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About
#59 of 81 hotels in Ottawa
Location
Cleanliness
Service
Value
The WelcomINNS Ottawa features 109 non-smoking rooms that offer comfort and functionality. We offer King, Queen, and Double Bed Rooms that all have microwaves, mini-refrigerators, and coffee/tea makers. Parking is included, along with upgraded WIFI and a Continental Breakfast each morning.
Our charming hotel is ideally situated right off HWY 417 and is minutes from downtown and the Bywaard Market area.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Taxi service
BBQ facilities
Paid public parking nearby
Parking
Wifi
Breakfast available
Breakfast buffet
Vending machine
Baggage storage
Newspaper
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, French, Polish
Hotel links
Location
56Somewhat walkable
Grade: 56 out of 100
48Restaurantswithin 1 km
5Attractionswithin 1 km
1220 Michael St, Ottawa, Ontario K1J 7T1 Canada
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170Reviews2Q+A25Room tips
Reviews
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This is not a hotel. It's a 7-story motel. The decor is ugly. The rug feels gross. The a/c is loud and the electrical outlets are loose. I recommend you avoid this motel. I don't have much else to say.
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Date of stay: February 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ryan Young, General Manager at WelcomINNS Hotel Canada
Responded 27 Feb 2023
Hi zaphodbeeblebrox789 and thank you very much for taking the time to share your review with us. We are sorry to hear that your stay will us fell below expectations. We strive to provide a comfortable and enjoyable stay for all of our guests and do apologize that we failed to live up to this on your stay. We are happy to let you know that we will be starting a renovation project shortly which will see some of our rooms completely modernized, and we hope your will give us another opportunity to show that your experience is one that is not common place at the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
The location of this hotel was great - just where I needed to be and I was so happy that there was free parking. My room was nice - the last time I stayed here they didn't have a room with a bathtub (which I love to have) but this time they did and I was very happy. Staff were friendly and courteous - the facilities were nice too.
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Date of stay: September 2022Trip type: Travelled solo
Value
Location
Service
Room Tip: Try to get a room as high up as possible
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ryan Young, General Manager at WelcomINNS Hotel Canada
Responded 14 Nov 2022
Thank you WorldVoyager for taking the time to share your review with us. We are very happy to hear that you enjoyed your stay with us and were able to get the type of room your prefer. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not maintained or cleaned, disgusting smell. Looked at 3 rooms and all the same. Wallpaper damaged. Not really a fan in the bathroom, curtain rods falling off. Even the hallway had an odor. Front staff did what they could.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I don’t like to write negative reviews, but I know honesty is why I use this sit to begin with… First, I want to say, despite a disappointing stay… everyone was very friendly (and we’re very apologetic). Here’s the rest of it… we got into the room, and the towels that the last guests had used, had not been removed, and were still hanging behind the door and on the floor. Every towel was dirty, and wet (so gross… being I’m a bit of a clean freak, this started the stay off on a very bad note). It took us about 1/2 and hour to get new towels… but they didn’t have any more hand towels or wash cloths. Sigh The shower was had mildew all over the grout, and the shower head was on of the old yellow round ones, covered in water scaling, and the water came out so hard it get like my skin was peeling off. There were little flies in the room. And only k e of the two door cards worked (bad when you being the one to get coffee in the morning and can’t get back into the room) And. To top it all off, the vending machine on our floor ate our money, and didn’t give us our water. So, all in all, I have to say, I would not recommend this hotel. But, the people were nice…
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
I found a deal on one website that looked too good but it turned out to be true. We stayed there for 2 nights coming to Ottawa on business. Despite the fact that we showed up almost 2 hours before check-in time, they gave us a room on the 3rd floor. The staff was very nice and helpful. The room (302) was VERY clean and my wife (who is very picky about these things) really liked it. The mattress was pretty comfortable - neither too soft nor too hard. The room had a microwave and a coffee maker. Everything was working fine and we did not have any issues with that. Overall it was a nice stay and I would definitely stay there again.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I rarely stay in hotels however I came to Ottawa to celebrate a kilometerstone (milestone for Americans ;-) birthday and decided to splurge a little. I was able to talk a friend into coming with me. I first saw this hotel on TripAdvisor, went to their own website and found I could book 4 nights for $119/nt. I spent about an hour looking around some of the big Internet travel sites and found the exact room promoted on one of them for $89! I called the hotel and asked if they price matched. After about 10min of them looking online to find the promo I was looking at, the shift supervisor approved the match! I had to agree to pay for all 4 nights whether I used them or not. I didn't care because I was coming! The location is GREAT, next to TransCanada/417 highway. That was very convenient as I had to drive to Carp the next morning and that was the highway I used. I was on that expressway 2 minutes after leaving the hotel! Check in was fast and efficient. The person checking me in was confused when I told her I was on a $89 promo, she had not heard about it but eventually found some notes on my reservation in the computer. Even though there was free parking, I wanted to leave the car at the hotel most days and take public transit downtown. I had heard even with the government shut down, parking was scarce and expensive in the city center. On check in I happened to ask how close a bus stop was to take us downtown as I wanted to do the double deck Grayline tour on Sunday and Monday. The desk clerk said I didn't need to take the city bus as the double deck bus picked up their guests every morning at 9am at the hotel! BONUS! I'm glad I asked. Our room was on the fourth floor and included two very comfortable Queen beds with 7" mattresses and fluffy comforters, a very nice bathroom, 40" LCD TV, small refrigerator, microwave and coffee maker. They also had WiFi that worked great! There was only one ceramic cup and one plastic cup for the first night, we would have liked two ceramic cups but it was too late to call down and ask. Both my friend and I noted how quiet the surroundings were. Almost the entire floor had booked rooms for two nights but we didn't hear much noise. Also, we were on the back side of the hotel not facing the street or highway so that may have contributed to it. If I were to return, I would ask for a first floor room on the same side of the hotel as each had direct access to the parking lot. Although the room was very clean and comfortable, there were not enough electrical plugs and the only available one to plug in my cell phone and computer was so worn out that the cables would not stay in the plug. I always bring extra cables, I had a long extension that ran from near the head of my bed to the table at the other end of the room. Without it, I would not have been able to charge my devices. One thing that would help is a USB hub of some sort on the night table - maybe a hotel lamp with USB hub built in. That would have been convenient to charge my cell phone. Overall the room keeping service was good although the the first day when we returned, we had expected two clean ceramic cups to be in the room. Not only was there not, the housekeeping service had not removed the used ceramic cup from the night before that still had coffee in it and the coffee maker was not cleaned. We called down to the desk and a maintenance person was up in about 10min with a replacement coffee maker and ceramic mugs. He was quite apologetic and said that should not have happened. I should also mention that the hallways and public areas, including dining area near the front desk were always very clean. The hotel included a typical continental breakfast - cereals, milk, bagels, toast, fresh fruit, juices, yogurt, eggs, make your own waffles. The food was very good although each morning we were in the dining room around 8am and it was so busy there were not enough seats for everyone. This hotel really needs a bigger dining room, at least twice the size of what they now have and there needs to be more room to move around. Also, one morning the food services attendant, although apparently very nice, was not helpful because she obviously did not understand English. How can customers communicate with a staff person that does not understand them? I had such a great time in Ottawa that I decided to stay an extra night. The morning of check out I went down early and happened to talk to the same person that took my reservation a few weeks earlier. I told him I wanted to stay one more night. He said rooms were plentiful as government was shut down until after the election so even though there were tourists, overall demand was down. Then he told me the room would be $149 for the night! I said I had paid $89 and he said that was a promo rate approved for 4 nights. He offered the room for $139. I asked him if he wanted an additional guaranteed night or not? He said that was the best he could do. I told him not to book an extra night. I went back to my room and found another place on the Internet that was not as nice but only $5 more than I had paid and was walking distance to the Parliament Buildings. I called them and reserved a room for that night. 30min later I went back down to check out and he asked if I wanted the room. I told him I would have taken it for the same price, they could not do it and I told him I had just booked a room elsewhere for $94. Bottom line is they missed an extra night of revenue because of inflexibility. I also know that they they told me there were lots of rooms every night so I'm surprised when they had the chance to keep a customer for one more night, they chose to decline. I'm not angry about it, it was no loss to me. I had a place for one more night that allowed me to leave my car at their place all day even before check in and it was downtown thereby saving me the transit time. Overall this was a very nice stay. I would definitely stay here again.…
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Date of stay: September 2019
Location
Service
Sleep Quality
Room Tip: Ask for a 1st Flr room at the rear of the hotel that include direct access from room to parking lot.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The location is ideal, close to St. Laurent Mall and right off the 417 highway. Check in was fast and the elevators are fast. The room (410) had a microwave and fridge and a coffee maker but we only had one ceramic cup and one plastic cup for the first night. All the electrical plugs were so worn out that the charging cables almost fall out. The towels were old as well and we didn’t throw the used ones onto the floor so the next night they were up back for us to use again. Just beware if you want new towels. Otherwise the room was okay except the ceiling fan in the washroom took a long time to work. The breakfast was continental with hard boiled eggs and some apples and yogurt on the side. The parking is free and free Wifi which was a bit slow. I give them 3 stars for the room and 4 stars for the free parking, wifi, and breakfast!…
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Date of stay: September 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
The lighting in the room was so dim that it was impossible to read once the sun set. A 100 watt bulb would have been welcome. The TV didn't work. But the room was comfortable, clean, with a good mattress. Shower in bathroom. An ok place to sleep the night, but not if you want to work or read in the evening.
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Date of stay: September 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed for one night August 22/19. Called hotel direct to book this room @ senior discount rate $115.00. This hotel is very basic (offers free continental breakfast, free wi-fi, and elevator). Beds comfortable with firm mattress. Bathroom has been updated. Hotel located close to Freeway and large mall.
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Date of stay: August 2019
Value
Rooms
Service
Room Tip: We stayed on 3rd floor - was quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
There was an issue with my original room so the staff moved me. The second room had loose bathroom fixtures, but otherwise was okay. The staff was very understanding, but due to my experience with the original room, I wouldn't stay there again. The continental breakfast also left a lot to be desired.
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Date of stay: May 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from WelcomINNS, Director of Sales at WelcomINNS Hotel Canada
Responded 27 Jul 2018
Dear Kellisaway, Thank you very much for taking the time to review our hotel. Your feedback is extremely valuable to us as we strive to improve with each stay. I sincerely apologize if we failed to meet your expectations with your most recent stay. Please feel free to contact the sales department of the hotel to further discuss the details of your stay. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$93 - US$138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
welcominns hotel ottawa
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
109
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Frequently Asked Questions about WelcomINNS Hotel Canada
Which popular attractions are close to WelcomINNS Hotel Canada?
Nearby attractions include Lockdown - Ogilvie (0.3 km), St Laurent (0.4 km), and Rainbow Cinemas (0.4 km).
What are some of the property amenities at WelcomINNS Hotel Canada?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at WelcomINNS Hotel Canada?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at WelcomINNS Hotel Canada?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at WelcomINNS Hotel Canada?
Yes, free parking and paid public parking nearby are available to guests.
What are some restaurants close to WelcomINNS Hotel Canada?
Conveniently located restaurants include John Juan Burrito Mexican Grill, Tangerine Pizza, and Red Lobster.
Are there opportunities to exercise at WelcomINNS Hotel Canada?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at WelcomINNS Hotel Canada?
Yes, self serve laundry and a clothes dryer are offered to guests.
Which languages are spoken by the staff at WelcomINNS Hotel Canada?
The staff speaks multiple languages, including English, French, and Polish.
Are there any historical sites close to WelcomINNS Hotel Canada?
Many travellers enjoy visiting Parliament Hill and Buildings (5.2 km), Rideau Hall (5.3 km), and Laurier House National Historic Site (3.6 km).
Does WelcomINNS Hotel Canada have any great views?
Yes, guests often enjoy the city view available here.