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Americana Resort

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Americana Resort
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1,115 Reviews from our TripAdvisor Community

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Showing 1,085: English reviews
Reviewed 5 days ago NEWvia mobile

I just had my wedding at the Americana Jennifer Chester director of food and beverage overseen our wedding and it was fabulous food was great service was fantastic. A couple little hiccups but nothing major she really didn't pull out all the stops. Thanks again to Jennifer & Team for helping us make memories. Dan and Laurie Jennings💕

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1Thank Laurie E
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Congratulations on your recent marriage and thank you for choosing us to be a part of your Special Day! Thank you as well for mentioning the efforts of Jennifer Chester and our team. Our Food and Beverage department take pride in the product they deliver and they work very hard to ensure that every aspect of your special day is...

Reviewed 6 days ago NEW

Was already heading down to Niagara Falls for the following two nights and we wanted to find a place for out kids to have some fun while we got away. The Room: We had the Two Room Suite. We had 7 People for the night. 3 Adults, 3 kids, 1 toddler. This room worked perfect. My wife and I took...

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Helpful?
Thank Warren P
AmericanaResort, Manager at Americana Resort, responded to this review

Thank you Warren for taking the time to post your great review! We love hearing how much people enjoy their time with us. We are very happy that you enjoyed our water park and your room. It is also great to hear that Krista was able to help you out with anything you needed. Our staff really do enjoy delivering...

St. Catharines, Canada
Reviewed 1 week ago

Just got back from our weekend stay. We had a fabulous time! Check in was a breeze which we really appreciated! Our suite was really nice, modern and very clean. The water park was really fun and even though it's smaller than others we've been to, we enjoyed it alot! We will definitely be coming back! Staff were friendly and...

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Helpful?
Thank Kim B
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your awesome review. We are so pleased to hear about your wonderful stay and the great service you received from the staff. I'm glad you enjoyed your suite and we certainly look forward to welcoming you back on your next visit to Niagara Falls. Yours in Hospitlaity, Guest Relations Manager

Cambridge, Canada
Reviewed 2 weeks ago

Omg I love niagara falls and all of it attractions I paid for a night of fun with my babies at the Americana Water park resort at around 11 pm I was laying on the bed and I felt a itch so I jumpped up to pull the sheet down and found 2 bed bugs crawling in the bed so...

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5Thank martindamanda
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Please accept my sincere apologies for your experience. We work very hard to provide our guests with clean and comfortable rooms as you have experienced many times in the past with a pleasant stay. I can assure you that your experience is a very rare occurrence and we take this allegation very seriously. The hotel is thoroughly investigating this situation...

Toronto, Canada
Reviewed 2 weeks ago

First time here and it won't be the last time. All the staff there was amazing! From front desk, to cleaners, to life guards, to the staff at the restaurants....everyone was friendly. The room was clean and comfortable. The water park was approved by my son. He had so much fun and was perfect for younger kids. It's small, but...

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Helpful?
Thank Happy_MM
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your wonderful review. We are so pleased to here of the friendly service you received from every staff member you encountered. YOU are important to us and we value your feedback. We do recommend showering thoroughly with soap and water after exiting the pool as our guests do react differently and some have more sensitivity with chlorine...

Reviewed 2 weeks ago via mobile

The family room is spacious, clean, equipped with a mini fridge and microwave. It was a great mini getaway for the family with a freshco next door. The water park is small yet entertaining enough. The kids had fun for the 2 days but I'd suspect if we stayed another night they'd be bored of it. It was a good...

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Helpful?
Thank MamasGirls
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your review. We are delighted to hear that you were pleased with your room and enjoyed your mini vacation. Keep in mind that there is always lots to see and do in the area as well if wanting a break from the water park. Clifton Hill is filled with many attractions and this time of year it's...

St. Catharines, Canada
Reviewed 2 weeks ago

One of the best wedding venues we have been to and we travel all over Ontario in a professional capacity for weddings. The food was delicious and one of the the best wedding meals we have had. Not only was it served hot but each course was served in a timely manner with just the right amount of wait time...

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Thank deniseweller9
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your wonderful review. We are so delighted to hear of your awesome experience and thank you for your kind comments. The Americana truly offers stunning banquet facilities with chic décor; dedicated and professional staff with every attention to detail, and a variety of services to ensure that every aspect of the special day is a success. With...

Painesville, Ohio
Reviewed 2 weeks ago

My family of 5 stayed here on Thanksgiving overnight before my 7 year olds hockey tournament in Niagara Falls, NY. We arrived around 4:30 to check in and waited a few minutes while 3 other guests were checking in. The hotel seems more of a maze to get around but is easier after your first walk through of the property....

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Thank Michael M
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your review and it's great to hear you enjoyed your stay. At the Americana we are committed to providing our guests with clean and comfortable accommodations and exceptional customer service. Thank you for recognizing our efforts with your comfortable room and pleasant staff. Should you require additional amenities, they are available at the front desk, complimentary, upon...

Reviewed 2 weeks ago via mobile

We stayed overnight...very disappointed in the rooms..broken patio door, broken heat, broken hair dryer..no amenities at all in the room...a shower cap only! Waterpark was OK. Would definitely not return or rate high! Only positive clean room, and customer service friendly.

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Helpful?
Thank Shelly D
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your feedback as we do value your opinion as it helps us improve in certain areas. I am sorry to learn of the difficulties you experienced and am glad maintenance was able to assist you however. It is our goal to provide our guests with friendly service with clean and comfortable accommodations and thank you for acknowledging...

Reviewed 2 weeks ago via mobile

Ignore bad reviews. We love this hotel. The staff were terrific from our prestay check through to check out. Our 11 year old son had been to waves before, we had not. We all had a bast no chlorine issues. Sons favourite restaurant now BP. Rooms great. Only issues wifi and extremely loud temperature control.

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Helpful?
Thank John P
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for sharing your wonderful review! We are so pleased to hear of your experience and the fabulous time everyone had. Should you have any issues during your stay, please do not hesitate to contact the front desk immediately. We look forward to your next visit as our valued guest. Yours in Hospitality, Guest Relations Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Americana is a unique Niagara Falls Hotel offering the ultimate family vacation retreat and corporate conference centre.Some of the treasury of amenities you will find at the Americana include Waves Indoor Waterpark - a premier waterpark in Niagara Falls featuring a retractable roof, slides and more; a large outdoor recreational area and playground with gazebos and barbecues; Senses Spa & Boutique, a full-service spa for those who want to get away and relax; free wireless internet, on-site restaurant and bar and over 21,000 square feet of meeting, banquet or wedding space. ... more   less 

Additional Information about Americana Resort

Address: 8444 Lundy's Lane, Niagara Falls, Ontario L2H 1H4, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: RM470 - RM989 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Americana Resort 3*
Number of rooms: 204
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Groupon, Orbitz, Hotels.com, Odigeo and Travelocity so you can book your Americana Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Americana Hotel Niagara Falls
Americana Resort Niagara Falls
Hotel Style:
#9 Spa Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Americana Resort staff and other travellers.
17 questions
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Questions? Get answers from Americana Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the pool.”
 of 5 bubbles petermcarr, 17 Oct 2016 | Read review
“There is a new section and the rooms are beautiful from what I saw on the 2nd floor while visiting other guests. 1st floor is noisy.”
 of 5 bubbles 903KarenW, 15 Oct 2016 | Read review
“Stay elsewhere. Get a room by the falls with a view and commute here if you have to.”
 of 5 bubbles JayDingler, 9 Oct 2016 | Read review
“Pack breakfast items to store in fridge. Pack bathing suit that can handle chlorine. Pack own hair products.”
  • All in one bathroom dispenser
 of 5 bubbles 19melissap, 5 Oct 2016 | Read review
“Stay on the 2nd floor it has balconies.”
 of 5 bubbles MinisterGee, 19 Sep 2016 | Read review
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