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Novotel Ottawa

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Novotel Ottawa
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1,319 Reviews from our TripAdvisor Community

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Showing 957: English reviews
Reviewed 6 days ago NEW

This is about the 3rd time we've stayed there and each time has been a great experience. The staff are really great especially this last time that we checked in. The location of the hotel is right downtown within a few steps of many great areas like the by-ward market and the mall and easily walking distance of some of...

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Helpful?
Thank beerstein
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Thank you beerstein for your review. We are pleased to read that we have made you a repeat guest. Our central location is one of our many features. We understand that parking on the P3 level can be a little thight, however there is additional parking available on the P2 and P4 levels. Regards, Danny Ponte Novotel Ottawa

Reviewed 6 days ago NEWvia mobile

We have stay here twice now and have not been disappointed yet. Close to everything you need in downtown Ottawa.. you can walk everywhere. The hotel is clean and the rooms are perfect for a short stay. The hotel provides access to underground parking that allows you to come and go as you please.

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Helpful?
Thank Jeff F
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Jeff F, Thank you so much for the review and 5/5 rating following a wonderful stay at the Novotel Ottawa. All our team members work hard every single day to provide to all our guests the best and a relaxing experience. We look forward to your next stay with us. Regards, Danny Ponte Novotel Ottawa

Richmond Hill, Canada
Reviewed 1 week ago

I was there a bit early, but they gave me a room right away. I did not have to wait until check-in time. The room was clean, tidy, and comfortable. The location was ideal, because I could get a straight bus to the TD Place for Davis Cup. Front desk staff were extremely helpful to find us restaurants, when we...

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Helpful?
Thank tennisanyone2017
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear tennisanyone2017, Thank you so much for the kind words and wonderful review. Your five star rating means to world to all the Novotel Ottawa team members. They work very hard to provide our guests a memorable experience. I will make sure to share this with all our team members! We look forward in welcoming you again. Warmest regards, Danny...

Reviewed 1 week ago via mobile

We went as a family of 4 for the first week end of winterlude. The hotel is a 5 mins walk from the canal and from Market. The price was really compare to other hotel for winterlude. When we arrived they gave my son a little stuffed animal. Unfortunately we forgot it there. My son was really sad, so I...

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1Thank Melanie M
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Melanie M, I am thrilled to receive your wonderful comments and happy that you had an amazing stay with us at Novotel Ottawa. I hope your son enjoys his new friends! We look forward in welcoming you and your family again! Sincerely, Danny Ponte Novotel Ottawa

Toronto, Canada
Reviewed 1 week ago

Just returned from a wonderful weekend in Ottawa, ON. Our stay at the Novotel reminded me of times gone by as the quality of service, the excellent Bar and Restaurant were just terrific. Special shout out to Jack Bachi who offered us true hospitality and professionalism. All the staff were knowledgeable and friendly. Indeed a refreshing change in a time...

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Helpful?
Thank TennisTravellers
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear TennisTravellers, Thank you very much for the review and the five star rating. I am glad that Jack made your stay at Novotel Ottawa even more enjoyable. Best Regards, Danny Ponte Novotel Ottawa

Winnipeg, Canada
Reviewed 2 weeks ago via mobile

Stayed three nights. Rooms were more than acceptable. Bar was very nice. Staff was awesome. Bruno made us feel welcome. Parking underground. Across from the Rideout Centre. Great location - will return.

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Helpful?
Thank Stephen H
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Thank you Stephen H for the wonderful review! We are glad you enjoyed our central location. We look forward to your next visit. Regards, Danny Ponte Novotel Ottawa

London, Canada
Reviewed 2 weeks ago

Stayed in a New Generation room and it was nicely refreshed. Bathroom very small, and shower inadequate. No bench, leaked terribly so entire floor wet, and hand held shower is not convenient. Overall though, it was a pleasant stay and I enjoyed the friendly atmosphere in the lounge. Just a tip for housekeeping, if they see that the alarm clock...

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Helpful?
Thank JCCalvert
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear JCCalvert, Thank you for the review! We are glad that the Next Generation room was to your liking. I will share your comments with our maintenance team concerning your bathroom experience. Regards, Danny Ponte Novotel Ottawa

Thornhill, Canada
Reviewed 2 weeks ago

We stayed here for the Christmas break, first time visit to Ottawa. The best in this hotel is the staff, the restaurant and the location, walking distance from the mall, farmers market, beaver tail, skating rink, parliament building. The breakfast is the beast, and the restaurant is so elegant and lovely. The staff was very friendly and accommodating. We stayed...

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Helpful?
Thank Fannydu2016
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Fannydu2016, Thank you for the review. I am happy to read that your experience was top notch. Rest assured I will share your comments with our Executive Housekeeper for follow up. We look forward to your next visit with us. Best Regards, Danny Ponte Novotel Ottawa

Happy Valley-Goose Bay, Canada
Reviewed 2 weeks ago via mobile

Stayed here with family for visit to Ottawa. Good luck getting there with some road construction going on it's like a maze getting there. We stayed on the 9th floor so a bit of heat from lower floors but after the first night we realized the air conditioner would not work, front desk advised all they did was open a...

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Helpful?
Thank Nunatsuak27
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Nunatsuak27, Please accept our sincerest apologies if your expectations were not met during your stay with us. I have asked that our Maintenance team review the ventilation systems on the 9th floor to insure that they are working normally. I have also sent your review to our Executive Housekeeper for follow-up. I am sorry did not feel welcomed, as...

NORTH YORK
Reviewed 3 weeks ago

Great location in downtown Ottawa, right across from the Rideau Mall and walking distance to Parliament Hill. I stayed for 4 nights during a business trip and was happy with the friendly and helpful staff.

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Thank JAITRA J
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear JAITRA J, Thank you so much for the kind words. We are glad you benefited from our central location and that our team members made your stay delightful. We look forward in welcoming you again. Regards, Danny Ponte Novotel Ottawa

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Albion Rooms
The Albion Rooms
Cuisines: Canadian, Bar, Contemporary, Gastropub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $23+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 

Additional Information about Novotel Ottawa

Address: 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
Region: Canada > Ontario > Ottawa > Byward Market Area
Price Range: RM561 - RM1,007 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 281
Reservation Options:
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa
Hotel Style:
#8 Luxury Hotel in Ottawa
#22 Business Hotel in Ottawa
#24 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Ottawa staff and other travellers.
13 questions
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10 months ago
Montreal, Canada
Buffalo
3 days ago

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Questions? Get answers from Novotel Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are larger with wider windows”
 of 5 bubbles tennisanyone2017, 11 Feb 2017 | Read review
“Not the 5th floor as the pool and exercise room is located on 5th.”
 of 5 bubbles S7706MFjeffw, 21 Jan 2017 | Read review
“Get a room with a King. The newly renovated suites are amazing!”
 of 5 bubbles H2235VOkenr, 3 Jan 2017 | Read review
“Ninth Floor was nice”
 of 5 bubbles mcmurrytravels, 29 Nov 2016 | Read review
“Just ask for the best view available as you need something to provoke your inner you. LOL.”
 of 5 bubbles ZDrF, 28 Nov 2016 | Read review
5 of 5