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ARC The Hotel

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#21 of 67 Hotels in Ottawa
Certificate of Excellence
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ARC The Hotel
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1,157 Reviews from our TripAdvisor Community

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Showing 1,083: English reviews
Toronto, Canada
Reviewed 2 December 2013

I had the pleasure of spending 3 nights at Arc The Hotel at the end of November and felt compelled to share what a treasure it was. My work provides a 2 1/2 * hotel or a $60 buy-out per night, so when i saw a reasonable rate ($116/night all taxes incl) on an online booking site, i decided to...

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Helpful?
1Thank LaffGator
Colin M, General Manager at ARC The Hotel, responded to this review

Thank you for taking the time to let us know about your recent visit to our hotel. We appreciate your comments and vital feedback. We are always striving to do our best for our guests and your experience will ensure we do just that. To that end, we now provide free wifi access to our guestrooms. We look forward to...

hps5
Reviewed 30 November 2013

This is the second time I have stayed at this hotel in the last 2 years. The rooms are generally a good size and the bathrooms are fairly modern. The rooms are clean and quite comfortable. This hotel does not have much in the way of views given its location, but if that is not important then this is a...

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Helpful?
1Thank hps5
Colin M, General Manager at ARC The Hotel, responded to this review

Thank you for taking the time to review ARC The.Hotel. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. I will be sure to share your comments with our guest services team.

Ontario
Reviewed 28 November 2013

This was a strange hotel that I would rate about a 2.5-3*. There is no parking in the area, the room that I received was so small that I felt claustrophobic, yuck! The staff were not very friendly or welcoming. I parked my vehicle in the front of the hotel and there were 3 people at the desk(hotel was not...

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Helpful?
1Thank chloes12
Colin M, General Manager at ARC The Hotel, responded to this review

Although we never enjoy hearing that one of our guests had a less than perfect stay, we feel the comments such as yours allow us to assess where we have opportunities to make improvements. Should you choose to return we encourage you to get in touch with us prior to your arrival so that we can ensure that everything for...

Sioux Falls, South Dakota
Reviewed 26 November 2013

We arrived in the afternoon and were greeted with sparkling wine, valet parking, and a friendly staff. The room was well appointed, clean, and the bed was very comfortable. The complimentary waters, fruit, and chocolate were a welcome surprise as well! We couldn't have asked for a better location for the activities we had planned. We were within walking distance...

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Helpful?
1Thank AngieH73
Colin M, General Manager at ARC The Hotel, responded to this review

Thank you very much for staying at ARC The.Hotel. We are happy to hear that all aspects of your stay were enjoyable and we hope the next time you are in Ottawa you will stay with us once again.

Kingston, Canada
Reviewed 18 November 2013

I've always loved Expedia and the great deals it offers. This recent booking at Arc The Hotel inn Ottawa did not go as expected. I booked the room as a romantic surprise for my husband. We went to dinner and a concert and didn't arrive at the hotel until 10:30. For starters we found out only Valet parking for almost...

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Helpful?
1Thank alwaysdreamin1965
Colin M, General Manager at ARC The Hotel, responded to this review

The management team at the ARC would like to offer our sincere apologies that your stay was not to your satisfaction. We pride ourselves on meeting the needs of our guests and can assure you that we are examining the situation you experienced very closely to determine what had occurred and how to avoid this happening in the future. We...

Toronto
Reviewed 4 November 2013

There are two main reasons why I wouldn't recommend this hotel again. The room cleanliness was a big issue, there was a lot of random garbage including a dried apple core and candy wrappers immediately under the bed as well as some hair in our bathroom. We asked the hotel to clean it while we went out for dinner and...

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Helpful?
1Thank James B
Colin M, General Manager at ARC The Hotel, responded to this review

Although we never enjoy hearing that one of our guests had a less than perfect stay, we feel the comments such as yours allow us to assess where we have opportunities to make improvements. Should you choose to return we encourage you to get in touch with us prior to your arrival so that we can ensure that everything for...

Ottawa, Canada
Reviewed 4 November 2013

We arrived at the Hotel at 11:30am - well before check-in. We asked if we could leave our bags, as the event started at noon and we wanted to get there. Our room was ready, so they offered to take our bags to the room AND they parked the car!! We just left and came back after the event to...

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Helpful?
Thank Lawrence B
Colin M, General Manager at ARC The Hotel, responded to this review

ARC The.Hotel is thrilled that we were able to exceed your expectations. We appreciate you taking the time to leave a recommendation of our property and we do hope that you will return on your next trip to Ottawa

Stittsville, Canada
Reviewed 30 October 2013

Very polite front desk staff .. clean spacious room .. a very nice experience. We were only at the hotel for a very short time to get ready for a wedding and then return to spend the night. The room was very well equipped and when we returned after the wedding the bed was turned down and two delicious Belgian...

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Helpful?
Thank Neil W
Colin M, General Manager at ARC The Hotel, responded to this review

Thank you for your sincere comments about ARC The.Hotel. We are very pleased that you have enjoyed your say with us and would recommend us to other visitors to Ottawa

Rio
Reviewed 29 October 2013

Rude receptionist when we arrived, the hotel seems dirty (actually there were tons of dust under the TV), the bedroom was incredibly small. I had to open my suitcase on the ironing table and leave it in front of the entrance door. Besides, the room was dark, as well as the common areas of the hotel. The bathroom was uncomfortable,...

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Helpful?
Thank PaulaDeLavoie
Colin M, General Manager at ARC The Hotel, responded to this review

Thank you for your detailed remarks. Your comments help us increase our learning and give us the opportunity to review our standards and levels of service. I hope we will have the pleasure of serving you again in the near future

Ware, England
Reviewed 22 October 2013

We stayed at the ARC hotel in August 2013. I chose it for its location, about 5- 10 minutes walk from the Canadian Parliament. The room was comfortable and modern with a good and spacious bathroom. Breakfast was not included in the rate, though that was no problem as the main shopping street with coffee shops and restaurants was a...

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Helpful?
Thank NickWare_England
Colin M, General Manager at ARC The Hotel, responded to this review

ARC The.Hotel would like to express our gratitude to you for taking the time to leave such a complimentary review. We make every effort to ensure our guest’s experiences are superb. We sincerely hope that you will choose to stay with us again on your next trip to Ottawa

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
ARC Lounge- ARC The Hotel
ARC Lounge- ARC The Hotel
Cuisines: Canadian, American, Contemporary
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
An oasis of calm in this busy city, ARC the Hotel Ottawa welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travelers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. Guests at this boutique Ottawa hotel enjoy a glass of sparkling wine at check-in as well as complimentary 24-hour ARC Private Selection Blend coffee and tea service in the lobby. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, 24-hour fitness center, and complimentary shoeshines. A library lounge offers a selection of books, magazines, and CDs for in-room use. ... more   less 

Additional Information about ARC The Hotel

Address: 140 Slater St, Ottawa, Ontario K1P 5H6, Canada
Region: Canada > Ontario > Ottawa
Price Range: RM540 - RM1,356 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ARC The Hotel 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Arc Hotel Ottawa
Hotel Style:
#7 Luxury Hotel in Ottawa
#18 Business Hotel in Ottawa
#19 Romantic Hotel in Ottawa
#19 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from ARC The Hotel staff and other travellers.
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Questions? Get answers from ARC The Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner rooms are lovely and spacious.”
 of 5 bubbles 455michelew, 15 Mar 2017 | Read review
“I attended a meeting in the board room...all was good but it was very cold. Had an excellent lunch in the restaurant. The valet parking was great!”
 of 5 bubbles jackiehH7644ME, 13 Mar 2017 | Read review
“My recommendation would be to stay at the Alt hotel across the street.”
 of 5 bubbles CecileG2648, 10 Mar 2017 | Read review
“Avoid rooms near elevators.”
 of 5 bubbles attercliffe, 19 Feb 2017 | Read review
“Some of the rooms like straight across to offices. Ask for one that has a bit better or higher view.”
 of 5 bubbles johnathanm282, 16 Feb 2017 | Read review
5 of 5