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BEST WESTERN PLUS Ottawa City Centre

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#33 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersBronze level
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1 room 2 adults 0 children
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BEST WESTERN PLUS Ottawa City Centre
BEST WESTERN PLUS Ottawa City Centre
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500 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Ottawa City Centre
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Showing 469: English reviews
Toronto, Canada
Reviewed 2 March 2017

When first arriving at this hotel and coming in via the back way - you may have second thoughts. After arriving you go wow - Super front desk personnel's - very helpful and knowledgeable in providing what you need. The hotel wouldn't be what it is without Andrew to guide you whatever is needed. Would I stay there again ?...

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Helpful?
Thank DC972
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello DC972. Thank you for the excellent review of your recent stay at the Best Western Plus Ottawa City Centre. We greatly appreciate that you chose to stay with us while visiting Ottawa. I will be certain to share your comments Andrew. We look forward to hosting you again in the near future. Warmest regards, Darren

Ottawa
Reviewed 2 March 2017

The room was very large with imitation wood tile. It had amongst other things a coffee pot, cable tv, fridge, a phone and a king sized bed. The bed was quite comfortable. One sides of the closet pole was coming unscrewed and the bathroom tap leaked whenever it was turned on. The hotel is conveniently located, across the street is...

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Helpful?
Thank gdl_8
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Good day gdl_8. Thank you for taking the time to review your recent stay with us. It is great to hear that you thought the bed was comfortable. I welcome the opportunity to discuss your comments on how we can move towards seeing better days. It is valuable feedback from our guests that will allow us to meet and exceed...

Kahnawake, Canada
Reviewed 1 March 2017 via mobile

My family planned a mini-March break getaway to go visit Ottawa so I searched all over the web and made several calls and this is the best decent big-name I could find at a great rate! We didn't mind the 10 min. drive to downtown Ottawa one bit. The minute we walked in Sherry at the desk was very polite,...

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Helpful?
Thank sako99
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Good day sako99. Wow! Thank you for the great review and speaking so highly about the Best Western Plus Ottawa City Centre and our team. I have already printed this review and posted it for the entire team to see. I have personally thanked Sherry for her great service. We look forward to hosting you in the near future. With...

Toronto, Canada
Reviewed 26 February 2017

I stayed at this hotel for 3 times in the past couple years. I found it's getting better and better. I really like the suite I stayed this time, it has a huge space, very beautiful decor, modern and comfortable furniture, nice towels. The whole atmosphere helped me unwind after a challenging day. The staff was very friendly and helpful....

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1Thank Traveler19912017
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Good day Traveler19912017. Thank you so much for the positive comments regarding your recent stay at the Best Western Plus Ottawa City Centre. I look forward to sharing them with all of our team. They have put in a lot of work to make the hotel better and better every time to ensure you and of our guests are having...

Kirkland, Canada
Reviewed 20 February 2017

Comfortable beds, clean rooms, great for short term stays. But if you use the Cafe 1274 located downstairs in the Hotel be prepared for very long waits for your food. Waited an unbelieveable 35 minutes for our breakfast to be served with the restaurant being mostly empty except for 3 other tables. It would have been much longer if we...

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Helpful?
Thank markleslie2017
BWPOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Good day markleslie2017. Thank you for your very positive comments regarding the Best Western Plus Ottawa City Centre. We greatly appreciate that you took the time to communicate your experience with us. I apologize that we did not deliver the same at Cafe 1274. We strive to achieve an efficient service and great meal made to order for all of...

REGINA, Canada
Reviewed 14 February 2017

The staff was excellent and went out of their way to ensure my stay was good. The room was clean and comfortable though the air system was older. Once I reset the AC and was able to get the fan running the room air felt comfortable. The restaurant was not very good though and the food seemed pre-cooked. The bar...

Review collected in partnership with Best Western
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Helpful?
1Thank Thomas M
BWPOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello Thomas M. Thank you for the great comments regarding our staff and the efforts they make to deliver a great stay for all of our guests. In the winter it can get 'dry' in the rooms and we offer windows that open if the temperature is not too cold. Our HVAC units are connected all year round to allow...

Mississauga, Canada
Reviewed 4 February 2017 via mobile

Nice staff. Excellent breakfast. Room is big but fake hard wood floor. Which is nice but needs a rug. Cold floor in the morning. Towels are scratchy. Bed is great. Prefer real glasses and mugs, rather than plastic.

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Helpful?
Thank myroes
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Good day myroes. Thank you for the positive review regarding your recent stay at our Best Western Plus Ottawa City Centre. I will be certain to share your great comments about our staff and breakfast with our team. We are currently looking into a rug solution for the guestrooms with the Torlys Everwood floors. I hope that you will choose...

Pembroke, Canada
Reviewed 29 January 2017

Very friendly professional check in. Lots of parking. The room was a good size with fire place and jetted tub. Bed and pillows very comfy. Three things could have made this stay top notch. The pillows smelled old. The cover was fine but the smell kept me awake. The floor could have been cleaner, lots of grit and stuff. Eye...

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Helpful?
Thank Maggie J
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Good day Maggie J. Thank you for taking the time to share your recent stay at the Best Western Plus Ottawa City Centre. We really appreciate the kind comments about the hotel and sharing your ideas for a better stay allow us to keep up with our guests concerns. We want to earn your top notch selection each and every...

Pembroke, Canada
Reviewed 16 January 2017

This is a nice, clean and affordable place to stay. In my experience, the staff have always been extremely helpful and the service is second to none. Their rooms are very cozy, with a new image update. It has all of the required amenities close by and, with downtown Ottawa within a 10 min cab drive from the hotel. You...

Review collected in partnership with Best Western
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Helpful?
Thank Carlos A
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello Carlos A. Thank you for much for the great review and we really appreciate that you choose to stay with us. Please let us know if there is anything you would like to see from us in the future to make your stays even more enjoyable. With best regards, Darren

Brampton, Canada
Reviewed 13 January 2017 via mobile

As always had a great stay. Stayed at the hotel after the holidays and once again they were able to deliver a wow factor with a new co concierge service called Kipsu. Was able to communicate with the reception by text messaging and always got a respond back quickly . I wonder what they will think if next. Keep them...

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Helpful?
Thank DRUMMERMATRIX
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Welcome back Drummermatrix! Thank you for the great comments regarding your recent stay at the Best Western Plus Ottawa City Centre. We are so pleased to hear you were wowed by our text messaging that we started just last month. It is great to text with guests in a professional and friendly manner. We have been asked about local attractions,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Our Ottawa accommodations are comfortable, tastefully-decorated and complete with just the kind of convenient in-room amenities we know our guests deserve. All of our rooms feature pillow top mattresses, free wireless internet and 48 inch flat-panel Smart TVs. Every room is also outfitted with easy to use climate control (heat and air-conditioning) and stocked with a fridge and microwave. In addition, you'll enjoy important, everyday items like an iron and hair dryer, an ergonomic workspace, and domestic comforts like a coffee/tea maker. Choose a room to suit your needs and budget and book with us today! ... more   less 

Additional Information about BEST WESTERN PLUS Ottawa City Centre

Address: 1274 Carling Ave, Ottawa, Ontario K1Z 7K8, Canada (Formerly BEST WESTERN PLUS Macies Hotel)
Region: Canada > Ontario > Ottawa
Price Range: RM392 - RM799 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Ottawa City Centre 3.5*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotwire, Expedia, Travelocity, Priceline, Best Western, Hotels.com, HotelsforEveryone, TripOnline SA and HotelQuickly so you can book your BEST WESTERN PLUS Ottawa City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Ottawa
Ottawa Best Western
Hotel Style:
#7 Green Hotel in Ottawa
#18 Family Hotel in Ottawa
#24 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Ottawa City Centre staff and other travellers.
7 questions
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Questions? Get answers from BEST WESTERN PLUS Ottawa City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel.”
CanuckW0rldTraveller, 21 Mar 2017 | Read review
“If you ask for a single queen bed you get the smallest room in the hotel”
20140219, 6 Mar 2017 | Read review
“Back rooms are closer to parking.”
gdl_8, 2 Mar 2017 | Read review
“Apparently the new renovated suites are the best!”
Traveler19912017, 25 Feb 2017 | Read review
“We had a room on the ground floor and it was very quiet”
drountree, 3 Jan 2017 | Read review
5 of 5