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Sterling Inn & Spa

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Sterling Inn & Spa
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1,512 Reviews from our TripAdvisor Community

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Showing 1,473: English reviews
Buffalo, New York
Reviewed 4 weeks ago via mobile

Sterling Inn and Spa was a fantastic surprise. It has received great reviews and most denfirelt deserves it. The rooms are very large, but still very cozy. Breakfast in bed is included and was very delicious. We did not get a chance to eat at their restaurant, but the menu looked great. Service was excellent. The BEST part of this...

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Helpful?
Thank DavidKulczyk
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

I'm elated to hear we exceeded your expectations during your recent visit with us! Our breakfast in bed is a favourite amoungst our guests, I'm glad you found it delicious! Thank you for taking the time to share your experience with us, we look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager

Saint Thomas, Canada
Reviewed 4 weeks ago via mobile

Loved it , beautiful rooms and breakfast in bed. Very clean rooms , quiet and extremely friendly. Will go again for sure , Jacuzzi tub and HUGE shower. Would recommend this place to all as a place to stay in Niagra Falls. Great to rediscover the falls.

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Helpful?
1Thank James K
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your experience on Tripadvisor, we truly appreciate it! I'm so happy to hear we exceeded your expectation from the cleanliness of our beautiful guest rooms to our steam showers and air jet tubs. We look forward to welcoming you back again soon! Yours in Hospitality, Lisa Baumgartner General Manager

Reviewed 4 weeks ago via mobile

We just returned home from the perfect date night sleepover, as soon as I opened the front door I knew it would be awesome, very friendly, helpful staff! Stayed in a deluxe room,as soon as we opened the door, I was in love! Spacious room, very modern decor, beautiful bathroom! I had pre ordered chocolate dipped strawberries, and a cheese...

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Helpful?
2Thank Henray11
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Wow, thank you so much for your kind words! I am absolutely thrilled to hear you enjoyed every aspect of your visit with us! From our exceptional add ons to our complimentary breakfast in bed, we truly feel we are able to create the ultimate romantic getaway. I will be sure to pass along your wonderful comments to the rest...

Reviewed 4 weeks ago via mobile

Everything was perfect from the staff to the room. Huge rooms, nice fireplace and extremely luxurious bathrooms. Close enough to everything and far enough away from the busy streets. Parking is free and always plenty of space.

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2Thank David L
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you so much for taking the time to share your experience, we truly appreciate it! I am elated to hear you enjoyed your stay with us. We look forward to welcoming you back again soon. Yours in Hospitality, Lisa Baumgartner General Manager

Toronto, Canada
Reviewed 4 weeks ago

My wife and I came for a Sunday to Monday stay (Family day holiday) and had a wonderful experience. We had booked a standard room hoping to luck out with a Jacuzzi room, but being a busier weekend none were available. We opted to double-upgrade to the large suite, which was much more room than we needed, but it was...

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Thank HP_And_Key
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

I'm thrilled to hear you enjoyed every aspect of your stay with us! We feel our beautiful guest rooms, delectable breakfast in bed, and great location are just some of the features that create the ultimate getaway. I am happy to hear this was reflected in your visit with us! From all of us here at the Sterling Inn &...

Reviewed 5 weeks ago via mobile

Had a great evening.....Perfect spot to get away with your wife for a great evening.....The room was perfect.... Breakfast served in the room in the morning was a nice touch. The restaurant stole the show..... AG is probably one of the best restaurants I have eaten at in a long time. All of the food is either grown on thier...

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1Thank Uuhggbvf
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Wow, thank you so much for your kind words! I'm thrilled to hear we exceeded your expectations from the moment you arrived. I will be sure to passalong your kind comments to our food and beverage team. We feel they are second to none, I'm so happy to hear this was reflected in your experience with us! I look forward...

Region of Waterloo, Canada
Reviewed 22 February 2017

Our trip did not start out great with the Sterling Inn - when booking a few days prior, I spoke to a man on the phone that said I could use a discount code online to get a free upgrade and some wine vouchers. When we arrived to check in, the lady at the front desk told us that we...

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Helpful?
Thank Selena J
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your experience, I truly appreciate it! I will be sure to follow up with my team regarding the promotion, please accept my sincere apologies for the confusion during your booking process. I'm elated to hear the room exceeded your expectations! I hope to welcome you back again soon. Yours in Hospitality, Lisa...

Canada
Reviewed 21 February 2017

Sterling Inn is always our first choice when we want a nice, quiet place to retreat at Niagara. Service was great, no-fuss check-in, and the rooms are large and spacious. May need to remind some of their staff to sweep the floor under the bed, otherwise all is good. :) The AG restaurant is also a must-try!

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Helpful?
Thank Gelai516
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your comments! I am thrilled to hear we are your home away from home during your visits to beautiful Niagara. Please contact me directly to advise of the room you stayed in so I may follow up with my team. I truly look forward to welcoming you back again soon! Yours in...

Rochester, New York
Reviewed 20 February 2017 via mobile

Nice, quiet, off the beaten path, but close walk to Falls and restaurants. Adults only, romantic place and is "pretty good". Not great, but slightly better than your average three star rated chain hotel for same price, with some nice extras like breakfast in bed, cocktail vouchers, steam shower, fireplace, jacuzzi in room and robes/slippers. At check in, we were...

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Helpful?
1Thank ccsunlover
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your experience on Tripadvisor. I'm thrilled to hear you enjoyed your dining experience, our chef works tirelessly to create the ultimate dining experience- He will be happy to hear He accomplished this for you! I'm pleased to advise you we are working on new paint and and updates throughout the hotel. Thank...

Ontario
Reviewed 20 February 2017

Two night stay with my wife - no kids. Pluses: - wonderful couple's massage in the spa - big spacious room with jacuzzi big enough for two - large bathroom with huge shower - comfortable bed with plenty of blankets - breakfast delivered each morning, included in the price - very friendly and welcoming front desk staff - free welcome...

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Helpful?
Thank mac4math
Lisa B, General Manager at Sterling Inn & Spa, responded to this review

Thank you for taking the time to share your comments, we truly appreciate it! Our beautiful property was built in 1928, which brings unique character to our guest rooms. Not one of our guest rooms is like another. However, we do our best to find a happy medium between modern trends and paying tribute to the history. We are working...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
As Niagara Falls' only Boutique Hotel the Sterling Inn & Spa is a fusion between a luxury hotel and a Fine Inn. From the tranquility of our full service spa, to our fine dining restaurant AG offering regional cuisine in a cool urban setting, the Sterling Inn & Spa is truly an experience in its self. With amenities and rooms that cater to couples, it is the perfect place for a honeymoon or romantic getaway. ... more   less 

Additional Information about Sterling Inn & Spa

Address: 5195 Magdalen St, Niagara Falls, Ontario L2G 3S6, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: RM411 - RM1,166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sterling Inn & Spa 4*
Number of rooms: 41
Reservation Options:
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Also Known As:
Sterling Inn And Spa
Sterling Hotel Niagara Falls
Sterling Niagara Falls
Sterling Inn Niagara Falls
Hotel Style:
#1 Spa Hotel in Niagara Falls
#1 Luxury Hotel in Niagara Falls
#12 Romantic Hotel in Niagara Falls
#15 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sterling Inn & Spa staff and other travellers.
18 questions
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Questions? Get answers from Sterling Inn & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hardwood floors mean you can sometimes hear the people above you if you are on the first floor.”
 of 5 bubbles cleveland1234, 26 Mar 2017 | Read review
“Our room on the second floor had a balcony. Not all do. You can choose between a steam shower or a jacuzzi room.”
 of 5 bubbles 37sd2015, 24 Mar 2017 | Read review
“Try to get a room on the ground floor for easy entry and exit. No problems with noise.”
  • The glass basin
  • The comfortable bed with gowns.
 of 5 bubbles foodenator88, 20 Mar 2017 | Read review
“Dont pay for the parking at the hotel for $14 a night, for litteraly across the street is all day parking for $5.”
 of 5 bubbles paulbE7682PG, 18 Mar 2017 | Read review
“any room would be interesting. There are some premium rooms, maybe for honeymooners. We paid $25 extra for a larger room”
 of 5 bubbles 102alk, 14 Mar 2017 | Read review
5 of 5