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Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel

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2055 Robertson Rd, Ottawa, Ontario K2H 5Y9 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (55)
Room & Suite (40)
Pool & Beach (2)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#33 of 81 hotels in Ottawa
Location
Cleanliness
Service
Value
Our rates include FREE ‘Smart Start Breakfast Bar’ including hot & cold items, served in the great room off the lobby. Included in the rate is FREE wireless internet access throughout the hotel, as well as ample FREE parking. Our well-appointed guest rooms are spacious and luxurious, featuring beds with the ‘SimplySmart® Bedding Collection*, 37” LCD Flat Screen TVs, coffee machines, and our beautiful SimplySmart® guest bathrooms*. The HOLIDAY INN EXPRESS & SUITES – OTTAWA WEST NEPEAN also offers:- Indoor Heated Pool - State-of-the-art Fitness Facility- Business Centre with Free Internet Access- Meeting and Conference Rooms to accommodate up to 100 people.- Great Room available 24 Hours a day, offering Coffee & Tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Meeting rooms
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, French
318Reviews3Q+A52Room tips
Traveller rating
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Popular mentions
suyin94086 wrote a review Jul 2021
Toronto, Canada8 contributions1 helpful vote
We stayed during the pandemic and were very pleased with the safety protocols of the hotel. We like that the hotel is very environmentally friendly. The beds were very comfy and the room was HUGE. The room had a spacious bathroom. We will be back!
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Date of stay: May 2021
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Kevin D wrote a review Jun 2021
1 contribution
Can’t say enough about this hotel or it’s staff. This was our third stay due to proximity to family. We were well treated by the friendly and cooperative staff from check-in through check-out on all three occasions. With all of the precautions in place due to COVID-19 they still managed to make our time pleasant and enjoyable.
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Date of stay: June 2021Trip type: Travelled with family
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Allan S wrote a review Mar 2021
Toronto, Canada22 contributions21 helpful votes
Location of this hotel is in the homelessness center. I suggest do not go out by yourself anytime. Staffs are careless even I am a spire elite, so don't respect staffs will help you. There is elite member lane, but staffs doesn't care. I waited 40 minutes to get my key. Breakfast offered by self pick up, but not always available during pick up time, staffs doesn't care about that. No one answered the call at most of time, doesn't matter in the day or evening. There are two elevators, but they blocked one for saving cost. The elevator always full, so I have to use step to get up and down. On my check out, I had to carry my luggages using the step as same as other guests. All the guests complained about that, but no one cares.
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Date of stay: October 2020Trip type: Travelled solo
2 Helpful votes
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Response from Marian Habib, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel
Responded 5 Mar 2021
Thank you G12000 for your review. I am really sorry for your experience, the more I investigate, the more I believe you have the wrong hotel. We are located in the west end of Ottawa in Bells Corners where there aren't many shelters at close proximity. We have not had any issues with guests being out by themselves at any time of day and/or night. Due to the pandemic, to maintain proper social distancing, it is a little difficult to be able to have a free designated area just for Elite members without jeopardizing our guests and colleagues safety. We take our guests needs very seriously and to heart, our breakfast is offered 6am to 9:30am Mon to Fri and 7am to 10am Sat & Sun, during those allocated times, we are more than happy, available and dedicated to providing our guests with what they need to have a great start to their mornings with a healthy Grab & Go breakfast. We have gone beyond with some of our guests where they would have to check-out earlier than the allocated breakfast times, or go to work, and we have handed out their bags the night before to take advantage of the breakfast. Our elevators have not been out of order in the last 3 months. In fact, we are not permitted by safety standards in case of an emergency, to shut down an elevator. Whether an elevator is running or 'blocked' off, there is no cost savings associated. Kindly visit other social media outlets to read more of our exceptional customer service reviews. Yours,
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Coqers wrote a review Mar 2020
Toronto, Canada20 contributions10 helpful votes
I stayed at the HIE fo 3 nights it is a really nice hotel and very friendly staff. The breakfast was great I wish they had take out bags for people in a rush. One thing about the room is the toiletries are only enough for 1 person I wish the housekeepers should see how many people are staying at the room at put amenities appropriately. Overall great stay!!!!
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Date of stay: January 2020Trip type: Travelled with family
1 Helpful vote
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AACC2 wrote a review Feb 2020
Shrewsbury, Massachusetts4 contributions5 helpful votes
The room was fine and everything was new. The hotel was clean. The breakfast was pretty standard for Holiday Inn Expresses. The staff was friendly. I would definitely stay here again if visiting Ottawa.
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Date of stay: February 2020
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1 Helpful vote
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Response from DianaP4508, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel
Responded 21 Feb 2020
Thank you very much AACC2 for your terrific review of our hotel. We appreciate your wonderful comments & will share them with our team. We look forward to hosting you again the next time you're in Ottawa. Thanks again,
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PRICE RANGE
US$113 - US$172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites nepean
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
115
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Frequently Asked Questions about Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel?
Nearby attractions include Capital Wholesale Diamonds (0.7 km) and The Spa Ottawa (0.2 km).
What are some of the property amenities at Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel?
Conveniently located restaurants include The Brew Table Restaurant Bar, Duna European Bistro, and Thai Flame Restaurant.
Are there opportunities to exercise at Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Holiday Inn Express & Suites Ottawa West - Nepean, an IHG hotel?
Many travellers enjoy visiting Parliament Hill and Buildings (15.1 km), Watson's Mill (15.7 km), and Global Centre for Pluralism (15.7 km).