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Sheraton Ottawa Hotel

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#23 of 67 Hotels in Ottawa
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Ottawa Hotel
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697 Reviews from our TripAdvisor Community

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Showing 624: English reviews
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Toronto, Canada
Reviewed 3 days ago NEWvia mobile

Great location and friendly service, however, even though it is undergoing renovations, the place seems a tad dated. Things as odd as not having a fan in the washroom! The steam takes a while to dissipate unless you shower with the door wide open. The platinum lounge is wonderful with a great breakfast and nice evening hors d'oeuvres. The cappuccino...

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Helpful?
Thank eddie s
SheratonOttawa, Manager at Sheraton Ottawa Hotel, responded to this review

Good afternoon, Thank you for taking the time to share your recent experience at the Sheraton Ottawa Hotel with us. These surveys help us to see where we excel and where there is room for improvement. As you noticed, we are conducting our re-modernization project; beginning with elevators and then moving to the lobby area and guest rooms. This is...

Newcastle
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

We came to Ottawa to celebrate our wedding anniversary and enjoy Winterlude! This trip has been incredible!! The Sheraton Hotels customer service is beyond reproach. They checked us in quickly to our Club Level room. Very friendly and helpful. We didn't like our room location only because it was beside the service elevator. So they promptly moved us up a...

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Helpful?
Thank SBishop18
About Hotel's Favourite Review
Toronto, Canada
Reviewed 6 days ago NEW

Pros: The service of the hotel was excellent. The staff were very friendly, nice, and helpful. The room was clean to my liking and very spacious. Cons: There was construction happening across the street from our room during both nights of our stay. The construction would start at midnight all the way until dawn. I don't think it is even...

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Helpful?
Thank peepshy
SheratonOttawa, Manager at Sheraton Ottawa Hotel, responded to this review

Thank you for taking the time to share your recent experience at the Sheraton Ottawa Hotel with us. These surveys help us to see where we excel and where there is room for improvement. We strive to maintain the highest standards, not only in service, but in advising our customers of any upcoming events which may affect their stay. Unfortunately,...

Montreal, Canada
Reviewed 1 week ago via mobile

Horrible stay with electrical work being done midnight to 5 ish am , they somehow placed me on a floor where at 4:30 am there was slight drilling and banging enough to wake you. They stated in front of elevators electrical shutdown but not renovations! So with the renovations going on I will not be going back! Next time Management...

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Helpful?
Thank pierrebC8744IH
SheratonOttawa, Front Office Manager at Sheraton Ottawa Hotel, responded to this review

Greetings pierrebC8744IH, Thank you for your feedback regarding your most recent stay with us. Your feedback is important to us as he helps us identify where we excel and where there is room for improvement. As you noticed, during the last few months we have begun our re-modernization project; beginning with elevators and then moving to the lobby area and...

Belfast, United Kingdom
Reviewed 2 weeks ago via mobile

This place is very close to Parliament and to Elgin Street where there are many government buildings. I stayed here 3 years ago and they are still renovating the place. My room on the 15th floor was spacious with a king bed. Good bathroom and also a coffee machine on the desk.

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Helpful?
Thank Crocodile_Ddee
Reviewed 3 weeks ago

I stayed at the Sheraton for 2 nights. The staff were friendly and the room was clean and nice. The valet parking service was a bother but the drivers were friendly. The hotel is being renovated so it's in a bit of a mess. I had a terrible experience at the restaurant so avoid eating there. I ordered a tomato...

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Helpful?
Thank Susan H
SheratonOttawa, Manager at Sheraton Ottawa Hotel, responded to this review

Good Afternoon Susan, I would first like to thank you for your valuable feedback in regards to your last dining experience with us at the Sheraton. I sincerely apologize for the poor food quality your received and I want to express this is not the norm and is taken very seriously by both myself and our Executive Chef. We have...

Reviewed 3 weeks ago

Yes the Sheraton in Ottawa is under renovations...(renovation in the lobby and on few floors). To tell you the truth I was expecting a lot more from the Sheraton's chain. LIKE WHAT? well.. for $320 at night..the hotel lobby looks like a late 80's reception...not enough light, mirrors, and decor in general. The outside entrance is squalid and needs a...

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Helpful?
Thank Ri B
SheratonOttawa, Manager at Sheraton Ottawa Hotel, responded to this review

Hello, Thank you for taking the time to provide feedback on your recent stay at the Sheraton Ottawa Hotel. We sincerely appreciate the positive feedback regarding our associates and will certainly pass your comments along. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but...

Spokane, Washington
Reviewed 4 weeks ago via mobile

Under some remodeling which if definitely needs. Everything from the lobby the hallways and the rooms need a facelift. Decent location and very close to the parliament building. Wasn't overpriced but not what to expect from a Sheraton. I am sure once the renovation is complete their rating will improve.

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Helpful?
Thank Bermanfiver
SheratonOttawa, Front Office Manager at Sheraton Ottawa Hotel, responded to this review

Greetings Bermanfiver, Thank you for your feedback regarding your most recent stay at the Sheraton Ottawa Hotel. We are thrilled to hear our hotel met your location needs at the right price! During the last few months we have begun our re-modernization project; beginning with elevators and then moving to the lobby area and guest rooms. This is all in...

Ontario, Canada
Reviewed 11 February 2017

This is not a standard Sheraton property. Rooms and bathrooms need renovation.Service and cleanliness are excellent. Hotel's cdation is okay but a little far away from Byword market compared to Westin. Free buffet breakfast is a bonus.

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Helpful?
Thank nianigil
SheratonOttawa, Front Office Manager at Sheraton Ottawa Hotel, responded to this review

Greetings Nianigil, Thank you very much for taking the time to share your experience regarding your most recent stay at the Sheraton Ottawa. We are very pleased to hear you found the hotel service and cleanliness to be excellent and we will certainly share your feedback with our associates! During the last few months we have begun our re-modernization project;...

Canada
Reviewed 23 January 2017 via mobile

This hotel is just two or so blocks from Parliament Hill and Rideau Canal. The Byward Market is about a 10-15 minute walk. I stay at this hotel about once a month and I really like it because the staff are nice. The only issue that I have with it are the elevators. It seems like it is taking them...

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Thank DrS3LA

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Ottawa is located in the heart of Canada's capital. Our Ottawa accommodations, featuring newly refreshed guestrooms, are just steps away from several of Ottawa's attractions. ... more   less 

Additional Information about Sheraton Ottawa Hotel

Address: 150 Albert St, Ottawa, Ontario K1P 5G2, Canada
Region: Canada > Ontario > Ottawa
Price Range: RM428 - RM1,567 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Ottawa Hotel 3.5*
Number of rooms: 236
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Also Known As:
Sheraton Ottawa
Ottawa Sheraton
Hotel Style:
#13 Family Hotel in Ottawa
#19 Business Hotel in Ottawa
#21 Romantic Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Ottawa Hotel staff and other travellers.
7 questions
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Cicero N Y
9 months ago
Glasgow, United Kingdom
5 months ago
over a year ago
Toronto, Canada

See all questions (7)

Questions? Get answers from Sheraton Ottawa Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that is NOT facing Albert Street.”
 of 5 bubbles peepshy, 17 Mar 2017 | Read review
“Higher floors 11th or up...facing Albert St.”
 of 5 bubbles 203rib, 28 Feb 2017 | Read review
“King room I had was very roomy.”
 of 5 bubbles 525geraldinec, 1 Dec 2016 | Read review
“We were on the 15th floor and could not hear any noise from outside.”
 of 5 bubbles SueAncrum, 27 Nov 2016 | Read review
“away from noisy elevators”
 of 5 bubbles bubbelbine, 31 Oct 2016 | Read review
5 of 5