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85 Melville Street Box 760, Niagara-on-the-Lake, Ontario L0S 1J0 Canada
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Traveller (406)
Room & Suite (230)
Dining (23)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 09/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Harbour House Hotel
Updated 09/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 16 hotels in Niagara-on-the-Lake
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
With a design reminiscent of maritime life in the 1880's, Harbour House captures the essence of historic Niagara-on-the-Lake. Overlooking the Niagara River, Harbour House is within easy walking distance to the Shaw Festival theatres and many fine restaurants, shops and galleries. Our 31 guestrooms and suites feature king-size feather-top beds, whirlpool tubs, fireplaces and entertainment centres. Our tariffs include a European-style breakfast served in the conservatory.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Baggage storage
Concierge
Electric vehicle charging station
Car park
Wifi
Breakfast buffet
Complimentary Instant Coffee
Shuttle bus service
Car hire
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Housekeeping
Safe
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Romantic
Languages Spoken
English, French
1468Reviews16Q+A100Room tips
Traveller rating
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Joseph S wrote a review 26 Sep
Silver Spring, Maryland5 contributions2 helpful votes
We were sent here from a sister property where we were assigned a room with no view on the ground floor. In contrast Harbor House has beautiful views of sailboats, and is quiet, comfortable and filled with light. Walking through the neighborhood to town is delightful with picturesque homes, parks and views. Also the occasional skunk!
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Josee O wrote a review 22 Sep
1 contribution
The Hotel staff made us all feel welcome and the staff became part of our family as well. They all went beyond the call of duty, including front office staff, kitchen staff and behind the scenes staff. Highly recommend anyone looking at an event that includes a number of people or even if it is a couple to use the Harbour House Hotel as their venue. Rooms are very comfortable, clean and close to the Harbor Front. Walking distance to the waterfront, downtown and very easy to get around. Shuttle service also available.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip: Feedback from other family members indicated that all the rooms were beautiful and very quiet...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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barriekblue wrote a review 5 Sep
2 contributions
The Harbour House’s charming exterior hides significant issues within. Our room was spacious enough, but the furniture was scratched and looked like it hadn’t been replaced in at least a decade. The bathroom was dark and dated, with terrible lighting, no electrical outlet to plug in a hair dryer or night light, and water that either took ages to get hot or immediately scalded. We were told that the room would not be cleaned during our stay, but that if we needed anything we should ask—except when we requested an extra hand towel, we were told it wouldn’t be available until the evening, and it never actually arrived. (And why couldn’t the rooms be cleaned every day? Staffing shortage? Covid precautions? There was no explanation for the reduction in service, and certainly no adjustment to the room rate.) The breakfast buffet was just so-so, and the wine and cheese tasting was a joke: tiny pours of mediocre wine served with a plate of Ritz crackers and a dish of bright orange cheese spread. Overall, the website depicts a very different hotel from the one we found, and the room rates are way too high for the level of service. Would not stay here again.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Revista13 wrote a review 4 Sep
Albany, New York8 contributions20 helpful votes
checked in for 7 day stay.. in August 2022... found they ignored request for room with view and then told me there was no possibility of change. In 5 minutes I had found that their outside reservation office found a 4 day stay at the Harbour House was available. All other hotels booked so we could not get out of HH. When I confronted them about having found a better room in their hotel at their reservation line, they then said, oh yeah, for more money you can have the suite with th view. Both the first room and then the suite were charmless rooms, ugly carpeting, faded chairs, no padding. No drawers but an old tv cabinet that had not been refurbished as a closet. Other psuedo antiques throughout. Useless..no drawers, just cubby holes. first room had a miniscule shower and a useless jet tub. the shower would fit anyone over 5Ft 7, a tiny, short space behind a barely functioning cloth shower pane. many jets you could not shut off or control. Second room did have a view, they took until 3 pm check in to tell us which room it was we were moving to.. why the secrecy? The room also was charmless, stains on the sofa, hard floor, no padding to the carpet. Lighting in both rooms was poor. First room ceiling lights but no useful lights in bathroom, the small shower was dark! second room had tiny lamps around, the lamp in the bathroom did not work. The shower in second room was a dribbly single head that was at least controllable. Not luxury at all. Useless jetted tub takes up all the space. And to top it off they told us no service would be provided except for 4th night. so, when we moved to second room, that room was newly made up and to our surpise on second night the room was made up again???? the cleaning staff left their tools etc in the hallway the entire time we stayed here. The hotel is faded, entry from garage looks like it is never cleaned. Guests had to sign up for a specific time for breakfast and were checked in sometimes. Once saw them warn very old and disabled couple that they were there at the wrong time and might have to be sent out if more people came. Breakfast was relentlessly the same... vegetable quiche, sometimes overdone, some bread bake of some kind, the same bland cheese and ham every day, no sliced bread but bagels, yogurt, some kind of underdone cake, pretty bad croissants, except near end of stay, the croissants got better. The staff in the breakfast room were very nice and capable. The desk staff looked like they were sucking lemons during most of our exchanges. I wonder if management every stays in these rooms to see what guests see. We stayed at HH in past, but this was so awful. Never again.
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip: Ask directly to the hotel what room number you are getting and what views and the size of shower...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Dickson, Guest Services / Front Office at Harbour House Hotel
Responded 3 weeks ago
Oh my, I am so sorry to hear that this visit did not live up to your previous visit. I am incredibly surprised to read your comments about the property, my team and our breakfast as they are usually the highlights for our guests. I hope we have an opportunity to welcome you and perhaps try one of our sister properties to see maybe joining us at a bit more modern type of hotel with an onsite a la carte restaurant would be more to your taste. I look forward to welcoming you back. Sincerely, Jennifer Dickson Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
George D wrote a review Aug 2022
Cleveland, Ohio218 contributions56 helpful votes
Charming hotel with great staff. Our room was just fine, and location is great. Breakfast was very nice. Parking right on site is nice. Make sure to check multiple websites for room rates as there was a pretty large range when we booked.
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Claudio C wrote a review Aug 2022
1 contribution
As soon as you check in you are taken care of. The front desk were professional and very kind. The Room was great and everything worked, ie Hot water, Air Condition, ... The virtual Reception Ivy is awesome. You have a question, its responded in seconds. We even checked out over a text :) You want a quite chilled place to stay, consider this place Oh breakfast was awesome too :)
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Date of stay: August 2022
Value
Location
Service
Room Tip: Try and upgrade for a Juliet door room. Lovely when you wake up and get the fresh air
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Dickson, Guest Services / Front Office at Harbour House Hotel
Responded 3 weeks ago
Wow, this is wonderful, thank you!! I am so glad to hear that Ivy was helpful and quick to respond. I would say that breakfast is a definite highlight for me and I am thrilled you enjoyed it. I look forward to welcoming you back. Sincerely, Jennifer Dickson Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fern D wrote a review Aug 2022
Toronto, Canada3 contributions
The hotel was very nice, clean and offered breakfast, shuttle service and wine and cheese. Staff were friendly. The hotel was in a nice quiet area. The room was very comfortable and clean. We would definitely stay at this hotel again.
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Date of stay: August 2022
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Dickson, Guest Services / Front Office at Harbour House Hotel
Responded 3 weeks ago
Thank you "FernMDC" for joining us! It is wonderful to hear that you enjoyed all that we have to offer. I look forward to welcoming you back. Sincerely, Jennifer Dickson Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
michaelpjamieson wrote a review Aug 2022
Bobcaygeon, Canada3 contributions1 helpful vote
We have been coming to Harbour House and the Shaw Festival for many years. Staff understand service at this hotel, they get it right and they pay attention to detail. Nice rooms, comfy beds, a free breakfast that is excellent, great coffee, free wine and cheese, free shuttle. How good is that. Guest Services Manager Jennifer Dickson, front desk staff Daniella, Tanya and Jess, kitchen staff Jamie and Brenda, and shuttle drivers Walter and Don. These people work hard and go above and beyond to ensure your stay is a good one. Experience this hotel. You will want to return.
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Dickson, Guest Services / Front Office at Harbour House Hotel
Responded 3 weeks ago
Wow, it doesn't happen often, but I am speechless. Words cannot express how grateful I am that you not only the time to leave such a heart felt review, but you took note of each person you came into contact with, THANK YOU! I am definitely biased because I think our team is incredible and I am so lucky to be able to work with them each & every day. I look forward to welcoming you back. Sincerely, Jennifer Dickson Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nat H wrote a review Aug 2022
1 contribution
Everything was perfect-location, complimentary wines and cheeses, shuttles anywhere, virtual concierge and even things we didn’t think of but were offered or done for us. They even heated our pizza leftovers and served us. Who knew?
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Dickson, Guest Services / Front Office at Harbour House Hotel
Responded 3 weeks ago
Thank you "472nath" for the amazing review! It is wonderful to see that our team went above & beyond to make your stay that much more enjoyable. I look forward to welcoming you back. Sincerely, Jennifer Dickson Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MelandGary823 wrote a review Aug 2022
Burlington, Canada1024 contributions186 helpful votes
+1
Several years ago we read an article that this hotel was where a few well known movie stars prefer to stay when in NOTL. After staying at many other properties we finally booked and stayed a night. The higher end rooms were already booked, so we went with the middle tier on the second floor. The room was very large and the bed was comfortable. To be completely honest, the room had more of a Best Western feel than a high-end boutique experience. There were minimal toiletries. The pre-mild shower has an upgraded shower head that did t work properly. The bathroom was small and basic. The room was dark and filled with mismatched dark brown furniture. Yes, perhaps trying for an antique look but in reality it felt like the room were discarded furniture was put. There was a glass decanter to use at the water station, however it wasn’t working and apparently hadn’t been for a while so we asked for bottled water from reception. There is a Manager’s Happy Hour and breakfast included. Breakfast is tea/coffee, juice, fruit, yogurt, and a bread puddling so to speak. Staff was pleasant and friendly. There were caretakers outside working and smoking that took away from a quaint atmosphere, along with a very slow and creaky elevator from the covered parking. I can’t say this hotel is on our return list, especially given the price.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Dickson, Guest Services / Front Office at Harbour House Hotel
Responded 3 weeks ago
Thank you for joining us and for providing us your candid feedback. One of the things I love most about our non-chain hotel is that every room is different, from the furniture to the pictures, to the lamps, each room is unique. I hope that we have an opportunity to welcome you back to experience one of our other guest rooms that may suit your taste. Sincerely, Jennifer Dickson Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$186 - US$305 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
harbour hotel
LOCATION
CanadaOntarioNiagara-on-the-Lake
NUMBER OF ROOMS
31
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Frequently Asked Questions about Harbour House Hotel
Which popular attractions are close to Harbour House Hotel?
Nearby attractions include BeauChapeau Hat Shop (0.6 km), Niagara on the Lake Heritage District (0.5 km), and Old Fort Niagara (0.9 km).
What are some of the property amenities at Harbour House Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Harbour House Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Harbour House Hotel?
Guests can enjoy free breakfast and free instant coffee during their stay.
Is parking available at Harbour House Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Harbour House Hotel?
Conveniently located restaurants include Tiara Restaurant, Masaki Sushi, and Il Gelato di Carlotta.
Does Harbour House Hotel have an airport shuttle?
Yes, Harbour House Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Harbour House Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Niagara-on-the-Lake.
Are pets allowed at Harbour House Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Harbour House Hotel?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Harbour House Hotel?
Many travellers enjoy visiting Old Fort Niagara (0.9 km), Fort George National Historic Site of Canada (0.7 km), and McFarland House (2.6 km).