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we arrived at The Tower only to be turned away and prebooked into the best western down the street( another one of their properties, I was told after asking).I had booked six months in advance a Fallsview Deluxe with partial view of the falls.Upon arrival,...More
Odd is the word I would use for this 'hotel' - cheap looking decor, old bathrooms, small cramped bedroom, no iron, no coffee/tea facilities in the room, in fact "there is no coffee in the building" were the exact words used by the front desk...More
The hotel was clean and well maintained, however there was a big problem for me. I opted to use their valet service and that was a huge mistake. It was around $30 USD a day and at the end of the trip I still had...More
My wife and I decided to go to the IHOP next door to where we were staying. Everyone knows you can get a decent breakfast there. As we entered, we saw a couple leaving without ordering. We should have taken the hint there. When we...More
We booked the Deluxe FALLSVIEW room only and exclusively because we wanted to have a view of the falls... and guest what! We arrived at the hotel to be informed that our room did NOT have a falls view even though it says so in...More
Response from CASSADY66 | Reviewed this property |
There is no place to park at the hotel, only a small semi circle to pull off the road and unload your bags and check into the hotel. The hotel offers valet parking for $45CAD per day, or you may find your own parking... More
There is no place to park at the hotel, only a small semi circle to pull off the road and unload your bags and check into the hotel. The hotel offers valet parking for $45CAD per day, or you may find your own parking somewhere else. Since I was from out of town and did not know the area at all, I decided to go with the valet parking. The parking lot that they use seemed very secure, and my car was well taken care of. The only downside to this is that you have to take a shuttle to get your car. It's free, but you have to wait for it to arrive, and then it also makes another stop at the hotel next door. It took me about 40 minutes to get my car when I checked out of the hotel; but there were many people checking out at the same time, which probably accounts for the amount of time it took.
Response from JENNIFER S | Reviewed this property |
I stayed here one night and stayed at another hotel the night before. It was the week in March when all kids are off from school so the area was very busy but the staff was very accommodating! Although I don’t remember... More
I stayed here one night and stayed at another hotel the night before. It was the week in March when all kids are off from school so the area was very busy but the staff was very accommodating! Although I don’t remember exactly what time we checked in, we were able to get into the room early. I’d call the hotel and explain your situation. I’m sure they’ll figure something out for you!