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Residence Inn Ottawa Downtown

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#13 of 67 Hotels in Ottawa
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Residence Inn Ottawa Downtown
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838 Reviews from our TripAdvisor Community

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Showing 771: English reviews
Sydney, Australia
Reviewed 20 August 2016

My family loved the spacious suite. It was clean and great value for money.The staff were friendly and helpful. The hotel is is a comfortable walk to the parliament and museum of nature. We will stay there again.

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1Thank gioia52
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi gioia52, Thank you for your comments after your stay with us. Glad you liked our spacious suite and the staff. We look forward to welcoming you here again in the future. With kind regards, N.Ravi General Manager

Brampton, Canada
Reviewed 20 August 2016

Booked this hotel to be close to Parliament and Museums. Great location, great staff and perfect for walking to museums, shopping, etc. Breakfast is included everyday and they even have evening snacks! The pool is small and a little cool for my liking, but otherwise fine. Our toilet handle broke the first night around 10pm and we called to the...

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1Thank Jill A
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi Jill A, Thank you for nice comments about the Hotel and am sorry that you felt the pool was cold. We usually keep it at about 83 degrees Fahrenheit or 28 degrees Celsius. I am so happy that the all else was good with your stay. Please visit Ottawa again and we look forward to a stay with us...

Mississauga, Ontario
Reviewed 19 August 2016

This location is amazing to walk everywhere you want! The hot breakfast was always delicious with low of choices. The room was clean and exceeded our expectations. The staff was always helpful and answered requests promptly. I will be staying here again and recommending it to friends.

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1Thank 400kristinew
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi 400kristinew, Great reveiw by you and we are very pleased that your stay with us was to your satisfaction. We look forward to your next visit. Regards, N.Ravi General Manager

Toronto, Ontario
Reviewed 19 August 2016

Our suite was very spacious and accommodated all 7 of us. The two bedrooms were situated in such a way that there was privacy. It was great to have 2 washrooms and a kitchen with a refrigerator to keep our water cold. We really enjoyed breakfast as it offered us a great variety of foods. The location allowed us to...

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1Thank marialR6714KD
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi marialR6714KD, Thank you for your comments after your stay with us and glad your family of 7 was comfortable in our room. We are very family friendly and we are happy that you and the family were able to enjoy a good breakfast. We look forward to your next visit. With kind regards, N.Ravi General Manager

Ottawa, Ontario
Reviewed 18 August 2016

Overall the quality and service are excellent. The staff are professional, friendly and very helpful. It would be nice to have an egg option at breakfast - i.e.., omelet or choice of fried, etc. May not be practical though! The main complaint is the television. More specifically, the remote. It is necessary to get the remote in the exact position...

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1Thank alerlandsen
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi alerlandsen, Thank you for staying with us and your comments. Breakfast is a Marriott standard and these are what is specified by them. While we do not have a working kitchen, we try and get the scrambled eggs done here at the Hotel. There are some ongoing changes in the breakfast program currently. All out TV's and remotes are...

Vancouver, Canada
Reviewed 17 August 2016

Our suite was spacious and comfortable, although a bit dated. The fully-equipped kitchen was very convenient. The bed was very comfortable and the air conditioning adequate. The hotel is centrally located in Centreville, and is within easy walking distance of Parliament Hill, ByWard Market and Sparks Street Mall. There are several great restaurants close by. Hotel staff are friendly and...

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1Thank Wayne A
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi Wayne A, At the outset let me apologize for the Housekeeping issues. We are generally very good with the Housekeeping and I shall take corrective action. Thank you for all the positive comments about the Hotel staff andf the comfort of our rooms including the proximity to several places of interest. Please do visit us again and we look...

Brussels, Belgium
Reviewed 16 August 2016

We stayed here for 5 days and chose it due to its central downtown location and accessabiity to downtown areas. I have stayed are a year ago for the same reason. The property offers huge rooms with separate bedroom areas, dining area, living room and full kitchen making it idea for long stays or those with families wanting to cut...

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1Thank Mark Y
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi Mark Y, Thank you for your comments after your recent stay with us. At the outset let me apologize to you for the loud fan and the room lock. Our locks are usually pretty efficient unless the battery ran out. We do service these regularly. The fan is two-speed and at lower temperature needs it is quieter. I am...

Quinte West, Ontario
Reviewed 15 August 2016

We took our grandson to Ottawa for his birthday. He had a blast! The hotel is centrally located and we were able to walk to most of the places we wanted to go. Our grandson loved the pool. Very happy with on site parking! Would definitely stay again. Oh and breakfast was terrific! Thank you! 😄

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1Thank lianawhitman
N R, General Manager at Residence Inn Ottawa Downtown, responded to this review

Hi lianawhitman, Thank you for your great comments after your stay here. We're so happy that it was your grandson's birthday. Glad he had a blast as these memories are forever!!!! We look forward to your next visit. Thanks and regards, N.Ravi General Manager

Ottawa, Canada
Reviewed 14 August 2016

This is a central location downtown Ottawa makes it easy to walk to many locations. The Rideau Mall, and other shops,Parliament buildings, and a large choice of places to go out and eat at. Easy to to by car too. We were able to get a large corner suite for our stay, so it has ben just like home. I...

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1Thank Kristiina A
Douglas C, Front Office Manager at Residence Inn Ottawa Downtown, responded to this review

Thank you Kristiina A! It was a pleasure to have you as our guest at the Residence Inn. I am pleased to hear you enjoyed the larger suite! Please let me know if you should need anything in the future. It would be great to have you stay again. Cheers! Douglas Crosbie Guest Services Manager douglas.crosbie@marriott.com

Vancouver Island, British Columbia
Reviewed 14 August 2016

The location is very convenient but the sheets and pillows smelled bad. I found the front desk very helpful and the breakfast was good value. The pool was not very clean either, although the gym was excellent.

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1Thank rkap369
Douglas C, Front Office Manager at Residence Inn Ottawa Downtown, responded to this review

Dear rkap369, Thank you very much for sharing your feedback. It was a pleasure to have you stay with us, and I hope you enjoyed Ottawa! I am disappointed to hear that there were a few things amiss during you visit. If you had some time to contact me to let me know a little more about the sheets and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Residence Inn Ottawa Downtown

Address: 161 Laurier Ave W, Ottawa, Ontario K1P 5J2, Canada
Region: Canada > Ontario > Ottawa
Price Range: RM552 - RM1,184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Ottawa Downtown 3*
Number of rooms: 177
Reservation Options:
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Also Known As:
Residence Inn Ottawa Downtown Hotel Ottawa
Ottawa Residence Inn
Hotel Style:
#20 Family Hotel in Ottawa
#25 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Ottawa Downtown staff and other travellers.
11 questions
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Questions? Get answers from Residence Inn Ottawa Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great room, top notch staff, great location.”
 of 5 bubbles boulas, 19 Mar 2017 | Read review
“In winter months it would be good to have a dark cloth or paper towel to wipe salt off boots.”
 of 5 bubbles WendyKB, 19 Mar 2017 | Read review
“It's worth it to pay a little more for a suite that has kitchen.”
 of 5 bubbles Deboraermel, 18 Mar 2017 | Read review
“If you reuse your towels you get a voucher for Starbucks around the corner!”
 of 5 bubbles jmac721, 15 Mar 2017 | Read review
“Bring plenty of food if you enjoy cooking. The Kitchen is well equipped to allow for healthy home cooked meals while you are away.”
 of 5 bubbles A8725PDmichaels, 9 Mar 2017 | Read review
5 of 5