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Capital Hill Hotel & Suites

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Capital Hill Hotel & Suites
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670 Reviews from our TripAdvisor Community

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Showing 470: English reviews
Hayling Island, United Kingdom
Reviewed 15 November 2016

I am staying here as I write this and frankly it is a bit tired and if I am honest and based on my experience would not make a 2 star grading. The decor needs updating, it is very dark and dingy throughout. My room is very tired nobody has cleaned under the beds or the sofa for a good...

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1Thank Jon G
Ontario, Canada
Reviewed 11 November 2016 via mobile

The best thing to be said about this hotel is the location to Parliament and the War Memorial which is why we were in Ottawa (Remembrance Day Ceremonies) and the Byward Market. The parking is atrocious so it is a good thing we could walk everywhere. The room was adequate but nothing special.

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Thank CarbonLilies
Ontario, Canada
Reviewed 9 November 2016

This hotel is ideal for those of you who want to get as close to Parliament Hill as you can get. With Tim Horton's a few steps down the road and a Starbucks right around the corner! While staying in Ottawa we decided to walk instead of trying to find a decent parking spot as there isn't many options for...

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Thank rls246
Urmond, The Netherlands
Reviewed 31 October 2016

To start off with the positives: This hotel has a great location. The rooms are very spacious, with a separate seating room and bedroom. Parking lot behind the hotel. BUT; the rooms are really old fashioned and in need of a make-over! It smelled a bit musty. Everything looked worn out, cables are not tidy eliminated, there was a weird...

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Thank Saskia-W
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

Thank you for choosing to stay with us, and sharing your experience. We have been monitoring and taking note on all of the feedback provided from our guests, and we are in the process of planning some exciting new changes to our guest rooms, which will be implemented in phases beginning this winter. The first, being new mattresses throughout, followed...

Toronto, Canada
Reviewed 21 October 2016 via mobile

Location-wise, Capital Suites is a very short walk from the Parliament buildings, Byward Market, National Gallery, Rideau Centre, Shaw convention centre, the Canal, etc. Tim Horton's is only a few steps down the street. However ... Upon arrival, there is extremely minimal on-site parking (good luck finding it). Not even a decent / safe place to pull in to unload...

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Thank kproulx
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

It is always very unfortunate to learn when someone does not fully enjoy their stay with us. We read each and every review which allows us to look at the different areas we can improve upon to meet the needs of our guests. You are most certainly correct in that we do not have a swimming pool or hot tub,...

Montreal
Reviewed 20 October 2016

I might be close to 60 hotel nights this year only, and this is the worst hotel I've stayed in so far... This hotel is seriously lacking in many ways. Staff is not particularly friendly. Horrible parking, tiny and packed with cars in a total mess. Self parking but you need to leave your keys so they can move your...

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Thank Dudeneverstop
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

We are sorry to hear that you did not enjoy your stay. As a 3 1/2 star rated hotel, we do market to the budget conscious traveller who would like to stay directly in downtown Ottawa in a clean and comfortable hotel at a fair and reasonable price point, with our amenities clearly outlined on our website. That being said,...

Reviewed 18 October 2016 via mobile

Just 400M from Parliament Hill, and a 15 minute walk to Byward Market this is a great place to stay for the budget conscious traveller. $140 a night for 2 queen beds, private bathroom, sitting area with two chairs and a couch and coffee table, desk, kitchenette with fridge microwave sink and dishes. We stayed in room 602 at the...

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Helpful?
Thank Amy B
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

Thank you for taking the time to review the hotel based on your visit with us this October. We are happy to hear that our Front Desk staff were both friendly and helpful and that you found our price point to be in line with your budget for a downtown Ottawa hotel. We have on-order brand new mattresses and box...

Toronto, Canada
Reviewed 12 October 2016

I stayed at Capital Hill Hotel & Suites this long weekend (Thanksgiving weekend, 2016) and was extremely dissapointed by the accommodations and staff. There isnt any sort of instruction in parking, my boyfriend ended up dropping me off and then going to circle the block until we were told where we could park as the two floors of parking they...

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1Thank buntinga89
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

We are so sorry to hear that you had an unpleasant experience while staying with us at the hotel. Certainly it is our goal to ensure that we have clear instructions that we are giving our guests and to always provide friendly and helpful service, and we are very sorry that you did not feel welcome and accommodated by our...

Luxembourg
Reviewed 11 October 2016

Super nice location, close to everything, but quiet. Hotel room was very clean.There was also a separate room with kitchen facilities (fridge, microwave, plates and cutlery), very nice if you don't feel like going to a restaurant.

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Thank SaraVeg81
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

We are so happy to hear that you enjoyed your visit with us, and that you found your guest room to be clean and comfortable with the hotel well situated. Ottawa has so many great attractions that we hope you will stay with us again when you are back in the city. With thanks and kindest regards, Sherri Macki Sales...

Toronto, Canada
Reviewed 6 October 2016

On the day after I arrived, two items went missing from my hotel room. When I talked to a manager, he assured me the housekeeper was not responsible. What I discovered was that it was likely someone had taken one of my card keys. Someone came later into my room and stole items from him. What is weird is that...

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Helpful?
Thank wwicken
Capital88, Director of Sales at Capital Hill Hotel & Suites, responded to this review

Thank you for choosing to stay with us, and we are very sorry that your items went missing and have not been recovered. We take this very seriously, and as soon as you brought this to our attention, our Housekeeping Supervisor immediately spoke with your room attendant, and our Manager on Duty came into the hotel to read the door...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Locally owned and operated we are a 3 1/2 star hotel, with 5 star friendliness. Located in the heart of the Nation's Capital, we are a smoke free property with 152 guest rooms and 10 meeting rooms. We are situated in the midst of the city's business and tourist district; only two blocks from Parliament Hill. The only way you'll get closer to the hill, is if you get elected. ... more   less 

Additional Information about Capital Hill Hotel & Suites

Address: 88 rue Albert Street, Ottawa, Ontario K1P 5E9, Canada
Region: Canada > Ontario > Ottawa
Price Range: RM412 - RM646 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Capital Hill Hotel & Suites 3*
Number of rooms: 150
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Also Known As:
Capital Hill Hotel Ottawa
Capital Hill Hotel And Suites
Capital Hill Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Capital Hill Hotel & Suites staff and other travellers.
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Questions? Get answers from Capital Hill Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have less road noise”
 of 5 bubbles SulinQ, 8 Feb 2017 | Read review
“Find another hotel!!!”
 of 5 bubbles jong661, 15 Nov 2016 | Read review
“Great location for sightseeing , shopping and eating . We had a back corner room very quiet .”
 of 5 bubbles D5103OQwendyl, 4 Oct 2016 | Read review
“Book any room, all good.”
 of 5 bubbles IanF24, 24 Aug 2016 | Read review
“enjoyed the room I had”
 of 5 bubbles Gennie099, 5 Aug 2016 | Read review
5 of 5