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The check in process was quick and easy. The employee checking us in was very friendly and efficient. I believe her name was Amanda. Kudos!
When we got to the room it was clean and very spacious. Definitely more spacious than most of the HI...More
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded 1 week ago
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Ottawa-West Nepean.
I would like to start by apologizing to you for the unacceptable attitude you faced during check-out. We strive...More
This hotel on Robertson Road in the West end is a great place to stay and value for your money. As I had stayed here several years ago, I was happy to return.
Check in was fast; efficient with a friendly, knowledgeable desk clerk. The...More
1 Thank Atlantic96
Response from Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded 27 July 2017
This was so absolutely nice to read! Thank you very much for sharing a detailed review on your experience with us.
We look forward to welcoming you back soon.
I should have requested a room that was not inter connected. This is a lesson I seem to never learn. Late at night, when just drifting off to sleep, the guy in the adjoining room comes back and makes a phone call to de brief...More
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded 24 October 2017
Hello Escape the Norm,
thank you very much for your review & we sincerely apologize that your sleep was interrupted by another guest. We are very glad to hear that otherwise you enjoyed the hotel, the complimentary breakfast, great staff & free parking. Please note...More
Really........... I could not believe it. Had I known I would have walked out to the front desk and made my own and saved myself $2.25. Never have I ever had to pay separately for coffee or juice at a breakfast buffet.
All staff were...More
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded 22 October 2017
our hotel doesn't charge for coffee or juice nor do we have a park beside the hotel.
I think you may have mistook our hotel for another property.
I do believe all the good reviews and so should you. However, if they try and stick you in room 211 run the other way. From the carpet that badly needs to be cleaned/replaced to the 'tomato soup' stain on the chair in the front...More
Response from Diana P, General Manager at Holiday Inn Express & Suites Ottawa West - NepeanResponded 12 October 2017
I sincerely apologize for the poor condition of room # 211, this is not up to our usual standards. Thank you for taking the time to speak with me and as discussed we will look into these issues and take action to have...More
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Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$124 - US$205 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#11 Family Hotel in Ottawa
#13 Romantic Hotel in Ottawa
#17 Business Hotel in Ottawa
Non-Smoking Rooms ,
Number of rooms
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The hotel is not within walking distance to downtown, however if you walk 6 minutes to the Scotiabank on Robertson Road and take the # 97 bus downtown to Mackenzie King 1A, it is then an 11 minute walk to the Rideau Centre... More
The hotel is not within walking distance to downtown, however if you walk 6 minutes to the Scotiabank on Robertson Road and take the # 97 bus downtown to Mackenzie King 1A, it is then an 11 minute walk to the Rideau Centre which is the main shopping centre in downtown Ottawa and a 5 minute walk to Parliament Hill, the National Gallery and the historic Byward Market.