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Hilton Garden Inn Niagara-on-the-Lake

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Hilton Garden Inn Niagara-on-the-Lake
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1,155 Reviews from our TripAdvisor Community

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Showing 1,126: English reviews
Reviewed 6 days ago NEW

I really enjoyed my stay. Staff were friendly and Hotel was well maintained. My only concern was people kept coming into the swimming pool and hot tub area with wine glasses and beer cans. It would be nice if the strong warning sign was placed on the entrance. I was with my kids and wondered what would happen if they...

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Helpful?
Thank 80uncleted .
Reviewed 1 week ago

We were in the area doing wine tours and this hotel is handy for that . And convenient for shopping at the outlet. The staff were friendly and very apologetic when we mentioned the disturbance coming from the room next door.

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Helpful?
Thank Lorraine B
Toronto
Reviewed 1 week ago

Another Black Friday shopping trip, another great stay at the Hilton Garden Inn at the Niagara Outlets. A quick trip from home for some Christmas shopping, and close enough to the border to zip over for an hour or two of Black Friday Insanity. Front desk staff is superb, staff in the halls greet you with great smiles, the hot...

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Helpful?
Thank TOcjr
Peninsula, Ohio
Reviewed 2 weeks ago

For anyone considering doing wine tours in the Niagara-on-the-Lake region or Bench, this hotel is a great option. Rates booked in advance are very competitive. The rooms are clean and well appointed (currently being updated, too). The on-site breakfast is really a deal. We've stayed here multiple times and will be back.

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Helpful?
Thank noxidjd
Oshawa, Canada
Reviewed 3 weeks ago via mobile

Had a wonderful experience here. We actually Stayed in August 2015 not December but it wouldn't let me choose that. It was raining really bad when I left the outlet mall and my wiper broke off while driving. I couldn't see at all. I pulled over until it slowed enough that I could see to get back to the hotel....

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Helpful?
Thank Terry J
Great Falls, Virginia
Reviewed 3 weeks ago

Our stay Oct 11-15, was made very enjoyable by all of the staff with whom we interacted. I must single out Margaret, who did a very nice job on our rooms, and has a charming personalty. There are lovely landscaped gardens, with an outdoor seating area. Pool and gym looked good, we did not use them. All areas of the...

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Helpful?
Thank Mary1919
Leea S, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Dear Mary1919, Thank you for the great review. We are so happy you and your family enjoyed their stay with us! We look forward to welcoming you back again soon! If you need anything in the future please don't hesitate to reach out to me directly. With Warm Regards, Leea Sawyer leea.sawyer@Hilton.com

Port Despair
Reviewed 3 weeks ago

A nice hotel, but a long way from the beautiful Historic District of Niagara-on-the-Lake. This was my mistake as I failed to read the description carefully enough. It is, however, a very nice place that is close to the busy QEW highway.

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Thank L3825JHbrianh
Orillia, Canada
Reviewed 3 weeks ago

Time out with Mom and the girls. Sight seeing in Niagara. Fun times. Hotel was great send off spot and nice place to return to and end of day. Loved the pool and hot tub. Very nice and welcoming staff.

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1Thank D836POcolleenm
Toronto, Canada
Reviewed 4 weeks ago

Everything is perfect with this hotel, except the fact that they don't offer any French-speaking channel ! Not even the standard one Radio Canada. We are still in Canada no ? I was however expecting to have a complimentary breakfast, but we have to pay for the breakfast.

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Helpful?
Thank Francois V
Heather H, General Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Thank you for taking the time to share your feedback on your recent stay at our hotel. We are so glad that you enjoyed your stay and look forward to your return. We do carry French speaking TV channels - 1 news channel and CBC, sorry that you didn't locate that on your during your stay. At Hilton Garden Inn...

Toronto, Canada
Reviewed 4 weeks ago

We stayed in room 307 for 2 nights and enjoyed our stay. The room was accessible with a king bed, comfy chair, coffeemaker, microwave and mini fridge. Comfortable bed and pillows but the duvet, a Hilton staple, is made of a fabric that keeps sliding off the bed. The friendly, helpful front desk staff willingly kept ice packs in their...

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Helpful?
Thank SengaMilne

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
The five storey hotel nestled in park like sating and less than 15 minutes either from Niagara Falls or Niagara-on-the-Lake features 118 spacious guestroom: 43 King rooms, 63 Queen rooms with two QQ beds, 11 Deluxe Jacuzzi Suites, which includes plenty of amenities such as: The Sweet Dreams Bed Experience, Luxurious linens and duvets and the remarkable Garden Sleep System adjustable bed, fridge, microwave and coffeemaker, 37” LCD High Definition Digital flat screen TV with on-demand movies and video games, complimentary wired & wireless high-speed Internet access, Ergonomic Herman Miller Mirra Chair, Secure PrinterON remote printing, two dual line telephone and MP3clock radio and iron/ironing board. Complimentary 24 hours Business Centre, Complimentary “to go” morning Coffee or Tea. We also offer a 24 hour Pavilion Pantry for snacks and microwavable meals, coin laundry service and complimentary parking and Electric vehicle charging station FREE of charge to our guest.Recreation Facility: Fitness centre with the latest in equipment by PRECOR, indoor heated pool and invigorated whirlpool and outdoor patio. For your dining pleasure The Great North American Grill – Restaurant, which offer Mediterranean & American cuisine and featuring made to order eggs and other delicious items, a hearty lunch and dinner specialties daily prepared by our talented Chef. Prime Rib Special every Friday & Saturday night. We can accommodate in our Garden View Ballroom conferences, dinner parties or weddings up to 220 persons with outdoor Gazebo for Wedding Ceremonies.Welcome to the HILTON GARDEN INN, Niagara-on-the-Lake and great Canadian Wine Region, Art Galleries, Golf & Journey back in time-relive the War of 1812 , “the Prettiest Town in Canada” please come and Witness History. ... more   less 

Additional Information about Hilton Garden Inn Niagara-on-the-Lake

Address: 500 York Road, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Region: Canada > Ontario > Niagara-on-the-Lake
Price Range: RM382 - RM845 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Niagara-on-the-Lake 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn Niagara-On-The-Lake Hotel Niagara-On-The-Lake
Hilton Niagara-On-The-Lake
Niagara-On-The-Lake Hilton
Hotel Style:
#5 Business Hotel in Niagara-on-the-Lake
#9 Family Hotel in Niagara-on-the-Lake
#11 Romantic Hotel in Niagara-on-the-Lake
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Niagara-on-the-Lake staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Niagara-on-the-Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do electronic check in before the visit”
 of 5 bubbles 80uncleted, 30 Nov 2016 | Read review
“Generally quiet. I always prefer to be on higher floors, away from traffic streets/roads”
 of 5 bubbles Mary1919, 14 Nov 2016 | Read review
“Rooms facing the back are quieter”
 of 5 bubbles SueChef20, 24 Oct 2016 | Read review
“Watch out for the odd numbered rooms that overlook the air conditioners”
 of 5 bubbles PatsyCanuck, 15 Oct 2016 | Read review
“Chose a room at the back of the hotel which is away from highway and overlooking the woods”
 of 5 bubbles MrCliff, 6 Oct 2016 | Read review
5 of 5
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