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Staybridge Suites Niagara-on-the-Lake, an IHG Hotel

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524 York Road, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
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Traveller (78)
Room & Suite (48)
Dining (8)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 25/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Updated 25/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 16 hotels in Niagara-on-the-Lake
Location
Cleanliness
Service
Value
Located at the gateway to Niagara-on-the-Lake, Staybridge Suites is the only true all-suite extended-stay property in the area, with free parking, and a selection of studio and one-bedroom suites, all equipped with full kitchens. Get your day started right with a free hearty breakfast offering that has an abundant variety of choice to satisfy those early morning cravings. Guests are welcome to join us on Monday to Wednesday evenings for our “Evening Social" complete with small plate offerings and beverages. Take a dip in our indoor pool or stay on track with your workout routine in our fully equipped Fitness Centre. Stay connected with friends, family and the office with complimentary Wi-Fi throughout the hotel. Need to get your clothes freshened up? Look no further than our on-site guest laundry facility. Enjoy outdoor areas that include BBQs, patio, fire pit, and putting green.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Patio
Kids stay free
Children's television networks
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Saltwater pool
Breakfast available
Breakfast buffet
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Photo copier / fax In business centre
BBQ facilities
Baggage storage
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Seating area
Sofa
Telephone
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Spanish
105Reviews10Q+A15Room tips
Traveller rating
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Most Recent
llovestotravel wrote a review Sep 2022
Gradyville, Pennsylvania465 contributions110 helpful votes
Located just across the road from the outlet center. We had two suites reserved. Each were very clean and modern, with kitchen and lovely walk-in shower. Nice breakfast buffet and happy hour snacks, as well. Courteous staff. We were too busy to use the indoor pool, but nice to have one in the hotel. Would definitely stay there again.
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Apurva N wrote a review Sep 2022
Brampton, Canada310 contributions27 helpful votes
+1
This was a stay for 3 nights during the Labour Day long weekend. Smooth check in, extremely clean room, kitchen stocked with utensils as well as an Induction stove top, this made for a great and memorable stay. There is also a lot of parking space, pool, patio seating, mini mini-golf area and a gym. For anyone with infants or non-toilet-trained children, you are able to take them into the pool in swim diapers. Breakfast is 7am-10am, Pool area is open until 11pm, and there is a pantry with snacks and drinks available for purchase. We didn't have any cons or issues during our stay, and we would really want to stay here again when possible. Side note - A 2% municipal tax was implemented from Sept 1, 2022.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steven H wrote a review Sep 2022
3 contributions1 helpful vote
Clean, modern and spacious hotel, enabling easy access to Niagara region. Would stay here again. Only criticism is the breakfast arrangements which can get busy at this style of hotel. The staff were lovely - special shout out to Robyn at the front desk - thank you for all your help and local knowledge!
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: Go to breakfast early to avoid the queues.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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julie m wrote a review Jul 2022
7 contributions4 helpful votes
My family is staying at Staybridge/Holiday Inn Express. We are here under difficult circumstances and the wonderful staff, from the general manager extended to all the the crew have made our stay very comfortable and accommodating. You feel like you are at home as they are like being with family. Their location is excellent and we are grateful for their hospitality and kindness that has been afforded to us. Their kindness resonates even more as my family is going through difficult times. Too many particular names to mention, but to the staff, you know who you are, thank you so much for the extra touch in assuring our comfortable stay.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Responded 29 Jul 2022
Thank you 08805GGjuliem for your stay, and for letting us know that we are doing a great job in taking care of you during this difficult time for your family. As we often say, "our guests arrive as strangers and leave as family". We are happy to have you in ours!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wendy G wrote a review May 2022
Toronto, Canada8 contributions12 helpful votes
I wanted to take the time to thank Robin Smith, Guest Services Supervisor at the Staybridges Suites in Niagara on the Lake for the exemplary service she provided me when booking rooms for many of my guests and the wedding party members on May 27-30. I had a lot of specific requests and many rooms to rent, but Robin went above and beyond to accommodate everyone! She was extremely personable and so easy to work with, Robin, you are an outstanding employee and the Staybridges Suites are extremely fortunate to have you onboard, Congratulations on a job well done. I couldn't have been more pleased. All the rooms were well appointed and very clean. We all really appreciated the service we received. Thank you all again. Wendy G,
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Responded 25 Jul 2022
Thank you for allowing us to be a part of your family wedding celebration. We are happy to hear that the service provided by Robin exceeded your expectations. We hope to be of service to you, your friends, and family again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Claudeen H wrote a review Mar 2022
2 contributions2 helpful votes
This is a marvelous hotel. The service is great. Everyone is so warm. I feel compelled to mention two of my favorite front desk clerks, Laurie and Michelle. They were very warm and helpful and made me feel at home.
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Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Responded 25 Jul 2022
Thank you for your stay Claudeen, and for sharing your wonderful comments regarding the service received. We hope to be of service to you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luk_Meister wrote a review Feb 2022
Toronto, Canada107 contributions87 helpful votes
Stayed here with my wife for a nice getaway weekend. The hotel was very well kept and clean. Staff was friendly and very helpful. This hotel shared the same breakfast area with the attached Holiday Inn. Only one side was open to consolidate everything which is understandable. Facilities - The workout area was great (first time in a long while that I’ve been able to use anything remotely like a gym). The pool was being serviced at the time unfortunately and we couldn’t use it (though at the time of the booking we were told it would be available). Amenities - The breakfast area was kept clean and well stocked. The snack area was also well stocked by the front desk. Room - The room was relatively clean but we found we had to keep the temperature set fairly high just to keep the room warm enough. We did also notice a few cobwebs hanging from the ceiling but I got rid of those and some of the dishes needed a bit of a clean before use, but we typically clean then anyway just in case. Otherwise the bed was comfortable and the overall tidiness of the room when we arrived was excellent. Thanks for a relaxing and stress free stay.
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Date of stay: February 2022Trip type: Travelled as a couple
Room Tip: Ample parking though the snow piles were not cleared very well so some valuable parking spaces...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Responded 25 Jul 2022
Thank you for your stay Luk_Meister and for sharing both you excellent and constructive comments. We hope to be of service to you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tjarison wrote a review Oct 2021
Tecumseh, Canada3 contributions4 helpful votes
My wife and myself stayed here the end of September for 7 days and had such a good time. The staff was so good to us and helped us out in so many ways from bringing us extra linens to helping us out on the courtesy computers to giving us advice on certain activities. Being un-vaccinated, they treated us with the utmost respect and dignity (unlike most of the world right now) and made us feel like we were part of their family. We Will surely stay at this chain of hotels again if the situation arises in the future and will recommend them to all. You get a 10 out of 10 in our book and may you have continued success in the future.
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Date of stay: September 2021
Rooms
Location
Service
Room Tip: Have kitchenettes so you can prepare your own meals.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Responded 15 Oct 2021
Thank you Tjarison for your extended stay, and for sharing these wonderful comments of your experience. We sincerely appreciate the excellent rating and recommendation to fellow travellers. We can't wait to welcome you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charlie1308Ontario wrote a review Sep 2021
North Bay, Canada49 contributions15 helpful votes
The room was very clean and new. The room was nice and big and the kitchen included everything we needed. It was a convenient location. TV channels could have been better or maybe a smart TVs would be a nice feature.
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Date of stay: September 2021
Value
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Responded 4 Oct 2021
Thank you for your stay Charlie1308Ontario, and for sharing your great comments. We hope to welcome you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brawnetml wrote a review Jul 2021
Summerville, Canada539 contributions215 helpful votes
We stayed here last week and had a nice stay at the Staybridge in NOTL. Too bad the outdoor pool wasn't open, because the temperatures were high 30's. They have a lot of long term people staying there, so the outdoor patio was consumed with regulars cooking food, drinking and smoking. Might have to manage this a bit better to make it more accessible for everyone in the hotel, not just the "long term" folks who claim ownership over that area. Other than that, the food was decent in the mornings and no complaints about the room.
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Date of stay: July 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Responded 21 Jul 2021
Thank you for the great rating following your stay Brawnetml. To clarify, we don't have an outdoor pool at this particular hotel. Ours is an indoor pool, which was required to remain closed during your stay due to government restrictions around COVID. We are sorry to hear that you were not able to enjoy the patio area as a result of other guests making use of it. The current social distancing measures have limited how many guests can be in an area at one time, and how much furniture we can place out in that area. We will be happy when all restrictions related to COVID will be behind us, while we remain focused on ensuring that our guests remain safe. We hope to be of service to you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$148 - US$225 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
70
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Frequently Asked Questions about Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Which popular attractions are close to Staybridge Suites Niagara-on-the-Lake, an IHG Hotel?
Nearby attractions include Niagara College Teaching Winery (1.0 km), Outlet Collection at Niagara (0.8 km), and Pepper Palace (0.9 km).
What are some of the property amenities at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Staybridge Suites Niagara-on-the-Lake, an IHG Hotel?
Conveniently located restaurants include LIV Restaurant, Play Bar & Grill, and Aroma Espresso Bar in Outlet Collection at Niagara.
Are there opportunities to exercise at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Staybridge Suites Niagara-on-the-Lake, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
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