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Fairmont Chateau Laurier

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Traveller (1272)
Room & Suite (733)
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Overview
  • Excellent52%
  • Very good28%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“gold floor”(133 reviews)
“zoe's lounge”(66 reviews)
“president's club”(30 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from Fairmont Chateau Laurier
Special Offer: Stay Longer & Save
Offers from Fairmont Chateau Laurier
Special Offer: Stay Longer & Save
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,365)
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1,497
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107
Show reviews that mention
All reviewsgold floorzoe's loungepresident's clubbyward marketrideau canalbeautiful hotelclassic hotelparliament hilldeluxe roomottawa riverwar memorialan upgradevalet parkingnational galleryvisiting ottawalaurierconcierge
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631 - 635 of 2,965 reviews
Reviewed 14 March 2017 via mobile

We stayed Sunday March 12 until the 13th. The Good: the front desk people are friendly and professional. The hotel itself is gorgeous. If you are looking for location, it's beside the parliament building and one block away from the Byward Market. Byward market is...More

2  Thank Dan G
Response from ChateauLaurier, Manager at Fairmont Chateau LaurierResponded 15 March 2017

Dear Dan, Our mission is to turn moments into memories and I regret that we failed to do so on this occasion. Your experience is certainly not typical of the high level of service we strive to provide tour guests each and every day. We...More

Reviewed 14 March 2017 via mobile

Old world charm in the heart of Ottawa. There is charm in every corner and a staff that know the city and always happy to help. Clean well appointed guest rooms with all the modern ammenities. We will definitely be back!

Thank RichL06
Response from ChateauLaurier, Manager at Fairmont Chateau LaurierResponded 15 March 2017

We are delighted that your stay in Ottawa’s Castle was a memorable one and we look forward to welcoming you back one day soon! Sincerely, Shawn St-Pierre Director of Operations

Reviewed 13 March 2017 via mobile

I booked this hotel to seek refuge from long day's sitting in the hospital with my critically ill father. I was only in the room after 9 PM each evening. There was no hot water on two occasions specifically the morning that I had to...More

3  Thank Howard K
Response from ChateauLaurier, Manager at Fairmont Chateau LaurierResponded 15 March 2017

Dear Howard, We sincerely regret not meeting your expectations, particularly on this difficult occasion. We do read each and every comment that is posted on-line and please rest assured that we do take into consideration all of the valuable feedback provided by our guests, both...More

Reviewed 13 March 2017 via mobile

I was there for business. A heads up about the noice and light that is the Crashed Ice event would have been helpful prior to my arrival - I would have booked elsewhere. I arrived to check in at 4 in between work meetings and...More

1  Thank Laura R
Response from ChateauLaurier, Manager at Fairmont Chateau LaurierResponded 14 March 2017

Dear Laura, Our mission is to turn moments into memories and I regret that we failed to do so on this occasion due to the city-wide event that was taking place during your stay. Please rest assured that we do take your feedback to heart...More

Reviewed 12 March 2017

If you appreciate the elegance of old world architecture and 5-star service combined with location, this is your hotel! Located in the heart of the city directly next to the Parliment Buildings overlooking the Rideau Canal, this location is prime. The stunning exterior of Indiana...More

1  Thank Katherine B
Response from ChateauLaurier, Manager at Fairmont Chateau LaurierResponded 14 March 2017

Dear Katherine, Thank you for your very comprehensive review! Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to welcoming you back one day soon! Sincerely, Shawn St-Pierre Director of Operations

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Pool
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Indoor pool
Details
Price range
US$202 - US$417 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Ottawa
#5 Romantic Hotel in Ottawa
#5 Luxury Hotel in Ottawa
#11 Family Hotel in Ottawa
#12 Business Hotel in Ottawa
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$202 - US$417 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Ottawa
#5 Romantic Hotel in Ottawa
#5 Luxury Hotel in Ottawa
#11 Family Hotel in Ottawa
#12 Business Hotel in Ottawa
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1272)
Room & Suite (733)
Dining (116)
Pool & Beach (38)
Amenities (32)
Business Centre & Event Rooms (10)
Family and Play Areas (1)
Questions & Answers
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Edua M
11 February 2018|
Answer
Response from 4CRM | Reviewed this property |
Sorry Edua but I’ve been ill and have not felt much like doing anything on the net or the World Wide Web What do you mean when you ask me “where is your draft review?
0
Votes
Joe r
27 January 2018|
Answer
Response from ottawa198 | Reviewed this property |
I am only familiar with their two restaurants. Phone or email them for the specifics.
0
Votes
Room Tips
"Our room was on the 6th floor, thus above city noise though we looked out on the canal"
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"rooms facing the Parliament Buildings have great views"
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"Gold floor facing the river and canal"
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"Gold rooms on 4th floor have an extra level of service and are worth the added cost"
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