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BEST WESTERN PLUS Ottawa City Centre

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#34 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersBronze level
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1 room 2 adults 0 children
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BEST WESTERN PLUS Ottawa City Centre
BEST WESTERN PLUS Ottawa City Centre
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500 Reviews from our TripAdvisor Community

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Showing 469: English reviews
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Sudbury
Reviewed 1 week ago

The rooms are very nice,the beds are comfortable.Free in room WiFy.The location of the hotel is very central. The hotel is clean and the staff were very pleasant and helpful.The resaurant is convenient and the food is good.

Review collected in partnership with Best Western
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Helpful?
Thank SudburyChloe12
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello SudburyChloe12. We really appreciate the positive review and comments regarding your recent stay at the Best Western Plus Ottawa City Centre. Thank you for choosing to stay with us. With best regards, Darren

San Francisco, California
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

If you're in Ottawa and looking for a reasonably-priced place to stay, be sure to check this one out because this place really gives you the best bang for the buck. It's conveniently located in the center of the city so you don't need to worry about walking around the city. The room is okay and gives you all of...

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Helpful?
Thank KevinWijaya
About Hotel's Favourite Review
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Good day KevinWijaya. Thank you for staying with us during your recent visit to Ottawa. I look forward to sharing your great review of your experience with our entire team. We hope to see you again soon. Best regards, Darren

Port Colborne, Canada
Reviewed 1 week ago

First the good parts... the room was fairly clean and I like the rooms without carpet. I had an excellent sleep. The fitness centre has more than just cardio, it also has a chest press and a couple of other machines and freeweights. The restaurant/bar has good food, hockey on the tvs, and a nice 8ft open pool table. Marvin...

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Helpful?
Thank John W
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello John W. I welcome the opportunity to discuss your experience with us at your earliest convenience. Please contact me directly at the hotel. I look forward to hearing from you. Sincerely, Darren

Harmony, Nova Scotia
Reviewed 1 week ago

The hotel has everything needed for a business traveler. Location is good. The rooms are very clean and spacious. There is a gym and a business center as well. Staff were very accommodating. Beds were comfy and cozy. Overall good experience.

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Helpful?
1Thank Arumugam T
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello Arumugam T. Thank you for your kind comments while reviewing your stay at our Best Western Plus Ottawa City Centre. We look forward to welcoming you back when you visit Ottawa again. Warmest regards, Darren

BROCKVILLE, Canada
Reviewed 1 week ago

over all the room was pretty clean, one the the staff was not very helpful...I wonder if she was in my place how would have handled it!!! The clogged drain was very disgusting the bath tub was caked with grime, slim and smelly dirt...

Review collected in partnership with Best Western
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Helpful?
Thank 594joyg
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello 594joyg. Thank you for sharing your experience with us regarding your recent stay at the BW Plus Ottawa City Centre. It is through feedback like yours that allow us to know there may be an issue as major in repair as plumbing in our building. We are sorry that you experienced a stay that was less than ideal. We...

Reviewed 2 weeks ago via mobile

We didn't interact with the same staff twice during our stay, and every one of them was helpful and pleasant. We didn't really have anything go seriously wrong so we don't have a frame of reference for their ability to put out fires, but I have no reason to believe they wouldn't be professional in those situations either. The beds...

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Helpful?
Thank Ryan M
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello Ryan M. Thank you for taking the time to write a great review with positive comments about your stay in Ottawa. I can't wait to share with our entire team. I hope that we nay see you again soon in Ottawa. Warmest regards, Darren

Niagara Falls, Canada
Reviewed 2 weeks ago

We stayed as a couple at this hotel for 3 nights over a weekend. Hotel was great, rooms were spacious and clean. I especially liked the new flooring, nice to not have carpet! There was no issues with noise and the TV's were great! Restaurant in the hotel has great breakfast for a reasonable price. Good location, perfectly situated for...

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Helpful?
Thank KLambTravels
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Good day KLamb Travels. Thank you for choosing to stay with us while visiting Ottawa. More and more of our guests are loving the no carpet Torlys Everwood floors and we appreciate your positive review. We hope to see you in Ottawa for more three day weekend trips. With best regards, Darren

Bowmanville, Canada
Reviewed 3 weeks ago

This is a good hotel for trades men not really suitable for business / sales folks. Room have no carpeting which is odd and lends to a cool room. Felt like I should keep my shoes on. Electric baseboards didn't help. Shower tiles need replacing. Overall room needs updating.

Review collected in partnership with Best Western
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Helpful?
Thank 923toddg
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello 923toddg. We are committed to providing a great stay for all of our guests, including the business/sales folks. The Torly's floor solution has replaced the carpets in all of our rooms and is disinfected daily, a great option that should put minds at ease when walking in a guestroom. The showers and look of the bathrooms will be on...

Brampton, Canada
Reviewed 3 weeks ago

Awesome.we prefer stay here in future.nice staff.wounderful experience.room service good.kids so happy they love the service in room provided by you. Keep it up great job .nice experience in oattwa with YOU

Review collected in partnership with Best Western
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Helpful?
Thank 219amandeepb
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Thank you for the great comments 219amandeepb. We really appreciate that you chose to stay with us. I look forward to hosting you again in the near future. Best regards. Darren

Toronto, Canada
Reviewed 3 weeks ago via mobile

Apparently recently renovated. Rooms were clean but nothing to write home about. No carpet. Walls were paper thin. I could hear the other guest breathing at night for Pete's sake! My room was also freezing- took several hours to warm up. I chose this hotel as the location suited my needs but would not stay here again. Staff were friendly...

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Helpful?
Thank Johanna M
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello Johanna. Thank you for taking the time to provide feedback about your recent stay. We apologize that you did not have a great stay with us. I will use your feedback to make certain that the correct temperatures are set in the guestrooms as we move into spring. Have a great day. Darren

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Our Ottawa accommodations are comfortable, tastefully-decorated and complete with just the kind of convenient in-room amenities we know our guests deserve. All of our rooms feature pillow top mattresses, free wireless internet and 48 inch flat-panel Smart TVs. Every room is also outfitted with easy to use climate control (heat and air-conditioning) and stocked with a fridge and microwave. In addition, you'll enjoy important, everyday items like an iron and hair dryer, an ergonomic workspace, and domestic comforts like a coffee/tea maker. Choose a room to suit your needs and budget and book with us today! ... more   less 

Additional Information about BEST WESTERN PLUS Ottawa City Centre

Address: 1274 Carling Ave, Ottawa, Ontario K1Z 7K8, Canada (Formerly BEST WESTERN PLUS Macies Hotel)
Region: Canada > Ontario > Ottawa
Price Range: RM413 - RM832 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Ottawa City Centre 3.5*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Travelocity, Orbitz, Priceline, Best Western, Hotels.com, HotelsforEveryone, TripOnline SA and HotelQuickly so you can book your BEST WESTERN PLUS Ottawa City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Ottawa
Ottawa Best Western
Hotel Style:
#7 Green Hotel in Ottawa
#18 Family Hotel in Ottawa
#24 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Ottawa City Centre staff and other travellers.
7 questions
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Questions? Get answers from BEST WESTERN PLUS Ottawa City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel.”
CanuckW0rldTraveller, 21 Mar 2017 | Read review
“If you ask for a single queen bed you get the smallest room in the hotel”
20140219, 6 Mar 2017 | Read review
“Back rooms are closer to parking.”
gdl_8, 2 Mar 2017 | Read review
“Apparently the new renovated suites are the best!”
Traveler19912017, 25 Feb 2017 | Read review
“We had a room on the ground floor and it was very quiet”
drountree, 3 Jan 2017 | Read review
5 of 5