Located just across the road from the outlet center. We had two suites reserved. Each were very clean and modern, with kitchen and lovely walk-in shower. Nice breakfast buffet and happy hour snacks, as well. Courteous staff. We were too busy to use the indoor pool, but nice to have one in the hotel. Would definitely stay there again.
This was a stay for 3 nights during the Labour Day long weekend. Smooth check in, extremely clean room, kitchen stocked with utensils as well as an Induction stove top, this made for a great and memorable stay. There is also a lot of parking space, pool, patio seating, mini mini-golf area and a gym. For anyone with infants or non-toilet-trained children, you are able to take them into the pool in swim diapers. Breakfast is 7am-10am, Pool area is open until 11pm, and there is a pantry with snacks and drinks available for purchase. We didn't have any cons or issues during our stay, and we would really want to stay here again when possible. Side note - A 2% municipal tax was implemented from Sept 1, 2022.
Clean, modern and spacious hotel, enabling easy access to Niagara region. Would stay here again. Only criticism is the breakfast arrangements which can get busy at this style of hotel. The staff were lovely - special shout out to Robyn at the front desk - thank you for all your help and local knowledge!
My family is staying at Staybridge/Holiday Inn Express. We are here under difficult circumstances and the wonderful staff, from the general manager extended to all the the crew have made our stay very comfortable and accommodating. You feel like you are at home as they are like being with family. Their location is excellent and we are grateful for their hospitality and kindness that has been afforded to us. Their kindness resonates even more as my family is going through difficult times. Too many particular names to mention, but to the staff, you know who you are, thank you so much for the extra touch in assuring our comfortable stay.
I wanted to take the time to thank Robin Smith, Guest Services Supervisor at the Staybridges Suites in Niagara on the Lake for the exemplary service she provided me when booking rooms for many of my guests and the wedding party members on May 27-30. I had a lot of specific requests and many rooms to rent, but Robin went above and beyond to accommodate everyone! She was extremely personable and so easy to work with, Robin, you are an outstanding employee and the Staybridges Suites are extremely fortunate to have you onboard, Congratulations on a job well done. I couldn't have been more pleased. All the rooms were well appointed and very clean. We all really appreciated the service we received. Thank you all again. Wendy G,
This is a marvelous hotel. The service is great. Everyone is so warm. I feel compelled to mention two of my favorite front desk clerks, Laurie and Michelle. They were very warm and helpful and made me feel at home.
Stayed here with my wife for a nice getaway weekend. The hotel was very well kept and clean. Staff was friendly and very helpful. This hotel shared the same breakfast area with the attached Holiday Inn. Only one side was open to consolidate everything which is understandable. Facilities - The workout area was great (first time in a long while that I’ve been able to use anything remotely like a gym). The pool was being serviced at the time unfortunately and we couldn’t use it (though at the time of the booking we were told it would be available). Amenities - The breakfast area was kept clean and well stocked. The snack area was also well stocked by the front desk. Room - The room was relatively clean but we found we had to keep the temperature set fairly high just to keep the room warm enough. We did also notice a few cobwebs hanging from the ceiling but I got rid of those and some of the dishes needed a bit of a clean before use, but we typically clean then anyway just in case. Otherwise the bed was comfortable and the overall tidiness of the room when we arrived was excellent. Thanks for a relaxing and stress free stay.…
My wife and myself stayed here the end of September for 7 days and had such a good time. The staff was so good to us and helped us out in so many ways from bringing us extra linens to helping us out on the courtesy computers to giving us advice on certain activities. Being un-vaccinated, they treated us with the utmost respect and dignity (unlike most of the world right now) and made us feel like we were part of their family. We Will surely stay at this chain of hotels again if the situation arises in the future and will recommend them to all. You get a 10 out of 10 in our book and may you have continued success in the future.
The room was very clean and new. The room was nice and big and the kitchen included everything we needed. It was a convenient location. TV channels could have been better or maybe a smart TVs would be a nice feature.
We stayed here last week and had a nice stay at the Staybridge in NOTL. Too bad the outdoor pool wasn't open, because the temperatures were high 30's. They have a lot of long term people staying there, so the outdoor patio was consumed with regulars cooking food, drinking and smoking. Might have to manage this a bit better to make it more accessible for everyone in the hotel, not just the "long term" folks who claim ownership over that area. Other than that, the food was decent in the mornings and no complaints about the room.