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Lord Elgin

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#18 of 66 Hotels in Ottawa
Certificate of Excellence
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1 room 2 adults 0 children
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Lord Elgin
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2,483 Reviews from our TripAdvisor Community

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Showing 2,230: English reviews
Milan, Italy
Reviewed 2 days ago NEW

The hotel is really well placed and the rooms are clean and nice. It is a little bit too expensive. By the way, a special thanks to the people / waiters in the restaurant Grill41, especially to Cristina. It is a really good professionist, always smiling and she makes people feel like they are at home

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Thank andr_Castel
Oslo, Norway
Reviewed 2 days ago NEW

This is as centrally location as you can hope for, close to galleries, parliament, shopping and communication. The hotel was one of the first in Ottawa. Rooms are comfortable and recently renovated. The one restaurant serves decent food. Service is very nice.

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Thank 283arned
Ottawa, Canada
Reviewed 2 days ago NEW

We were given a night out at the lord elgin by our kids for Christmas. The room was very nice,enjoyed a swim in the pool,and had an amazing supper at Grill 41. Staff were also friendly and helpful. Would be happy to go again.

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Thank Judy P
Bristol, United Kingdom
Reviewed 2 days ago NEW

I stayed in the Lord Elgin for five nights in January 2017. The room was very comfortable, the staff were always helpful - from reception, through the bar and restaurant to the room staff - and the food was well up to the mark. Fitness and swimming facilities were excellent. I travel internationally on business and this was a welcome...

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Thank Ian C
Montreal
Reviewed 3 days ago NEW

Super clean room! Great gym/pool/hot tub area. Beautiful and cozy atmosphere. Friendly and helpful staff! We had a great time!! Great location. Highly recommend this hotel to whoever wants to get some R & R!!

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Thank michellehT9201QN
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear michellehT9201QN, I’m delighted to hear about all of the wonderful things you experienced while on your stay here and want to thank you for recommending us to others! Until next time, safe travels! Best regards David Smythe General Manager Lord Elgin Hotel

North Vancouver, Canada
Reviewed 4 days ago NEW

This was a disappointing stay. We have been there before with few complaints. We had a great room that was renovated, and that was wonderful. The bad news was there was no hot water for the shower for three days consistently unless you had a shower at 6 AM. Apparently this is not uncommon according to other guests. The front...

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Thank Garry L
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear Garry L, Please accept my most sincere apology if you were left feeling anything less than special at the Lord Elgin Hotel. This is certainly not what the Lord Elgin Hotel is known for as you can see based on a number of our guest reviews. I assure you that we take customer service seriously and make a concerted...

Vancouver, British Columbia
Reviewed 5 days ago NEW

Stayed two nights at the Lord Elgin. About a 15 minute walk from Parliament Hill and surrounding. Five min car ride to Byward Market. Interacted with front counter, vehicle valet and restaurant staff. All fantastic. Rooms recently upgraded and bathrooms ultra modern. Rooms clean with nice carpet and beds comfortable. Bathroom could have been cleaner. Few hairs found in shower....

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Thank veef2017
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear veef2017, Thank you for your candor and even-handedness with your critique. I am very sorry to hear that the bathroom was not at it's best. Attentiveness is what separates a good experience from an exceptional one. I am glad to hear that you did enjoy your stay with us and that you found our renovated rooms as pleasing as...

A TripAdvisor Member
1 review
2 helpful votes
Reviewed 5 days ago NEW

I really enjoyed my stay at the Lord Elgin. The rooms are very clean and newly renovated. The Grill 41 restaurant has awesome food and service. The hotel is centrally located and restaurants are nearby, close vicinity for walking. If you like skating, City Hall is across the road. I had a king room, the bed was a little hard....

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Thank A TripAdvisor Member
DSmytheLE, General Manager at Lord Elgin, responded to this review

Thank you so much for the review! We love to hear from our guests what they enjoy most about their stay with us, and you have neatly summed it up in just a few sentences. We look forward to welcoming you back again soon! Best regards, David Smythe General Manager Lord Elgin Hotel

Reviewed 6 days ago NEW

We booked at The Lord Elgin in Ottawa through work. When we got there the older gentleman that checked us in had a real attitude, and was extremely dismissive attitude, like we were not important and he had to tolerate us. The hotel itself was really nice, the rest of the staff were wonderful. I have to say we had...

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Thank Deanie S
DSmytheLE, General Manager at Lord Elgin, responded to this review

My apologies Deanie S since I can certainly appreciate your comments and disappointment. This kind of service is not commonplace as we are known for going above and beyond for our guests. I assure you that we take customer service seriously and make a concerted effort at making everyone feel at home. I am very disappointed that we did not...

Montreal, Canada
Reviewed 1 week ago

Walking distance to anything you would want to see in Ottawa. It's an old charming hotel, but fully renovated, modern and comfortable. Try the Elgin Steet Diner for breakfast just a 10min walk down the street.

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Thank matt_makeup

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Grill 41
Grill 41
Cuisines: American, International, Canadian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Historic Landmark Hotel in heart of downtown Ottawa: ideally located in the heart of downtown Ottawa - directly across from Confederation Park, the National Arts Centre and steps away from Byward Market, Rideau Canal, Ottawa Shaw Centre, Parliament Buildings and the Ottawa Rideau Centre. Guestrooms reflect Ottawa's elegance. From the tall picture windows, bold tulip inspired artwork, to Biedermeier style luxury furnishings, you cannot help but feel pampered. Ottawa hotel guests enjoy the lap pool with adjoining whirlpool, sauna and fitness and Starbucks on-site. ... more   less 

Additional Information about Lord Elgin

Address: 100 Elgin St, Ottawa, Ontario K1P 5K8, Canada
Region: Canada > Ontario > Ottawa
Price Range: RM589 - RM1,136 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lord Elgin 3.5*
Number of rooms: 355
Reservation Options:
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Also Known As:
Lord Elgin Hotel Ottawa
Lord Elgin Ottawa
Hotel Style:
#12 Romantic Hotel in Ottawa
#14 Family Hotel in Ottawa
#15 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Lord Elgin staff and other travellers.
11 questions
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Nova Scotia
over a year ago
Grimsby, Canada
over a year ago
Sackets Harbor, New York
over a year ago

See all questions (11)

Questions? Get answers from Lord Elgin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I upgraded to acorner room since I was there for a few nights - the extra space and views were worth it.”
 of 5 bubbles F9693EOianc, 18 Jan 2017 | Read review
“Make sure not to let the cranky people get you down, the rest of the staff are awesome.”
 of 5 bubbles 207deanies, 14 Jan 2017 | Read review
“Ask for an upgrade”
 of 5 bubbles 571malachym, 12 Jan 2017 | Read review
“Ask for a room facing the street (bright, sunny, view), otherwise your room could be dark and dreary (facing the alley or a wall)”
 of 5 bubbles SteveInVancouver, 11 Jan 2017 | Read review
“Would love a microwave in the room to warm up coffee or leftovers since we stayed the whole weekend. It's a nice touch for those staying more than one night.”
 of 5 bubbles NathalieMondoux, 10 Jan 2017 | Read review
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