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About
#48 of 81 hotels in Ottawa
Location
Cleanliness
Service
Value
Welcome to the newly renovated Holiday Inn Ottawa East , conveniently located off St. Laurent Boulevard at the Queensway Highway 417. Whether your travel brings you to Ottawa for business or leisure, you will enjoy the warmth and comfort that our fully renovated, "smoke free" guest rooms and suites designed with a taste and style that is sure to make you feel right at home. We offer complimentary WiFi in all our guestrooms and public areas. Flexible meeting facilities can accommodate from 10 to to 200 guests in versatile, modern surroundings making the Holiday Inn Ottawa East your perfect choice for meetings, conferences, or weddings. Corporate travelers are also sure to appreciate our close proximity to major businesses in Ottawa East like RCMP, Bombardier, Alstom Power and the Canadian Forces Offices. The Holiday Inn Ottawa East is just steps away from fantastic shopping at St. Laurent Shopping Mall and a quick drive to Place d'Orleans. Located just minutes from downtown Ottawa, Parliament Hill, the Rideau Canal, Ottawa's various award winning national museums, Byward Market and the Casino du Lac Leamy. Enjoy a hearty breakfast in Reza's Kitchen, treat yourself to lunch, or dinner created by our own local legend, Chef Reza and finish your day with a drink in our bar.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English
Hotel links
Location
65Somewhat walkable
Grade: 65 out of 100
44Restaurantswithin 1 km
5Attractionswithin 1 km
Contact
1199 Joseph Cyr Street, Ottawa, Ontario K1J 7T4 Canada
Getting there
Car HireSee all Ottawa car hire
360Reviews11Q+A51Room tips
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Friendly, helpful staff. Good location. Nice rooms. Free parking. Walking distance to the LRT which will get you downtown or to the train station. Gee, the front desk manager will solve any issue and always make sure you are getting what you need.
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Stayed here for a night. The hotel is clean and located conveniently near to the St.Laurent bus station & mall. The room was clean, and the bed was comfortable. The front desk staff were nice & accommodating
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Date of stay: July 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel Management, Owner at Holiday Inn Ottawa East, an IHG Hotel
Responded 22 Jul 2021
Hello, Thank you for taking the time to share your experience at the Holiday Inn Ottawa East. We are delighted to be informed you've had an exceptional stay with us, and we look forward to welcoming you back again in the near future! Sincerely, Minh Cao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice enough place and friendly staff, BUT, My wife's computer got hacked via their unprotected WIFI, in spite of the provider saying "it's no problem, we have the BEST internet security. Just log back in" and every time we did the hacker's profile reappeared. Yes, she has expensive, up to date anti-hack/anti-malware/antivirus software. And after promising to call back IHGs internet provider never did. Also, don't ask the desk staff to recommend a local restaurant or diner for brunch...you can Google it for yourself. Restaurant staff and food was great!
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Ottawa East, an IHG Hotel
Responded 1 week ago
Hi ronzodd, We appreciate you for choosing the Holiday Inn Ottawa East for your leisure stay. We strive to offer an efficient and frictionless experience and I apologize for the issues you encountered during your time with us. I've shared your sentiments with our hotel management team, and I am positive that they will look into this matter for necessary correction. On the positive side of your stay, we are glad that you appreciated the restaurant and the adequate encounter with our staff. I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amanda N wrote a review Feb 2023
I’m disappointed with our stay. We checked in got settled things looked okay at first but then my 3 year old found a pill by the fridge. I was lucky to have caught her in time from swallowing it, googled the brand of the pill and this could’ve been bad for her. I called down they were apologetic but really nothing further was done. At night the room got so hot and could t adjust the thermostat to cool the room. There was a hockey tournament which is beyond the hotels control but the hallways were loud. The breakfast wasn’t too bad but it was hard to find a seat. The location is kind of shady but that’s to be expected as you’re in the city but there is a homeless shelter across the street so lots of people hanging around and you can see them doing drugs, we just kept on the other side of the street. …
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed here for a family holiday in Ottawa. It’s located conveniently near the city centre and opposite the shopping centre. Check in was ok, staff were friendly. Rooms were clean but the bed can be a bit uncomfortable. We had dinner and there was a guy called Calvin who served us was very friendly and always wanted to chat with us. Breakfast was average. Won’t consider to stay here again though
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Get a room near the top floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Ottawa East, an IHG Hotel
Responded 4 Nov 2022
Hello jonathanpang345, Thanks for sharing feedback about your stay with us. We're committed to providing you with the best overall experience. However, I am sorry for what happened during your stay. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 5 nights. It was such a horrible and disturbing experience. We first walked into our room to it smelled like old pee that they tried to cover up with way to much cleaning supplies. After complaining about this, they informed us that no other rooms were available to switch (mind you it was not full what so ever). So we stayed in that room. There was also cigarette smoke coming in through the hall vents and people smoking marijuana on the elevators (we were here for a kids sport event so lots of kids were around this hotel this weekend). The pool was filled with algae (not closed though) so they couldn’t swim. After being told breakfast was included, we get there and find out nothing is included, not even for the kids. We had staff walk right into our room numerous times wondering why we were still there when we had booked the room until Monday. There were no cleaning services over the 5 days (okay I get it.. Covid) but when asking for extras as we ran out, it was like pulling teeth to get enough. They had no towels left because they weren’t cleaning them so they gave us pool towels. There was garbage bags and dishes all over the halls as the staff didn’t pick them up. The reals problems started with the Director of operations, Chris MaClean. He was extremely rude and disrespectful to us while we were in the lobby. After the rude encounters, our kids came up and told us he was following them around the hotel/in the elevators when they were getting ice and trying to speak to them/pointing his hand in their face. They came to us right away crying and told us what had happened. We felt very uneasy about this and it was not a comfortable place to stay. The kids were very freaked out and we left the next day. This was one of the worst experiences at a hotel ever. I HIGHLY URGE YOU NOT TO STAY HERE! There are FAR better hotels in Ottawa for just the same price.…
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from IHG Service, Owner at Holiday Inn Ottawa East, an IHG Hotel
Responded 28 Jun 2022
Hi 282kearal, Thank you for choosing IHG Hotels and Resorts as your travel partner! We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management. I'm certain that all you've pointed out will be looked into and addressed accordingly. I also sent you a private message discussing this further. We appreciate you as one of our valued guests. I hope you'll consider us again in your future travel plans! Stay safe, Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
no room service our entire 5 days - no microwave or fridge in rooms - someone was smoking in the room next to us and our room and hallway smelled like smoke the entire 5 day stay - we complained several times without success - there was hair in our sink when we arrived - we asked for towels and they weren’t delivered - we had people smoking marijuana in the elevator the last night - Chris McLean - the director of operations - was incredibly rude and disrespectful. Told us that we were being loud and disrespectful because we were talking in the lobby. After confronting him on the point, he asked that we leave, and we did. - website states kids stay and eat free (under 18), which was not the case - were told breakfast was included, but it wasn’t. - asked for rooms for group activity, they denied us access without paying $250, and we had to use their food and hire their bartender. - there was an odour of marijuana on the 6th floor. - the pool had green algae all over the walls - there are no fans in the bathroom - garbage bags are laying in the hallway waiting to be picked up Finally. The WORST. Chris MacLean - the director of operations - followed children in the hotel. After the incident in the lobby, he followed them into the elevator. He scared them. He made them cry. This is NOT appropriate. In any way shape or form. I expect a response from Holiday Inn.…
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IHG Service, Owner at Holiday Inn Ottawa East, an IHG Hotel
Responded 28 Sep 2022
Hi X419SUtaraf, Thank you for leaving us feedback surrounding your experience with the Holiday Inn Ottawa East. We appreciate you choosing us and doing business with IHG. We are determined to provide our guests with a pleasant time, and I am sorry for what happened during your visit. I shared your sentiments with our hotel management and sent you a private message to obtain additional details about your stay. Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response. Sincerely, Grace L. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unpleasant experience as a customer. After a long road trip of several hundreds of kilometers we arrived before checkin time and exhausted. We asked for an early check in for our booked room but the person at the reception said that it would be only possible starting 3pm. With hundreds of rooms available he did not even checked to see if there was at least one clean or available. Making sure to help or that we are having a plesant stay was clearly not among his list priorities. The person could not be less bothered to decline paying customer without even trying to help. On another note, I noticed that there was a leak at the entrance of hall with a bucket and sign below. This our first and last time there and definitely would not recommand that place to anyone.
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Date of stay: March 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Ottawa East, an IHG Hotel
Responded 27 Mar 2022
Hi nikiei2022, I am glad you left feedback. Thanks for staying at our Holiday Inn Ottawa East! I know how important it is to be able to enjoy comfortable and friendly accommodations. I'm sorry we were not able to make your stay a positively memorable experience due to the leak at the hall, and for not exceeding your expectations with the staff service. I have shared your comments with the management team for reference. I'm confident that they will take the necessary steps for improvement. I'd like to obtain additional details regarding your experience so I have also sent you a private message. I hope you will give us a chance of staying with us again to show you that your unsatisfactory stay was an exception. Cheers, June A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I checked in with my students today, March 4th, at 3:45 pm today for one night stay and was told ros we booked were not ready and we waited 30 mins to get checked in. I went to the fitness center at basement and water bottle on drinking machine was empty, so I told staff to change water. He did take the water bottle and never came back with filled water bottle. I went back to my room at 416 to shower and found that draining the bath tub was blocked. So I called front desk and she told me that plumber would come to fix the drain. I waited for 30 mins and nobody showed up and I had to call again. 10 mins later, the guy came with a machine. He told me that he took out lots of hair and it would work and left. I took a shower 10 mins ago and found that water still sat without draining properly. It was almost midnight and I had to shower with water in the bath tub. Anyway, it was frustrating for the service. The facility is pretty new, but the service is really not up to the basic standard at all…
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Ottawa East, an IHG Hotel
Responded 18 Mar 2022
Hi T1327AVtonyl, Thank you for making us part of your visit. We strive to offer quality service and I understand that your recent experience was not as satisfactory as expected. I am sorry for the issue with the shower drain and the level of service received. Our team would like to assure you that your thoughts about our service lapses are heard. We would like to gather more details to communicate this with the relevant teams. I sent you a private message and hope you respond soon. Pleasure once again to host your visit and we hope you will give us another chance to show you that your unsatisfactory stay was an exception. All the best, Alice P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We thought being a Holiday Inn, the proper would be spotless..BOY WAS I WRONG! Urine stains in toilet, urine on the toilet, dirty non draining tub, sink dirty, dust everywhere! Even room phone was filthy. The pictures explain.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IHG Service, Owner at Holiday Inn Ottawa East, an IHG Hotel
Responded 19 Feb 2022
Hi W3947RJangelaw, Thank you for making us part of your visit. We strive to offer quality service and I understand that your recent experience was not as satisfactory as expected. I am sorry you found our rooms unclean. Our team would like to assure you that your thoughts about our service lapses are heard. We would like to gather more details to communicate this with the relevant teams. I sent you a private message and hope you respond soon. Pleasure once again to host your visit and we hope you will give us another chance to show you that your unsatisfactory stay was an exception. All the best, Alice P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$120 - US$159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chimo hotel ottawa
FORMERLY KNOWN AS
Chimo Hotel
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
256
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Frequently Asked Questions about Holiday Inn Ottawa East, an IHG Hotel
Which popular attractions are close to Holiday Inn Ottawa East, an IHG Hotel?
Nearby attractions include Lockdown - Ogilvie (0.3 km), St Laurent (0.3 km), and Rainbow Cinemas (0.3 km).
What are some of the property amenities at Holiday Inn Ottawa East, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Holiday Inn Ottawa East, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Ottawa East, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Ottawa East, an IHG Hotel?
Conveniently located restaurants include John Juan Burrito Mexican Grill, Tangerine Pizza, and Red Lobster.
Are there opportunities to exercise at Holiday Inn Ottawa East, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Ottawa East, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Ottawa East, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Ottawa East, an IHG Hotel?
Many travellers enjoy visiting Parliament Hill and Buildings (5.1 km), Rideau Hall (5.1 km), and Laurier House National Historic Site (3.4 km).
Is Holiday Inn Ottawa East, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.