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The Charles Hotel

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The Charles Hotel
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360 Reviews from our TripAdvisor Community

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Showing 356: English reviews
Ontario, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 days ago NEW via mobile

We booked a room at the Charles Hotel on November 19th. Check-in was very very quick and friendly. The rooms are not huge but very comfortable and nicely decorated. We did not eat at the restaurant but it looked very busy. I would stay here again and recommend to others.

Helpful?
Thank mlogan_70
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

This is the kind of old estates that would inspire Ernest Hemingway......Beautiful old Veranda and top notch service and room appointments. The restaurant is 5 star and worth the price...and it is not cheap. You get what you pay for and this establishment will be fondly remembered........The ONLY drawback was the roar of motorcycles through out the night.....this is not... More 

Helpful?
Thank Gary S
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Gary S, I sincerely appreciate you taking the time to let others know about your visit! We are very proud of our HobNob Restaurant and I'm really pleased to see that you were able to dine while as a guest of the hotel. The Charles was originally built in 1832 and definitely makes you feel like you're stepping back in... More 

East Aurora, New York
1 review
Reviewed 1 week ago

The Hotel was beautiful inside and out. Old world charm with modern touches. Amazing restaurant and friendly and helpful staff. Only a 2 block walk to the main part of town and a short drive to several great wineries. Our room was spacious and very clean with amazing views from our own personal balcony. Complimentary bottle of wine and fresh... More 

Helpful?
Thank 582colemanr
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for taking the time to write such a great review 582colemanr! I'm very happy to know that you enjoyed your time with us and were able to take advantage of the private verandah to help celebrate your special day with the complimentary gift. We wish you all the best and hope to be able to welcome you back... More 

Magnetawan, Ontario
2 reviews
Reviewed 3 weeks ago

Was one of the best lunches in a historic establishment. Food was excellent as was the service. The atmosphere was inviting and hospitable. Would recommend it for anyone visiting Niagara on the Lake..

Helpful?
Thank 870ilona
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for taking the time to let us know about your lunch here at the HobNob. The lunch component works so well with the wine tour you were on and I'm happy to see how much you enjoyed yourself. I hope you'll come back for a repeat visit on your own and give our Chef's dinner tasting menu a... More 

Toronto, Canada
Level Contributor
159 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 3 weeks ago via mobile

We celebrated my wife's birthday here and it was a great success. This old inn has character and the staff are extremely helpful and hospitable. Our room #1, the Veranda Room, was beautiful, quiet, and most comfortable. It is located at the rear of the inn overlooking a beautiful lawn and garden. Unfortunately this property is not conducive to folks... More 

Helpful?
Thank DWGB
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

I am so happy to see that you enjoyed your wife's birthday getaway here with us, it was a pleasure having you as our guest. The Veranda room is an absolute guest favourite! The rear pathway you mentioned is scheduled to be replaced with a paved walkway. We look forward to having you back to the Charles again soon and... More 

London, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 weeks ago via mobile

Only spent one night at the Charles Hotel wish we had another few nights Ate at the hotel food excellent but not cheap a special occasion Would be good. The staff were so nice and helpful could not do enough for us. Breakfast was one of the best,French toast and real maple syrup If ever in Niagara -on-the Lake again... More 

Helpful?
Thank Rinds1
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for taking the time to leave a review Rinds1. We consider it one of the best compliments when guests wish they could extend their stay or are already planning a repeat trip before they're even gone! I'm happy to know that you got to come down for breakfast, the French toast is my personal favourite! We look forward... More 

Niagara-on-the-Lake, Canada
Level Contributor
70 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 weeks ago

This is a historic hotel on the main street of Niagara on the Lake which gives you the feeling of the past but with up to date amenities. It's dining room is wonderful with it's fireplace, old wood timbers and ambiance. The food is wonderful, especially the pairing menu which offers many courses with a fabulous wine match to each.... More 

Helpful?
Thank Mike C
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hi Mike C, thank you for your review of our historic Charles Hotel & HobNob Restaurant. Our Chef's tasting menu is a favourite among refined diners, especially when the wine pairings are added. I'm glad you enjoyed your evening with us and we hope to see you again soon. More 

Pittsford, NY
Level Contributor
69 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 28 October 2016

At the edge of Queen St. and right on the old golf course, this is a great location. Quiet but within a few minutes’ walk of downtown and the theaters. A bit pricey, and we stayed in the only available room which was the Safari Room. I wouldn't recommend that particular room. Not full height and my wife bumped her... More 

Helpful?
Thank Brian M
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello Brian M, Thank you for your meaningful and kind words about our team. They work hard every day to provide the best possible guest experience and are disappointed when that experience falls short. I'm thrilled to know that despite some short comings we were able make the situation right for you and I genuinely look forward to welcoming you... More 

Oakville, Canada
Level Contributor
124 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 October 2016

We read about The Charles recently and decided to spend a night, Excellent. Well appointed rooms, lovingly updated in an 1832 mansion. Staff were all friendly and helpful and the breakfast was perfect.

Helpful?
Thank Mike D
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello Mike D, I appreciate you taking the time to share you experience here. Our team work very hard each day to provide only the best customer service and I'm happy to know that your experience was no different. I hope we will have the opportunity to have you as our guest again soon. More 

Cleveland, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2016

My wife and I could not be happier with our time in Niagara-on-the-Lake and The Charles Hotel. In fact, we decided to extend our stay one day longer. Upon arriving at The Charles the grounds were beautiful and parking was easy. Kyle at the front desk was very nice and professional. We are not the type of couple to boast... More 

Helpful?
1 Thank markwmcclain
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for taking the time to leave such a lovely review of your time with us. I'm thrilled that we were able help you celebrate your honeymoon and that you joined us for an extended stay! We aim to provide the best customer service in town and nothing makes me happier then knowing we hit our mark.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Shuttle Bus Service
Official Description (provided by the hotel)
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more   less 

Additional Information about The Charles Hotel

Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Region: Canada > Ontario > Niagara-on-the-Lake
Price Range: RM569 - RM1,116 (Based on Average Rates for a Standard Room)
Number of rooms: 12
Reservation Options:
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Also Known As:
The Charles Hotel Niagara-On-The-Lake
Hotel Style:
#6 Romantic Hotel in Niagara-on-the-Lake
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Questions & Answers

Here's what travellers have asked, with answers from The Charles Hotel staff and other travellers.
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Questions? Get answers from The Charles Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Again if staying during a hot summer day may want to get a room with limited exposure to road noise”
 of 5 bubbles 13garys, 26 Nov 2016 | Read review
“Room # 4, the Richardson room was outstanding”
 of 5 bubbles 582colemanr, 25 Nov 2016 | Read review
“Higher priced rooms include breakfast, well worth it.”
 of 5 bubbles 636MikeD, 26 Oct 2016 | Read review
“upper level room with a non-screened in room gives unobstructed views of the golf course”
 of 5 bubbles barbaraayoub, 31 Aug 2016 | Read review
“The Safari room is accessed by stairs and shares a large patio on the second floor with another room.”
 of 5 bubbles AnnB40, 29 Aug 2016 | Read review
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