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Embassy Suites by Hilton Niagara Falls Fallsview Hotel

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Embassy Suites by Hilton Niagara Falls Fallsview Hotel
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8,515 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Niagara Falls Fallsview Hotel
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Showing 8,114: English reviews
Frederick, Maryland
Reviewed 15 August 2015

The location of the hotel is incredibly desirable. Rooms have views of either Horseshoe or all of the falls. The lobby and some spaces have been updated, but others are old and tired. The elevators can be very slow; although at busy times, elevator operators were present to speed up the movement of patrons. The free breakfast was barely edible....

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Helpful?
1Thank Elizabeth P
GRMEmbassy, Guest Relations Manager at Embassy Suites by Hilton Niagara Falls Fallsview Hotel, responded to this review

Dear Tripadvisor Member, Thank you for your review. We are very sorry you did not receive the level of housekeeping service we are known for. We have shared your feedback with the management team and will review the noted areas in need of improvement. We hope you will consider staying with us again should your travels bring you back to...

Belle River, Canada
Reviewed 15 August 2015

great hotel , great service. this is truly a great hotel but you pay for it. rooms are nice , views are awesome. probably the best in the falls. free breakfast for all the room guests every day of your stay! thats a bonus! if you're looking for a weekend get away this is it. family friendly too with a...

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1Thank Chris S
Binghamton, New York
Reviewed 15 August 2015

To be fair, I will start by saying we were not able to arrive on our check-in date due to a clumsy overlook on our part, we realized one of our passports was expired. I called the hotel to try to explain and only wondering if there was anything that could be done. I spoke with Brice, who spoke to...

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2Thank Chupesexto
GRMEmbassy, Guest Relations Manager at Embassy Suites by Hilton Niagara Falls Fallsview Hotel, responded to this review

Dear Tripadivsor Member, Thank you for taking the time to post this review. We are view sorry for the subpar service you received during your phone conversation. Please know that this is not typical of our hotel, or our team. We have reviewed your noted points with our managers and will be rectified moving forward. We do hope you will...

Clarksburg, West Virginia
Reviewed 14 August 2015

Upon arrival we had to unload our luggage before we were allowed to check into our room. Then you hand your keys over so they can park your car (even if you want the self parking option $25.00 per day). Our room was not ready when we arrived even though we arrived after the stated check in time. We had...

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Thank TravelTime390
Keyser, West Virginia
Reviewed 14 August 2015

Four of us stayed at the Embassy Suites Fallsview Hotel in Ontario Canada. We were on the 12th floor as that is all the higher we wanted to go but had a good view of Horseshoe Falls from the bedroom window. Everyone was so nice and helpful especially when my sister-in-law needed a wheelchair which they provided. Easy access to...

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Thank rls123bms
Gibsonia, Pennsylvania
Reviewed 14 August 2015

Very nice well-maintained hotel right in the heart of the city; many attractions within walking distance. And that is necessary because you need to use their valet parking if you want to park at the hotel; adds a bit more to the price. Valet parking can be a nice feature (they took excellent care of my vehicle) but, when the...

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1Thank Jeffrey Z
Reviewed 14 August 2015

Valet parking is not friendly or helpful Front Desk passes blame Old and dated room. Rust on bathroom door casing. Toilet handle broken. Pre booked at high price. Only to over hear Desk associate giving a better room for a $200 savings. When asking the desk associate about this. She says it was last minute booking to make sure the...

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Helpful?
Thank Shawn M
GRMEmbassy, Guest Relations Manager at Embassy Suites by Hilton Niagara Falls Fallsview Hotel, responded to this review

Dear Tripadvisor Member, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our...

Reviewed 14 August 2015

Aptly named Embassy Suites - Fallsview....we booked a Premium Fallsview room (3602) and our view was simply spectacular. We could see both the American and Horseshoe Falls. In the afternoons, the sun would cast rainbows across the falls---we got some great photos. Our room had a lower window that opened maybe six inches....enough for us to leave it open overnight...

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1Thank krusinkuple
Lake Grove, New York
Reviewed 14 August 2015

For all users who are trying to figure out what view they are getting understand that the Embassy suites is for the most part a triangle. I side face the Canadian falls (Horseshoe) and 1 side faces both the Americana \ Canadian falls and the other sides faces the city. There is no point in paying for a room that...

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18Thank jkholdings
East Norriton, Pennsylvania
Reviewed 13 August 2015

WHAT'S GOOD: + Well Maintained Rooms + Excellent Views + Though a little bit pricey, excellent Valet Parking Customer Service WHAT'S NEEDS IMPROVEMENT: STOP UP-SELLING: Even tough Reservation was made well in advance for a specific high end Room (with Jacuzzi), unfortunately @ the time of Check-in, Front Desk Manager desperately tried to up-sell a room without Jacuzzi for 30%...

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4Thank Venkateshwar B

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
42-story hotel located 100 yards from the waters edge in the Fallsview Tourist District, 1 block from Fallsview Casino. ... more   less 

Additional Information about Embassy Suites by Hilton Niagara Falls Fallsview Hotel

Address: 6700 Fallsview Boulevard, Niagara Falls, Ontario L2G 3W6, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: RM557 - RM1,620 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Embassy Suites by Hilton Niagara Falls Fallsview Hotel 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
Embassy Suites Niagara Falls
Niagara Falls Embassy Suites
Embassy Suite Niagara Falls
Hotel Style:
#6 Luxury Hotel in Niagara Falls
#12 Business Hotel in Niagara Falls
#17 Romantic Hotel in Niagara Falls
#19 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Niagara Falls Fallsview Hotel staff and other travellers.
113 questions
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Questions? Get answers from Embassy Suites by Hilton Niagara Falls Fallsview Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with the view of the falls, for night illumination or fireworks during summer.”
  • the tall building at the background is the Embassy Suites
myla_wheat, 25 Apr 2017 | Read review
“Facing the falls for the view.”
Scroochy, 24 Apr 2017 | Read review
“See review.”
mmarti2017, 23 Apr 2017 | Read review
“Fallsview room”
35joannel, 20 Apr 2017 | Read review
“Top floors-great view. Getting an elevator-crappy!”
JanT897, 19 Apr 2017 | Read review
5 of 5