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6 Picton St P.O. Box 46, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
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Traveller (1432)
Room & Suite (379)
Videos (2)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 09/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Prince of Wales
Updated 09/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 16 hotels in Niagara-on-the-Lake
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Distinguished leisure and business travellers alike seek the elegance and refinement of the Victorian Age embodied in this treasured landmark hotel located directly on the main street of Niagara-on-the-Lake.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Centre with Internet Access
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast in the room
Special diet menus
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
On-demand films
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Quiet
Languages Spoken
English
Hotel links
Special Offer:Retreat to Wine Country
2636Reviews23Q+A100Room tips
Traveller rating
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Most Recent
Nicole P wrote a review Yesterday
Buffalo, New York518 contributions152 helpful votes
Beautiful hotel with multiple buildings. Lovely landscaping with lush gardens and planters, amazing architecture. In the heart of Niagara-on-the-Lake, the location is walking distance to everything. Plenty of nearby parking and restaurants galore surround the hotel.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sean b wrote a review Jun 2021
Kitchener, Canada13 contributions11 helpful votes
Hotel's Favourite
My wife and I visited the Prince of Wales recently (anniversary celebration) and were truly impressed. The staff were outstanding, from registration to dining room to in-room services. This is a wonderful example of old world elegance, with modern commitment to customer service. We dined on site several times, and enjoyed top quality fare, beautifully presented, with top notch service. Staff were consistently professional, responsive, and attentive to every detail.
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Date of stay: June 2021
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Sue B wrote a review Sep 2022
Trail, Canada8 contributions7 helpful votes
Beautiful old rooms in a beautiful hotel in a beautiful town. The gardens around are amazing. Lots of facilities for our wine and cheese, dinner, dance, lecture within the hotel Property. Pleasant staff.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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George M wrote a review Sep 2022
Vancouver Island, Canada2 contributions1 helpful vote
We stayed here about 40 years ago and always intended to return and finally got around to it. Our room was clean and well appointed with real glasses and wine glasses, Nespresso coffee maker (regular coffee available in lobby in morning), even oranges to eat for a snack. The dining room is expensive, but the food is great and we enjoyed it a lot. We left a few boxes of technical books with the bar manager of the hotel just as covid started and were delighted to see that some of them were in the bookcases and spread around here and there. The hotel is located in just about the best spot in town and we highly recommend it. It is very expensive, but we were able to take advantage of the end of summer sale so it was affordable for us.
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Date of stay: September 2022
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded 2 weeks ago
Dear Valued Guest, 40 years ago--WOW! We are so delighted that you chose to stay with us again--thank you! It means so much. I would also like to thank you for all your kind words--especially your high recommendation. Hopefully we will have the opportunity to welcome you back in the very near future. With Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Papercraftydoc19 wrote a review Sep 2022
Leland, North Carolina6 contributions2 helpful votes
The details in the common areas and restaurants are beautiful. We had the bed & breakfast package and breakfast was delicious, specifically the Nutella stuffed French toast. We also had afternoon tea, all the sweets and both teas that we shared were delicious! My biggest disappointment was that our room, while having all the amenities we requested, was not as pictured which is why they are getting a 4 instead of a 5 rating.
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Date of stay: September 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded 2 weeks ago
Dear Valued Guest, Thank you for taking the time to submit a review regarding your stay with us here at the Prince of Wales. I would have to agree with you--the Nutella stuffed French Toast is amazing! I understand your disappointment. All the rooms here at the Prince of Wales are so very different. Being an older hotel all the rooms are different shapes and sizes. We also have 6 different colour schemes. The furnishings are all basically the same in each room but the fabrics, wall coverings, carpets will vary. My suggestion is when booking or after booking to call the hotel directly (or contact myself) and let them know which colour/type of room you are looking for and they can specifically assign a room number for you. I hope this helps. I also do hope this will not prevent you from visiting us again in the future the next time your travels bring you back to Niagara on the Lake. With Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David G wrote a review Sep 2022
Toronto, Canada5 contributions1 helpful vote
We decided, on short notice, to break away and visit the town, with tickets to the Shaw Festival as entertainment. We figured that mid-week would be easier than the weekend, and we were right. We booked here as a splurge, and even splurgier, we took a suite. The hotel is located in the centre of town, and has a charming appearance. It's also well-staffed and we were greeted warmly. The room itself was a let down -- the guest fridge was unplugged and stayed that way. The toilet appeared to be the water-saving kind but gave us little confidence that it could handle the load. There are many options in town, and we enjoyed the Shaw. But I don't think we'll be staying at the Prince of Wales next visit.
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Date of stay: September 2022
Location
Cleanliness
Service
Room Tip: Try to get one NOT on the street. The town's maintenance crew tend to the lush plantings at...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded 2 weeks ago
Dear Valued Guest, Thank you for taking the time to submit a review. Your comments are very important to us. I do sincerely apologize. I have forwarded your review to our Executive Housekeeper to ensure she reminds her team that it is important to check that the mini fridges are plugged in for our guests. Again--thank you for your review--this will help to ensure a future guest does not have the same experience. I would like to change your mind about the Prince of Wales. If your travels bring you back to Niagara on the Lake--please do hesitate to reach out to me directly. I would be more than happy to help book your reservation and ensure your stay is perfect. Hopefully we will have the opportunity. With Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa k.exelby@vintage-hotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
williamjs0413 wrote a review Sep 2022
Barrie, Canada194 contributions53 helpful votes
+1
Eloquent, quaint, tranquil and just downright charming. My wife and I have been trying to stay here for over 20 years but could never find the time.. until now. Premium suite was well apointed, High Tea in the Drawing room was exceptional, our server was fantastic and the food just wonderful... did not need donner after that. All the staff were there to help. Just one bit of advice... bring your own pillow. The ones you get are not comfy.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Bring your own pillow
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded 2 weeks ago
Dear Valued Guest, Luxury! The perfect word! Thank you for all your kind words. Our Afternoon Tea in our Drawing Room is a wonderful experience. The food and ambience are very fitting for Tea. It is unfortunate you did not like our pillows. We do sell a lot of our pillows and bedding in our gift shop to our guests. Recognizing that guests have difference preferences for pillows--we do offer a pillow menu. There would have been a card by your bedside. We offer to deliver other pillow options--like goose down feather pillows, contour pillows, bolster pillows and memory foam pillows. It also mentions we have face sleep masks and ear plugs available. We do hope to have the opportunity to welcome you back again. With Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarsa72 wrote a review Sep 2022
London, Canada46 contributions38 helpful votes
+1
Had yet another fantastic time at the Prince of Wales….this time in the summer! From the moment you walk in, you are surrounded by old world charm and friendly staff who will go out of their way to improve your stay. To that end, thank you Jason for your sense of humour, your friendly smile and for taking care of our things (moving them from room to room! Lol). You put our mind at ease and made us feel we didn’t have to worry because you would take care of our things and telling us to just go enjoy our day. You even helped us choose a room because you knew exactly what I wanted and knew the layout of each suggested. Loved that :) I’m not sure how many reviews focus on bell/valet service, but it is deserved. We stayed in two different rooms. One in the main hotel and one off the main with a balcony. Both gorgeous. We will see you soon!
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: All rooms are unique, if you know the type you are looking for (from the pics), let them know and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded 2 weeks ago
Dear Valued Guest, Thank you for your kind review. It seems you were able to experience Niagara on the Lake in the summer. It is so beautiful--straight out of a fairy tale. Jason is our Team Member of the Month--he is amazing! We are truly very fortunate to have him on our team. I thank you for taking the time to mention him--he deserves ALL the kudos and more! I would like to thank you for being a repeat guest of the Prince of Wales--that is one of the BEST compliments. We will certainly look forward to welcoming you back again soon. With Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PermanentVacashun wrote a review Aug 2022
Brampton, Canada563 contributions74 helpful votes
We celebrated our 40th anniversary with a night at The Prince of Wales and a dinner at Nobles. The hotel and dinner was everything you would expect. We were very satisfied with every aspect of our short stay. What I really want to comment on is the expertise, hospitality and attention to detail from all of the staff. It was obvious that the management must emphasize hiring well and training their staff to excel. A special shoutout to Jill who was on the front desk reception when we checked in. Upon hearing what we were celebrating she arranged for a special gift to be in our room when we made our way in. The gift was from the General Manager Kelly, so thank you both. This truly made our stay so special. Also a shout out to the team at Nobles. The meal and service was impeccable. Our waiter( I believe his name was Trevor--not totally sure, but it started with a T) hearing of our celebration had a special dessert made up for us. Again a wonderful end to a fantastic day. If I had to make one suggestion to the hotel, it would be in the restaurant; if only guests had to check there cellphones at the door and some guests need to understand not everyone appreciates a man in shorts and flip flops taking selfies with every course of his dinner, or facetiming live with family throughout the night. Not sure how the hotel can or should address this, maybe its just me...perhaps adhering to the advertised dress suggestions would help in this. The hotel does suggest that cellphones are away so you can focus on your company, but I guess its not really enforceable. So other than these minor annoyances, everything about Prince of Wales was outstanding.
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kelly Exelby, General Manager at Prince of Wales
Responded 4 weeks ago
Dear Valued Guest, Happy 40th Wedding Anniversary! Thank you for spending your Anniversary with us--we are delighted to be part of your special memories! I will happily share your kind words with the team--especially Jill--I am so very proud of them! Your comment, "What I really want to comment on is the expertise, hospitality and attention to detail from all of the staff" says it all! Thank you! I thank you for your constructive feedback--I will speak with our team and see what we can come up with :) We hopefully will have the opportunity to welcome you back again in the near future. With Warmest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NikkiOttawa wrote a review Aug 2022
Ottawa, Canada11 contributions4 helpful votes
On the up side, fantastic location with lovely flowers all throughout the front and back of the hotel. Our cellar room on the lower level was in a separate building from the main, yet close enough. Large, clean, and bright and well appointed. The parking is ample and free at the rear, although a bit tight for large vehicles. Very quiet both day and night. Our room was not ready upon arrival and we risked missing our pre-paid dinner reservation. The hotel (finally) came through just in time, albeit almost one hour past check-in time. Bath robes are lovely, plenty of towels, roses on our pillows at turn down. We reported dampness on the run outside of our bathroom, yet it remained damp for our three day stay. Our phone was not operational and was replaced the next day. The hallways in the main building smell old and stuffy. Not sure I would stay here again for the high price charged at peak season - having said that however, our larger room provided lots of space for the two of us. And, I did not spot one child the whole time which meant quieter everything.
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Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$227 - US$345 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
prince of wales hotel niagara-on-the-lake, prince wales hotel niagara lake, prince wales niagara lake
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
110
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Frequently Asked Questions about Prince of Wales
Which popular attractions are close to Prince of Wales?
Nearby attractions include BeauChapeau Hat Shop (0.1 km), Niagara on the Lake Heritage District (0.04 km), and Queens Royal Park Gazebo (0.4 km).
What are some of the property amenities at Prince of Wales?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Prince of Wales?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Prince of Wales?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Prince of Wales?
Yes, valet parking is available to guests.
What are some restaurants close to Prince of Wales?
Conveniently located restaurants include Masaki Sushi, Il Gelato di Carlotta, and Nina Gelateria & Pastry Shop.
Are there opportunities to exercise at Prince of Wales?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Prince of Wales have an airport shuttle?
Yes, Prince of Wales offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Prince of Wales located near the city centre?
Yes, it is 0.3 km away from the centre of Niagara-on-the-Lake.
Are any cleaning services offered at Prince of Wales?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Prince of Wales?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.