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Holiday Inn Express & Suites Ottawa West - Nepean

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#37 of 67 Hotels in Ottawa
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Holiday Inn Express & Suites Ottawa West - Nepean
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241 Reviews from our TripAdvisor Community

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Showing 229: English reviews
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New Brunswick, Canada
Reviewed 1 week ago NEW

We stayed at the hotel over the Easter long weekend. Our room was quiet, the breakfast was very good and the service was good. The hotel is on a narrow deep piece of land. The majority of the parking is behind the hotel. There are two disabled parking spaces which are well situated and there is some other general parking...

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Helpful?
Thank Kathy A
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi Kathy, Thanks so much for taking the time to share this detailed review of your recent experience. We appreciate your feedback with reference to the accessible aprking spots and do plan on reviewing this at property level to make the necessary changes. Sincerely, Jenna MacLeod General Manager

Reviewed 1 week ago via mobile

we called the hotel from their direct line we specifically asked if they had a pool, they said yes and they also had a hot tub. We went ahead and made the reservation upon arrival my father went to go check in and to his surprise the pool and hot tub were closed for renovations the receptionist ( David and...

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Helpful?
Thank Marlee I
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi Marlee, I am so sorry to hear of this. Please accept my most sincere apologies for our mistake. There is no excuse. We contacted all guests that had an existing reservation and created notices for incoming reservations. Somehow, you were missed. Please do feel free to connect with me directly should you wish to speak of this further. I...

Reviewed 20 March 2017 via mobile

Enjoyed a great stay. Friendly and helpful staff who ensured all of our needs were met. Our entire synchro club stayed here and the staff took great care of us. Close to Nepean Sportsplex, grocery store right next door and plenty of restaurants within walking distance (sit down and fats food) We will definitely stay here again!

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Helpful?
Thank Meredith P
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi Meredith P, Thank you kindly for sharing your comments on your experience at our hotel. I am so pleased to hear that you and the team enjoyed your stay. We look forward to the next time you are in town! Warmly, Jenna MacLeod General Manager

Reviewed 18 February 2017

I've stayed here before and found it very clean, professional and welcoming. The service is top-notch. The room is clean, functional, and suitable for a business stay. There is some room for improvement. The bed covers were extremely statically charged such that if I changed positions in the middle of the night, you could see sparks in the pillows and...

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Helpful?
Thank Scott M
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Scott M, Thank you very much for sharing your comments on your experience with us. We love hearing from our guests - especially when they share suggestions on how we can do better next time. We look forward to welcoming you back soon! Kindly, Jenna MacLeod General Manager

toronto
Reviewed 9 February 2017

Great hotel, very clean, but most of all have superb customer service. Amanda and Lana really went out of their way to make our visit memorable; I truly hope their hard work is recognized within the company. They both were super helpful and friendly. We will definitely be back.

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Helpful?
Thank julia016
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Julia016, Thanks for the warm comments on your experience with us! Yes, both Lana and Amanda are simply awesome - they always go out of their way to make sure our guests will always want to come back. We are lucky to have them on our team. We look forward to seeing you on your next stay! Best, Jenna...

Rennes, France
Reviewed 9 February 2017 via mobile

This hotel is very good! The staff is nice and very helpful, the rooms are modern, clean and comfortable.. The bathroom is clean too and the shower works perfectly! ;) There's a pool and a gym but very small.. The problem could be the location, it is quite far from the touristic places so a car is needed.. And next...

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Helpful?
Thank Guim P
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Guim P, Thank you for sharing your feedback. We always love hearing from our guests! Sounds like you had a great experience with us. We look forward to your next visit! Kindly, Jenna MacLeod General Manager

Reviewed 6 February 2017 via mobile

First time at this location. It was excellent. No complaints. Nice new building. Nothing looks run down as some hotels do. Great staff. Great location, very close to all amenities'. I will definitely come back to this location.

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Helpful?
Thank Hamilton_eric
Jenna M, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Hamilton_eric, Thank you so very much for sharing your feedback! I am so pleased to hear that we made a great first impression on you. We look forward to welcoming you back soon. Kindly, Jenna MacLeod General Manager

Montreal
Reviewed 17 January 2017

Let me start with that: This is the first time I went to an hotel in North America whitch has no Bible in room, good job Holiday Inn! I am really PLEASED with that! It was a perfect location for my business meetings but keep in mind that this is far from downtown. Not the ideal place for your visits...

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Helpful?
Thank Dudeneverstop
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Dudeneverstop, Thank you very much for such a detailed review and all the positive remarks about our hotel experience! I am very glad to know you enjoyed the Express Start Breakfast and amenities offered in your guest room. I am especially pleased to read about excellent service rendered by hotel team. Your comments regarding general light switch have been...

Toronto, Canada
Reviewed 12 January 2017

We stayed for a hockey tournament. The staff was very friendly and accommodating. We did have a rattling noise in our bathroom fan the entire stay however they were willing to give us a discount. Breakfast was included which is always nice. There is a grocery store next door which is very handy.

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Helpful?
Thank Barbara Aviva W
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Barbara Aviva W., Thank you very much for your feedback! I am glad your family and the team enjoyed their time while staying with us. Glad to hear you enjoyed our Express Start breakfast and that hotel staff was accommodating. We hope to have you back for your next year's tournament!! Sincerely, Alyona Nasibyans Operations Manager

Windsor, Canada
Reviewed 6 November 2016

always nice to stay here. Clean friendly staff, good breakfast. not right in city center. This time it was sold out so had to get a room from priceline. did not realize it was in U.S dollars. ouch. book early as this place seems to fill up. if there is a hockey game Senators it fills up.

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Helpful?
Thank Gerard D
HIEOttawawest, Operations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Gerard D., Thank you kindly for your feedback! It is always great to see familiar faces of our loyal guests. There are indeed many booking channels available. If you are a member of the IHG Rewards Club Program, I suggest to check the Your Rate by IHG Rewards Club weblink, which is the Lowest Price Promise for our valued...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Our rates include FREE ‘Smart Start Breakfast Bar’ including hot & cold items, served in the great room off the lobby. Included in the rate is FREE wireless internet access throughout the hotel, as well as ample FREE parking. Our well-appointed guest rooms are spacious and luxurious, featuring beds with the ‘SimplySmart® Bedding Collection*, 37” LCD Flat Screen TVs, coffee machines, and our beautiful SimplySmart® guest bathrooms*. The HOLIDAY INN EXPRESS & SUITES – OTTAWA WEST NEPEAN also offers:- Indoor Heated Salt Water Pool and Whirlpool - State-of-the-art Fitness Facility- Business Centre with Free Internet Access- Meeting and Conference Rooms to accommodate up to 100 people.- Great Room available 24 Hours a day, offering Coffee & Tea. ... more   less 

Additional Information about Holiday Inn Express & Suites Ottawa West - Nepean

Address: 2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
Region: Canada > Ontario > Ottawa
Price Range: RM537 - RM709 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Ottawa West - Nepean 2.5*
Number of rooms: 115
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Also Known As:
Holiday Inn Express Hotel And Suites Nepean
Hotel Style:
#11 Family Hotel in Ottawa
#13 Romantic Hotel in Ottawa
#17 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Ottawa West - Nepean staff and other travellers.
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8 months ago

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Questions? Get answers from Holiday Inn Express & Suites Ottawa West - Nepean staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Leave a note if you want bed sheets changed”
415samb, 13 Aug 2016 | Read review
“go for the king bed its great”
JodiJ746, 14 May 2016 | Read review
“Extended suites come with a fridge and microwave - regular rooms do not - so if you need those items consider and extended suite”
KathyA636, 31 Mar 2016 | Read review
“King size beds are incredibly comfortable. Love the pillows!”
Z240LJandyh, 23 Mar 2016 | Read review
“During reservation, don't agree to be transferred to the attendant that sells vacations!”
frankzappa-rip, 16 Feb 2016 | Read review
5 of 5