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BEST WESTERN Colonel Butler Inn

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BEST WESTERN Colonel Butler Inn
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472 Reviews from our TripAdvisor Community

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Showing 461: English reviews
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Reviewed 5 days ago NEW

This hotel was very nice. We had no problems while there. The location is great and friendly service. One thing I think they could do is to put up a rack for the brochures from the local vendors. I would recommend this location.

Review collected in partnership with Best Western
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Helpful?
Thank madonnac996
Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for the review and your suggestion Madonnac996. Our front desk team is always ready to provide any tourist information to guests, help them plan activities and make any reservations needed. We appreciate your recommendation and hope to have you back again soon.

Singapore, Singapore
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

Checked-in late due to rainy weather and traffic was impeded. Driving to the hotel from Toronto and locating it was easy. Check-in was fast and one of the staff insist on helping to bring the big luggage bag up to the second floor. Hotel was cozy and warm the moment I stepped into the reception. Room size is alright considering...

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Helpful?
Thank MHeidir
About Hotel's Favourite Review
Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for the great review MHeidir! I think you hit on all the points that make staying with us at the Best Western Colonel Butler Inn an excellent choice. Our "DIY" Belgium waffles are a big hit - and not just with the kids. The hotel is perfectly situated to be close to everything but just far enough away...

Reviewed 5 days ago NEWvia mobile

Trip Advisor Review for: Colonel Butler Inn, Niagara-on-the-Lake April 17-19, 2017 I can't say enough good things about this hotel. The check in was effortless and friendly. Even greeted with cookies. This small Best Western ( two stories) is clean, pretty and quiet. The room I had was two double beds. The room was well appointed, nicely decorated and furnished....

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Helpful?
Thank Paul M
Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Hello Paul M, thank you so much for taking the time to write such a lovely and detailed review! It's great to see how much guests appreciate the little things such as tea selection, coffee machines, full length mirrors and our recently upgraded wifi. Niagara-on-the-Lake is definitely one of the prettiest towns in Canada with the spring and summer flowers...

Sydney, Australia
Reviewed 6 days ago NEWvia mobile

This place was amazing. Staff were lovely and super helpful. The lady at the front desk was super helpful with everything, the lady at breakfast was lovely and the hotel manager was amazing. The rooms were everything you needed, comfortable and had good bathrooms! Stayed for a short time for a wedding and everyone was more then helpful and even...

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Helpful?
Thank renaelyndall
Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you so much for the glowing review! Our team really enjoys helping guests get the most from their Niagara-on-the-Lake experience. Lida in the breakfast room is an absolute gem and knows how to brighten anyone's day. Cab service in Niagara-on-the-Lake can be notoriously unpredictable, so I'm very happy that we were able to assist you get to the wedding...

Whitehorse, Canada
Reviewed 6 days ago NEWvia mobile

Booked two rooms for our family for the Easter week-end. The service was very courteous and friendly, and the rooms were clean, comfortable, and quiet. The price point was reasonable, especially by Niagara-on-the-Lake standards, and the location is convenient for exploring the region.

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Helpful?
Thank Geoff W
Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Hello Geoff, thank you for taking the time to let us know about your stay over the Easter weekend. Our proximity to everything while avoiding the crowds, value for your money and our professional team makes the Best Western Colonel Butler the perfect place to stay in Niagara-on-the-Lake. Thank you again for staying with us, happy travels until next time!

Halibuton, Canada
Reviewed 6 days ago NEW

I stayed at the Butler Inn a Best Western hotel in Niagara on the Lake. The place was very tidy & neat. There is a pub type restaurant almost attached to it that has great food. I had the wood fired pizza it was excellent. The location is close to downtown which is nice. The staff were very friendly &...

Review collected in partnership with Best Western
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Helpful?
Thank Brian T
Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Hello Brian T, I'm happy to see you enjoyed your visit with us, and that you took advantage of our Butler's Sports Bar. The wood fire pizza oven is a big hit with hotel guests and locals alike! I appreciate your kind words about the staff; our team works hard to ensure that each guest has the best possible experience...

Ontario's Highlands, Canada
Reviewed 2 weeks ago via mobile

The Best Western is clean, has comfortable beds and a free light breakfast. Waffles, toast, muffins, yogurt, cereal and cold hard boiled eggs are available. The walls are very thin, we could hear our neighbours full conversation and our room was loud every time a neighbour turned on their jacuzzi tub. You could easily walk to restaurants from this location...

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Helpful?
Thank Another_Excursion
Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for taking the time to leave a review; we appreciate all feedback both positive and constructive. I'm sorry that we didn't know you found the room loud, on your next visit please let our Front Desk team know if you have concerns and they will be happy to accommodate you in any way possible. I am happy to...

Coquitlam, Canada
Reviewed 2 weeks ago

We had a very nice stay at this hotel. Although their web site said no pets, they do have one room that allows a pet. With a call to the hotel, we were able to book it and bring our small dog. The front desk staff are very friendly and helpful. We were made to feel very welcome and our...

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Helpful?
Thank Jonathan D
Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for the kind words about our property and team here at the Best Western Colonel Butler. We love welcoming little furry friends so it's great that you were able to book our pet room and didn't have to leave 'pooch' at home. Pet rooms can book quickly so we always suggest booking well in advance if needed. We...

Montreal, Canada
Reviewed 3 weeks ago

Very pleased despite the rain and cool weather. We loved Niagara-on-the-Lake and had a stop at The Beau Chapeau store where we bought nice summer hats. Loved our dinner at the Skylon restaurant and our visit to the falls.

Review collected in partnership with Best Western
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Helpful?
Thank Monique L
Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Hello Monique L, it's great to see that you enjoyed your stay and your shopping trip down Queen St. One of the many great things about the Best Western Colonel Butler is our location; a quick walk to the main street and a short drive to attractions in Niagara Falls.

Toronto, Canada
Reviewed 3 weeks ago

Our second time staying here. Great hotel with very friendly and helpful staff. Continental breakfast was very good.Lots to choose from and presentation of food was excellent. Hotel is located a 1 minute drive from downtown Niagara On The Lake and is located in the middle of some of the very best wineries. Passes for free wine tasting are available...

Review collected in partnership with Best Western
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Helpful?
Thank Steve G
Kyle B, Guest Relations Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for the review Steve G. I'm happy to see that you enjoyed your stay and plan on returning. You are absolutely correct that the location of the hotel is perfect as it is walking distance to downtown and a quick drive to some of the best local wineries. It's great that you were able to join us for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Best Western Colonel Butler Inn offers an atmosphere of comfort and friendly service with affordable rates for visiting Niagara on the Lake. Accommodations are tastefully appointed, spacious and are well suited for couples, families, and groups. Rates always included our enhanced continental breakfast, parking, and wireless internet access. Plus, the hotel offers a convenient location for visting the town's numerous wineries, outstanding restaurants, wonderful shopping, and the renowned Shaw Festival theatre. ... more   less 

Additional Information about BEST WESTERN Colonel Butler Inn

Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Region: Canada > Ontario > Niagara-on-the-Lake
Price Range: RM408 - RM1,074 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Colonel Butler Inn 3*
Number of rooms: 26
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Hotels.com, Orbitz, Priceline, Travelocity, Booking.com, Best Western, TripOnline SA, getaroom.com, HotelQuickly and Evoline ltd so you can book your BEST WESTERN Colonel Butler Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western
Hotel Style:
#5 Romantic Hotel in Niagara-on-the-Lake
#7 Family Hotel in Niagara-on-the-Lake
#8 Business Hotel in Niagara-on-the-Lake
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Colonel Butler Inn staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upstairs rooms seem to be quieter.”
Peter_HMyrtleBeach, 26 Feb 2017 | Read review
“We had a top floor room at the back which was good and quiet - all the rooms looked OK to be honest.”
Simon33333, 26 Feb 2017 | Read review
“Needs updating Definitely not a 3 star”
bferrar0, 5 Jan 2017 | Read review
“Bottom floor is better for those with walking, climbing issues.”
mcat0, 4 Jan 2017 | Read review
“If you have a lot of stuff, ask for a main floor room.”
S533CHlindam, 13 Nov 2016 | Read review
5 of 5