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BEST WESTERN PLUS Ottawa City Centre

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#32 of 66 Hotels in Ottawa
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS Ottawa City Centre
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469 Reviews from our TripAdvisor Community

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Showing 441: English reviews
Brampton, Canada
Reviewed 4 days ago NEWvia mobile

As always had a great stay. Stayed at the hotel after the holidays and once again they were able to deliver a wow factor with a new co concierge service called Kipsu. Was able to communicate with the reception by text messaging and always got a respond back quickly . I wonder what they will think if next. Keep them...

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Helpful?
Thank DRUMMERMATRIX
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Welcome back Drummermatrix! Thank you for the great comments regarding your recent stay at the Best Western Plus Ottawa City Centre. We are so pleased to hear you were wowed by our text messaging that we started just last month. It is great to text with guests in a professional and friendly manner. We have been asked about local attractions,...

Reviewed 1 week ago via mobile

What clean rooms! I was so pleasantly surprised that there was no carpet in the rooms! Check in was quick and easy, and the front desk staff were very friendly. I was worried about noise as we were on the first floor just up the hall from the front lobby but I wasn't woken up once. There were no odours...

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Helpful?
1Thank Dragonforge
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Thank you for the great review Dragonforge. I also enjoy the new floors. The soap products are all natural and very pleasant indeed. We look forward to continuing to grow and hopefully hosting you again in the near future. Best regards, Darren

Mississauga
Reviewed 1 week ago via mobile

We had enough point from our point collection and the points were just enough for this hotel and was closer to where we wanted go. Check in was quick and simple. The people behind the desk were cheerful. The elevator was tiny to go to the second floor. The room a. It small but clean. The TV was big and...

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Helpful?
Thank PatelSR
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello PatelSR. Thank you for the comments regarding your recent stay at the BW Plus Ottawa City Centre. We really appreciate you using your points to stay with us. We are in the process of reviewing and selecting new beds and pillows for an upcoming upgrade and your review will help us move that along. Best regards. Darren

Montreal, Canada
Reviewed 2 weeks ago

Stayed at the Best Western Plus in Ottawa over the Christmas Holidays. We had a 2 night stay and were quite pleased with the hotel. The rooms were very clean - the beds were extremely comfortable and the staff were very pleasant.

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Helpful?
1Thank drountree
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Thank you drountree. It is great to receive such a positive review. Please let us know what we can do to capture a 5 from you and every one of our guests every time that you stay with us. That is always our goal. We hope to see you again soon in Ottawa. Best regards, Darren

Gravenhurst, Canada
Reviewed 2 weeks ago

This best western hotel was perfect for us as it was only a few blocks from the hospital. I liked the fact that the floors were all laminate and therefore probably cleaner. The bed was very comfortable and the linens were nice. The bathroom was clean with lovely towels. We did have a problem with the heat in our room...

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Helpful?
1Thank Pam M
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello Pam M. Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. I am sorry that your heater was not working upon your arrival and we moved you to another room. It is certainly our goal to ensure all of our guestrooms are in perfect working order. We hope that...

Thornhill, Canada
Reviewed 2 weeks ago

I had a meeting in Ottawa and booked this hotel. I was very pleased with my stay and would return there on subsequent trips. Conveniently located especially if you have a car as did I. If you don't have a car you can take a 15 minute bus ride to the heart of Ottawa. Lobby was clean as was rest...

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Helpful?
1Thank LLUBIN
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello LLUBIN, We are so delighted you were pleased with your stay. We look forward to hosting you again. Best regards, Darren

Toronto, Canada
Reviewed 2 weeks ago via mobile

Pros: Close to everything by car or easy walk. Friendly and helpful staff. Great breakfast included. Enjoyed the stay and will repeat. Cons; Our suite was very clean but is showing some need for refreshing from use.

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Helpful?
1Thank GMR42
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello GMR42. Thank you for your review. We strive to make all of our guests enjoy a great experience with us. Let us know what refreshing you would like to see on your next visit. With best regards, Darren

Eastern Ontario
Reviewed 3 weeks ago via mobile

I've stayed at this Best Western several times over the last few years and have found the staff courteous and helpful. A special thank you goes to Sherry, who was kind enough to lend me her iPhone (and its flashlight app) at 11 p.m. so I could search my car for *my* iPhone, which gave me several scary "where's my...

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Helpful?
1Thank Muffet37
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello Muffet37, Thank you for the kind review and it is always great when a guest recalls our team members personally. I apologize that you were cool during the stay and I know we would want all of our rooms to be comfortable and warm as required. We hope to see you again soon. With warmest regards, Darren

Toronto, Canada
Reviewed 3 weeks ago

A nice property, friendly staff, the room is clean, comfortable and well furnished. Great experience. Check in easy and friendly. Check out is express, allows you to pack and go. Fitness room is well equipped

Review collected in partnership with Best Western
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Helpful?
1Thank NeilC220
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello NeilC220. This review is well equipped!!! Thank you for the great comments and we hope to be hosting you again soon. With best regards, Darren

Fredericton, Canada
Reviewed 4 weeks ago

We were in Ottawa for a quick weekend trip. I booked this hotel as I was able to get a great rate for it. The room was lovely, the service impeccable and extremely helpful! We used the fitness room and were pleased to find it to be very well equipped! We would certainly go back there again! A free daily...

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Helpful?
1Thank KarenE3A
BWPOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello KarenE3A. Thank you for taking the time to review your recent stay at our Best Western Plus Ottawa City Centre. We greatly appreciate your feedback and the great comments about our service. I look forward to sharing this with the team. Your feedback regarding the slow service as well as the made to order paid for breakfast are most...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Our Ottawa accommodations are comfortable, tastefully-decorated and complete with just the kind of convenient in-room amenities we know our guests deserve. All of our rooms feature pillow top mattresses, free wireless internet and 48 inch flat-panel Smart TVs. Every room is also outfitted with easy to use climate control (heat and air-conditioning) and stocked with a fridge and microwave. In addition, you'll enjoy important, everyday items like an iron and hair dryer, an ergonomic workspace, and domestic comforts like a coffee/tea maker. Choose a room to suit your needs and budget and book with us today! ... more   less 

Additional Information about BEST WESTERN PLUS Ottawa City Centre

Address: 1274 Carling Ave, Ottawa, Ontario K1Z 7K8, Canada (Formerly BEST WESTERN PLUS Macies Hotel)
Region: Canada > Ontario > Ottawa
Price Range: RM425 - RM704 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Ottawa City Centre 3.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Best Western Ottawa
Ottawa Best Western
Hotel Style:
#18 Family Hotel in Ottawa
#24 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Ottawa City Centre staff and other travellers.
6 questions
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Questions? Get answers from BEST WESTERN PLUS Ottawa City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room on the ground floor and it was very quiet”
 of 5 bubbles drountree, 3 Jan 2017 | Read review
“All the rooms are good choices”
 of 5 bubbles LLUBIN, 29 Dec 2016 | Read review
“3rd floor room was great”
 of 5 bubbles KarenE3A, 19 Dec 2016 | Read review
“We stayed on the 4th floor, were very happy with our room.”
 of 5 bubbles OuizeeB, 13 Nov 2016 | Read review
“Ask for a refurbished room. Avoid main floor as the windows can open- unlike some hotels which have sealed windows.”
 of 5 bubbles moregr8trips, 15 Oct 2016 | Read review
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