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Holiday Inn Express & Suites Ottawa West - Nepean

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#34 of 66 Hotels in Ottawa
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Holiday Inn Express & Suites Ottawa West - Nepean
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231 Reviews from our TripAdvisor Community

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Showing 220: English reviews
Windsor, Canada
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago

always nice to stay here. Clean friendly staff, good breakfast. not right in city center. This time it was sold out so had to get a room from priceline. did not realize it was in U.S dollars. ouch. book early as this place seems to fill up. if there is a hockey game Senators it fills up.

Helpful?
Thank Gerard D
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Gerard D., Thank you kindly for your feedback! It is always great to see familiar faces of our loyal guests. There are indeed many booking channels available. If you are a member of the IHG Rewards Club Program, I suggest to check the Your Rate by IHG Rewards Club weblink, which is the Lowest Price Promise for our valued... More 

Markham, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 October 2016

My family was staying at his hotel for a soccer tournament. There were about 15 families of us. None of us had any of complain. It is not a luxury hotel, but the room was clean and beds were comfortable. Breakfast is ok but enough choices for a normal person. Easy access to highway 417 and 416. Outlet mall only... More 

Helpful?
Thank Raymond K
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Raymond K., Thank you kindly for sharing your feedback with us! It was a pleasure hosting your team and I am glad hotel staff were able to address all of your requests. I am pleased to know your return stay has been booked already as it is always a pleasure to see familiar faces coming back :). Happy Upcoming... More 

Toronto, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 October 2016 via mobile

Awesome stay. Came to Ottawa for a couple of days getaway after Montreal and chose this hotel as we had friends in Nepean we wanted to visit. This is a fairly new hotel and it actually smells clean and fresh when you come in. Beds were really comfortable, staff extremely friendly and a full breakfast with everything you could want... More 

Helpful?
Thank brian g
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear brian g, Thank you kindly for such a warm feedback! I am glad you were pleased with the look and the feel of the hotel, i.e. it being new, clean and fresh! Thank you for recommending our property to other travelers to Ottawa's West End. Looking forward to your return stay and Happy upcoming Thanksgiving! Alyona Nasibyans Operations Manager More 

Huntsville, Canada
Level Contributor
56 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 September 2016 via mobile

Wasn't sure about holiday inn express. I was quite pleased room was spotless and quiet. Pool was good and gym was well equipped. Free breakfast was a good bonus and it was hot. I used Expedia and there was no hassle. I will stay there again the staff was awesome. Next time will be longer because one day is not... More 

Helpful?
Thank thebeamingbumpkin
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear thebeamingbumpkin, Thank you kindly for taking a minute to share your feedback regarding your most recent stay with us! I am glad to learn you were pleased with the facility itself as well as services offered by our team. Hope there will be many more occasions for you to stay with us more and explore Ottawa :) Alyona Nasibyans... More 

Arnprior, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 September 2016

For the price I expected more from a hotel. We showed up at 2:50pm ( I know check in is not until 3:00pm), they were still cleaning the room. They did finish rather quickly, but, we went up the smell of cleaner was so overwhelming that we felt sick. Upon check in, and check out, very little talk from staff,... More 

Helpful?
Thank Dex T
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Dex T, Thank you kindly for your candid feedback. Please rest assured that your comments regarding check-in experience have been shared with the concerned management team. We apologize for the experience and will take it as a learning opportunity to improve our services in the future. If you would like to discuss the matter any further, please contact myself... More 

Las Vegas, Nevada
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 September 2016

We were in Ottawa for the BMX Provincial finals and booked two King Suites at the Holiday Inn Express because it was close to the track. The hotel is well maintained and staff are friendly. This was a very comfortable stay for us. Pets are welcome with a reasonable deposit. We will definitely stay at this location when in Ottawa... More 

Helpful?
Thank ladytryon
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear ladytryon, Thank you kindly for such a warm feedback! It was a pleasure hosting your team and I am glad to know it was an enjoyable stay for you. Looking forward to see you back for a future tournament or a leisure travel!! Sincerely, Alyona Nasibyans Operations Manager More 

Pleasantville, New York
2 reviews
Reviewed 23 August 2016 via mobile

The housekeeper on our floor, Gemma, was top rate. Genuinely interested in having a quick personal conversation and high level of attention to detail with the room. You could tell that she loved her job. Also enjoyed the plentiful hot breakfast. Would recommend this hotel.

Helpful?
Thank ChelsJenn
Kingston, Ontario, Canada
Level Contributor
178 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 21 August 2016

Got a bit of a cut on the room on a travel site...otherwise would have been out of my reach financially. Desk staff were friendly and helpful. Room was very clean, spacious, beds really comfortable, 4 pillows each. Was disappointed that the morning hot buffet closed at 10am...didn't hear that somehow and showed up at 10:15 and were turned away.

Helpful?
Thank Debra M
Ottawa, Canada
2 reviews
Reviewed 18 August 2016

I was looking for a place to stay overnight before heading into Ottawa. I booked this place over the phone, informed customer service of a pet, got quoted a price and verified the information. By the time I got there, pieces of information was not available for them such as the pet and the front desk told me that they... More 

Helpful?
Thank A A
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear A A, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so that I can discuss these issues personally. Looking forward to hearing back from you soon. Sincerely, Alyona... More 

2 reviews
Reviewed 15 August 2016 via mobile

I stayed here on a cross country trek on the night of Aug 7th, 2016. We booked the room while sitting in a Subway in Sudbury, Ont through the Priceline option offered via TripAdvisor. I prepaid for the room at that time, and ended up being charged a second time for the same room.

Helpful?
Thank Beyourself4
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Beyourself4, Thank you for taking a moment to provide your feedback regarding your most recent stay at our hotel. I understand your concerns regarding booking via Priceline and will be happy to look into your reservation payment further. Please email us with a contact phone number I can reach you at and I will be happy to call on... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Our rates include FREE ‘Smart Start Breakfast Bar’ including hot & cold items, served in the great room off the lobby. Included in the rate is FREE wireless internet access throughout the hotel, as well as ample FREE parking. Our well-appointed guest rooms are spacious and luxurious, featuring beds with the ‘SimplySmart® Bedding Collection*, 37” LCD Flat Screen TVs, coffee machines, and our beautiful SimplySmart® guest bathrooms*. The HOLIDAY INN EXPRESS & SUITES – OTTAWA WEST NEPEAN also offers:- Indoor Heated Salt Water Pool and Whirlpool - State-of-the-art Fitness Facility- Business Centre with Free Internet Access- Meeting and Conference Rooms to accommodate up to 100 people.- Great Room available 24 Hours a day, offering Coffee & Tea. ... more   less 

Additional Information about Holiday Inn Express & Suites Ottawa West - Nepean

Address: 2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
Region: Canada > Ontario > Ottawa
Price Range: RM569 - RM787 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Ottawa West - Nepean 2.5*
Number of rooms: 115
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, IHG, Priceline and Travelocity so you can book your Holiday Inn Express & Suites Ottawa West - Nepean reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Nepean
Hotel Style:
#11 Family Hotel in Ottawa
#13 Romantic Hotel in Ottawa
#17 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Ottawa West - Nepean staff and other travellers.
1 question
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3 months ago

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Questions? Get answers from Holiday Inn Express & Suites Ottawa West - Nepean staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Leave a note if you want bed sheets changed”
 of 5 bubbles 415samb, 13 Aug 2016 | Read review
“go for the king bed its great”
 of 5 bubbles JodiJ746, 14 May 2016 | Read review
“Extended suites come with a fridge and microwave - regular rooms do not - so if you need those items consider and extended suite”
 of 5 bubbles KathyA636, 31 Mar 2016 | Read review
“King size beds are incredibly comfortable. Love the pillows!”
 of 5 bubbles Z240LJandyh, 23 Mar 2016 | Read review
“During reservation, don't agree to be transferred to the attendant that sells vacations!”
 of 5 bubbles frankzappa-rip, 16 Feb 2016 | Read review
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