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Fairmont Chateau Laurier

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#14 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Chateau Laurier
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2,621 Reviews from our TripAdvisor Community

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Showing 2,329: English reviews
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Toronto, Canada
Reviewed 2 days ago NEW

The staff were fantastic at the Chateau Laurier to my son and I. Alana, Renelle, and Becky upgraded us to a gorgeous, large room with an amazing view. I wanted a quiet spacious room for the evening, and to my surprise we got a lovely, large suite. David and I really appreciated this kind gesture, and it made our stay...

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Thank lisadavisbobrowsi44
Lansdowne, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 1 January 2017 via mobile

After mistakenly booking at a 'different' Chateau Laurier hotel and showing up in Ottawa...we had no reservation! The amazing staff was able to find us a room and explain how to remedy the situation so we would not be charged for the other hotel! Thank you so much to a special staff person, Alexis at the front desk for seeing...

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1Thank DarDon
About Hotel's Favourite Review
ChateauLaurier, Director of Operations at Fairmont Chateau Laurier, responded to this review

Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to welcoming you back soon. Sincerely, Shawn St-Pierre Director of Operations

Montreal
Reviewed 3 days ago NEWvia mobile

There is always place for improvement. Lovely room on 6 th floor but not up to fairmont standards. Wires everywhere all mixed up not elegant at all. Detail : yes it's nice to have TV and large one but usually it is in front of the bed and in my room is on complete right side impossible to lie down...

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Helpful?
Thank fabioinmontreal
Reviewed 1 week ago via mobile

After booking last minute and finishing a long trip we were excited to get some rest in a hotel with such great reviews. We were given the wrong room were told to wait to get it fixed. No one came up with our new keys had to go back down to get it dealt with. Decided to go for a...

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Helpful?
Thank Yeison V
ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

Dear Yeison, Our mission is ti turn moments into memories and I regret that we failed to do so on this occasion. Rest assured that your experience is not typical of the high level of service we strive to provide our guests each and every day. I would appreciate the opportunity to discuss this matter further with you and should...

Bellingham, Washington
Reviewed 1 week ago

A great "winterlude" hotel with the very kindest staff, comfortable rooms, great views, good location. Missing a star because each of three nights I had sleep disturbed by noise and the hotel doesn't do much about it after called. Construction on the terrace side and across the street but the other side is a park overlooking the river. The Wilfrid's...

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Helpful?
Thank MrsDDO
ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

Thank you for taking the time to share your thoughts with others on Trip Advisor. We hope to welcome you back soon! Sincerely, Shawn St-Pierre Director of Operations

Ottawa, Canada
Reviewed 1 week ago

Ottawa's Chateau Laurier is a true icon having a fantastic cultural history and no better location to access some of the Capital's must-see attractions. From our corner room, we could see the Peace Tower on Parliament Hill, the Rideau Canal locks, the National War Memorial, the National Art Centre, the old Conference Centre which was originally a train station, and...

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Helpful?
Thank MicheleBD
ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

We are indeed fortunate to have the premier location in the heart of our Nation’s Capital. We agree, our Castle will be the ‘Place to Be in 2017’! We look forward to welcome you back one day soon! Sincerely, Shawn St-Pierre Director of Operations

Baltimore, Maryland
Reviewed 1 week ago

The Chateau Laurier is a beautiful old hotel with renovated room. As it is an older hotel, the rooms are small. Our 5th floor room had a great view of Parliament. It's conveniently located near Parliament, the Rideau canal (and Winterlude activities), the Byward market, and a shopping center. The gym is decent sized for a hotel gym with ample...

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Helpful?
Thank brownie_the_gateau
ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

Thank you for taking the time to share your thoughts with others on Trip Advisor and we look forward to welcoming you back one day soon! Sincerely, Shawn St-Pierre Director of Operations

Toronto, Ontario
Reviewed 1 week ago via mobile

This property is dated (lobby, restaurant, hallways) but maintained and clean. Room was spacious, but missing some of the usual Fairmont amenities, the little things I rely on when travelling, like the lint brush in the closet, the shoe shine service, bottled water at turndown, slippers etc. Front desk service is excellent but the little things remained frustrating - poor...

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Helpful?
Thank AJCM
ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

We regret not meeting your expectations on this occasion and wish to assure you that your experience is certainly not typical of the high level of service we strive to provide to our guests each and every day. We look forward to welcoming you back one day soon, thereby allowing us the opportunity to regain your trust and loyalty. Sincerely,...

Nova Scotia
Reviewed 1 week ago

Stayed here for two nights on business, a week ago. My first time at the Chateau, although I've stayed at other Fairmont properties. Like certain of those (The Empress in Victoria three years ago) it seems past it's best-by date. Yes, the exterior is wonderful, dropped down right next to the Parliament Buildings. The lobby is huge and wanders aimlessly...

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Thank BluenoseQueen
ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

Our mission is to turn moments into memories and I regret that we failed to do so on this occasion. You may be pleased to know that we are currently undergoing a complete renovation of our guestrooms and suites, including public areas of the Hotel. We hope you return one day soon as we are confident you will be impressed...

Dorval, Canada
Reviewed 1 week ago

We chose to spend a long weekend for our 10th anniversay ...this was THE place to stay. What a beautiful hotel...we will have to go again soon. Location is perfect for downtown Ottawa...we walked most of the time + left the car in the parking. Service excellent...a must once in your life.

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Helpful?
Thank Turtlelady1963
ChateauLaurier, Manager at Fairmont Chateau Laurier, responded to this review

Dear Marty, Our mission is to turn moments into memories and it is always nice to hear when we have been successful. Ottawa is a beautiful destination all year round and we hope to see you again soon. Remember, 2017 is Canada’s Big Year, sure to be an exciting one in our Nation’s Capital! Sincerely, Shawn St-Pierre Director of Operations

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Zoe's Lounge
Zoe's Lounge
Cuisines: Canadian, Contemporary
La Terrasse
La Terrasse
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Reflecting the confidence, dignity and style of Ottawa, Fairmont Chateau Laurier stands as a testament to this dynamic, thriving city. Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is a magnificent limestone edifice with turrets and masonry reminiscent of a French chateau. ... more   less 

Additional Information about Fairmont Chateau Laurier

Address: 1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada
Region: Canada > Ontario > Ottawa
Price Range: RM715 - RM1,791 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Chateau Laurier 4*
Number of rooms: 429
Reservation Options:
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Also Known As:
Fairmont Chateau Laurier Hotel Ottawa
Fairmont Hotel Ottawa
Fairmont Hotel Chateau Laurier
Fairmont Ottawa
Ottawa Fairmont
Hotel Style:
#4 Green Hotel in Ottawa
#4 Luxury Hotel in Ottawa
#5 Romantic Hotel in Ottawa
#12 Business Hotel in Ottawa
#12 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Chateau Laurier staff and other travellers.
13 questions
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Questions? Get answers from Fairmont Chateau Laurier staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner rooms are larger and quieter.”
 of 5 bubbles lisadavisbobrowsi44, 27 Feb 2017 | Read review
“Some rooms are cramped and very far from the elevator.”
 of 5 bubbles MrsDDO, 20 Feb 2017 | Read review
“Ask for a room with a view, and not too far from an elevator”
 of 5 bubbles BluenoseQueen, 17 Feb 2017 | Read review
“Choose a refurbished room...and include breakfast.....”
 of 5 bubbles Readytoburst, 15 Feb 2017 | Read review
“Our room on the 6th floor had doors leading to adjoining rooms - a great option if going with older children/other family members.”
 of 5 bubbles sdudley649, 30 Jan 2017 | Read review
5 of 5