Fallsview Casino Resort, the hotel is within walking distance to almost anything! How close is The Oakes Hotel to the brink of Niagara Falls? Just a quick ride down the incline railway (located right in front of the hotel), and you're there in 5 minutes. The Oakes Hotel is always the best value, and the Gourmet Getaway couple's package is the perfect Niagara Falls hotel package deal for couple's looking for some time away. ... more   less 

Additional Information about Oakes Hotel Overlooking the Falls

Address: 6546 Fallsview Blvd, Niagara Falls, Ontario L2G 3W2, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: RM397 - RM1,323 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oakes Hotel Overlooking the Falls 3.5*
Number of rooms: 200
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Also Known As:
Oakes Hotel Overlooking Falls
Oakes Hotel Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Oakes Hotel Overlooking the Falls staff and other travellers.
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Questions? Get answers from Oakes Hotel Overlooking the Falls staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher up you go the better the view, don't hesitate to as for a higher room. All the rooms face the Falls.”
 of 5 bubbles 60Lady62, 14 Feb 2017 | Read review
“do your research on the TIF and ask for a room above the 14th floor if you want to see the falls”
 of 5 bubbles duch7070, 14 Feb 2017 | Read review
“Stay in a room above the 8th floor if you want a view of the Falls.”
 of 5 bubbles Jester122, 13 Feb 2017 | Read review
“Splurge a little and get a Fallsview room and be sure to ask to get a room on as high a floor as possible.”
 of 5 bubbles rayr337, 10 Feb 2017 | Read review
“pay extra for floor 12 and above, anything else isn't worth it”
  • From the room - amazing!
 of 5 bubbles L_Jane_x, 26 Jan 2017 | Read review
5 of 5