We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel

avatar-imageavatar-imageavatar-image
Traveller (61)
Room & Suite (12)
Videos (1)

View prices for your travel dates

Hotel direct offer!Book Direct & Save with IHG One Rewards
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#12 of 16 hotels in Niagara-on-the-Lake
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Express Niagara-on-the-Lake, conveniently located off Queen Elizabeth Way highway, and a short drive from Hamilton, Toronto & Buffalo with free on-site parking including an electric vehicle charging station for all registered guests. Start your day off right with our complimentary Express Start® hot breakfast bar and a wide selection of popular items. Unwind and refresh in our indoor swimming pool or burn off those extra calories in the state-of-the-art Fitness Centre. We are pet friendly. The 24-hour Business Centre and free Wi-Fi will keep you connected to friends, family, and the office, while our on-site guest laundry facility will prove to be a welcomed feature for those who prefer to pack lightly. Flexible onsite meeting and event spaces are available for groups of up to 100 people. Guests enjoy this Niagara-on-the-Lake hotel while they explore beautiful Ontario.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Parking
Wifi
Indoor pool
Heated pool
Shallow end in pool
Breakfast available
Breakfast buffet
Kid-friendly buffet
Vending machine
Children Activities (Kid / Family Friendly)
Highchairs available
Business Centre with Internet Access
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Currency exchange
Non-smoking hotel
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
Show more
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Telephone
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
180Reviews2Q+A23Room tips
Traveller rating
  • 119
  • 39
  • 16
  • 3
  • 3
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Companion40498513247 wrote a review Feb 2024
1 contribution
Terrible! 100 people in line to get breakfast and no place to sit for breakfast. We paid for hotel with breakfast and left without having it. The room was small. First time such bad experience. Will never go there again. Stay away from this hotel.
Read more
Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Derrick Medcalf, Owner at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 3 weeks ago
Please accept our apologies for the lengthy line up at breakfast. As this was a holiday long weekend, it was an extra busier weekend than usual. We do serve our breakfast for 3 hours and we have notices up letting guests know about the slower and busier times for breakfast so they can know when to expect delays. We understand that not everyone can come earlier so a lot of guests come during that last hour and because of that we actually did keep breakfast open for an extra half hour in hopes to allow guests to enjoy breakfast. We hope that you will consider staying with us again and if I can be of assistance in the future please don’t hesitate to reach out to me at agm@hiexnotl.com. Derrick M, Assistant General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
carriesunshine wrote a review Jun 2023
Orillia, Canada491 contributions213 helpful votes
Hotel's Favourite
We have stayed here a few times and each time have been pleased. Clean, modern facilities. Friendly staff, good breakfast, free parking. Will return on our next visit. Great location as we try to avoid staying right in Niagara Falls, but still close enough if you need to go there!
Read more
Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 7 Aug 2023
Thank you for your return visit Carriesunshine, and for taking the time to share this excellent rating and great comments of your experience. We look forward to welcoming you back again soon .
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Yonatan S wrote a review Feb 2024
1 contribution1 helpful vote
If I could I would go infinite NEGATIVE stars! The breakfast area was so small that the line was 1 hour long and no place to sit and eat. I had to leave because it was just impossible and the staff did nothing. The rooms are also very small. Overall this hotel is horrible.
Read more
Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Derrick Medcalf, Owner at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 3 weeks ago
Please accept our apologies for your experience regarding the breakfast delay on the holiday long weekend. I believe you have also done a Google review which we replied to already. We hope that you will consider staying with us again and if I can be of assistance in the future please don’t hesitate to reach out to me at agm@hiexnotl.com. Derrick M, Assistant General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Travel737711 wrote a review Feb 2024
1 contribution1 helpful vote
The breakfast is organized horriblely!!! The line to get food was 30 people. All trays were empty - no food in! Line almost didn't move. Waited 20 minutes and gave up! Left hotel hungry without getting breakfast! I travel a lot. It was the first time I had such a bad experience!
Read more
Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Derrick Medcalf, Owner at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 3 weeks ago
Please accept our apologies for your experience regarding the breakfast delay on the holiday long weekend. I believe you have also done a Google review which we replied to already and that you also stayed with the "yonatans534" reviewer so we won't do a duplicate reply. We are sorry for your experience and please feel free to reach out to me directly at agm@hiexnotl.com. Derrick M, Assistant General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
talullyxo wrote a review Jan 2024
Toronto, Canada320 contributions142 helpful votes
Stayed here during Icewine Festival and was disappointed in my stay. I visit NOTL often and usually stay at other surrounding hotels, but wanted to give this spot a try. We got a room on the first floor which I was not a fan of, and super close to the front desk/breakfast area and elevators. Unfortunately was told at the front desk there were no other rooms on a higher floor, they were not very pleasant about it and were pretty dismissive at check in. The rooms itself were clean and simple. There was a microwave, fridge, and coffee maker but no small bottles of water that usually put in rooms. For having a microwave, there was no plates/cutlery anything like that, or even proper basic glassware. Toiletries were nice and simple, they were Dove. The worst part of this room was how loud the AC/Heater was. It was so noisy, it kept us up all night and was extremely loud. Breakfast is included in the rooms, but it was absolutely chaotic even at 9:50am when breakfast was almost over, it felt like a school cafeteria and not nearly enough seating area for the capacity of the hotel. People were crowding around the food area without any basic understanding of what a line is. Location of the hotel is good. Overall very disappointed as this hotel does have potential for a basic hotel, the rooms are clean, but the customer service is lacking, as well as the other minor details. Would not stay here again.
Read more
Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Derrick Medcalf, Owner at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 30 Jan 2024
Thank you for staying with us and for letting us know about your experience. I'm sorry that we didn't meet your expectations and for the issues you encountered with the loud heater and with breakfast. If you checked in later in the day we might have only had our first floor rooms available. Please know that if we know of room preferences for any guest we try to assign their room ahead of time to match those preferences. We also have disposable plates and cutlery at our front desk for guests to use in the rooms. We hope you give us another chance and please feel free to reach out to me directly in the future. Derrick M, Assistant General Manager agm@hiexnotl.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Kelvin Warkentin wrote a review Jan 2024
Elmira, Canada225 contributions122 helpful votes
We stayed here one night during the Grape & Wine Festival and were pleasantly surprised. Very clean, well-appointed room, comfortable bed, good bathroom, decent breakfast, friendly staff. The hotel is perfectly situated to visit the wineries, the outlets, even Niagara Falls. We would definitely stay here again.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 27 Jan 2024
Thank you for your stay WaterMoneky and for taking the time to share this great review here on TripAdvisor. We are happy to read that you enjoyed your stay and will plan to return again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Geo I wrote a review Dec 2023
2 contributions
Very confortable and well located. Front desk service was really good, fare rates. We stayed there while we visited vineyards at the zone, the Niagara Waterfalls, Niagara on The Lake and did some shopping at the Outlets in front the Hotel.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: This place in new. and rates are very reasonable
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 22 Dec 2023
Thank you for your stay Geoi507, and for sharing your great comments here on Tripadvisor. We hope to welcome you back again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
TanC26 wrote a review Nov 2023
Wayne, New Jersey5 contributions1 helpful vote
Nice room that included a free complimentry breakfast. Staff was very nice and helpful. Pool was aso very nice. A little far from the town but there are some nice winery's close by that are very nice.
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 22 Dec 2023
Thank you for your stay NJdevils26 and for taking the time to share your great comments. We hope to be of service to you again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Travis wrote a review Nov 2023
63 contributions7 helpful votes
Fairly new and clean, well appointed, well maintained, well managed, nice location half way between Niagara Falls and wonderful Niagara-on-the-Lake, next to Outlet Center. Breakfast area well looked after. Guest laundry with lots of machines. Front staff friendly, housekeeping o.k.. Hotel recommended for a visit to the Falls and do not miss the Wine Country.
Read more
Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 22 Dec 2023
Thank you for your stay Travcord, and for taking the time to share your great comments following the visit. We appreciate the recommendation for fellow travellers and hope to welcome you back again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
SonriseBMD wrote a review Oct 2023
Hastings, Michigan270 contributions106 helpful votes
We came into town for an overnight, on a Saturday no less, and there was a lot of people and activity. We were surprised at the size of the property, and that is was conjoined to the StayBridge. SB is our go-to, but the higher price made us choose the HIX. We were not disappointed. We were very pleased that the staff honored all of our preferences from our profile and as requested in our reservation. The room was very clean. This has not been our usual experience lately with HIX. There was an abundance of towels in the bathroom, and the lights were very bright in both the bath and the room which was a nice change, again, from the usual HIX experience. Breakfast at 930am on Sunday morning was packed! Literally not an open chair to sit in, but there were trays provided for taking food elsewhere so we decided to take ours back to our room. The food was really well-stocked and rotated which made us very happy. It was also better quality than we have seen lately in the US. So again, far better than our usual HIX experiences lately. Is the difference Canada vs US? No idea, but this was a really great experience. We would definitely choose this property again.
Read more
Date of stay: October 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Responded 27 Oct 2023
Thank you for your stay SonriseBMD, and for sharing your great comments. We are happy to know that we took great care of you and that you enjoyed the offerings at our Breakfast Buffet. There are some very slight differences in standards for the breakfast between Canada and the USA, which we do have guests point out to us periodically. We hope to welcome you back again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Niagara-on-the-Lake area.
PRICE RANGE
RM 514 - RM 1,023 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Holiday Inn Express & Suites - Niagara-On-The-Lake
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
104
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HOLIDAY INN EXPRESS NIAGARA-ON-THE-LAKE, AN IHG HOTEL: UPDATED 2024 Reviews, Price Comparison and 101 Photos (Canada) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Nearby attractions include Niagara College Teaching Winery (1.0 km), Outlet Collection at Niagara (0.8 km), and Pepper Palace (0.9 km).
What are some of the property amenities at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Conveniently located restaurants include LIV Restaurant, Play Bar & Grill, and Aroma Espresso Bar in Outlet Collection at Niagara.
Are there opportunities to exercise at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express Niagara-on-the-Lake, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.