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Hilton Garden Inn Ottawa Airport

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Traveller (225)
Room & Suite (340)
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Overview
  • Excellent59%
  • Very good31%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“free shuttle”(26 reviews)
“on demand”(23 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Ottawa Airport
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Ottawa Airport
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,203)
There are newer reviews for Hilton Garden Inn Ottawa Airport
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1,168 results
Traveller rating
676
363
85
34
10
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676
363
85
34
10
Show reviews that mention
All reviewsan early morning flightfree shuttleon demandthe shuttle drivergreat hotelrestaurant staffrooms are largehot breakfastfront desk stafffridge and microwaveminute drivepool and hot tubking bedexcellent stayconvenient locationgreat roomcomfortable beds
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151 - 155 of 1,168 reviews
Reviewed 12 July 2017

I have stayed at this hotel many times over the years. The service is always good. The shuttle is quick. The rooms are functional. The restaurant is not fancy, but the food is of good quality. Everything is practical and well done.More

Review collected in partnership with Hilton Garden Inn
Thank N6254XUerics
Response from AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa AirportResponded 14 July 2017

Thank you for taking the time to review our hotel. We appreciate your continued loyalty. We know there are so many choices for hotels and we are pleased you continue to choose us for your stays in Ottawa. We agree the food is amazing too....More

Reviewed 10 July 2017

Stayed here for only 1 night bit it was great. The staff was friendly and made sure everything was to our liking. The room was spacious and clean. The restaurant staff was friendly. Overall an enjoyable night. The only thing I didn't like was that...More

Thank Gena D E
Reviewed 10 July 2017

The hotel is ideal for the airport, but is well outside Ottawa. I was extremely disappointed in the hotel. We had booked a Deluxe room for 5 nights over the Canada 150 celebrations. The room was dreary, very tired and needed urgent refurbishment. This may...More

Thank DavidSSAndrews
Response from AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa AirportResponded 11 July 2017

We are sorry to hear you did not enjoy your room. With respect to your comments, we are somewhat confused as the room you stayed in is brand new from 2016. The sinks in the wet bar are being installed as an added benefit this...More

Reviewed 8 July 2017

Close to airport. Quick friendly shuttle service. Bus stop close by to go into Ottawa. Pillows were too soft. The bed was very comfortable. The breaksgast was ok but would have preferred a la carte menu options.

Review collected in partnership with Hilton Garden Inn
Thank Bonnie K
Reviewed 5 July 2017

Hotel was clean and many of the staff were friendly. However, a few staff members made this hotel one we will not go to again! In the morning all we wanted was a piece of toast and coffee "no, if you want toast you have...More

Review collected in partnership with Hilton Garden Inn
3  Thank 380elisabethd
Response from AlisonHunter, Director of Sales at Hilton Garden Inn Ottawa AirportResponded 10 July 2017

We are very sorry that you had a less than exceptional experience. I will share this feedback with the management team as this is certainly not usual for our team. We focus on customer service excellence. As for the breakfast, it is a buffet breakfast...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$112 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Ottawa
#4 Best Value Hotel in Ottawa
#4 Business Hotel in Ottawa
#4 Romantic Hotel in Ottawa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$112 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Ottawa
#4 Best Value Hotel in Ottawa
#4 Business Hotel in Ottawa
#4 Romantic Hotel in Ottawa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (225)
Room & Suite (340)
Dining (41)
Pool & Beach (24)
Amenities (39)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
occams-razor
25 November 2017|
AnswerShow all 2 answers
Response from AlisonHunter | Property representative |
There are many options including bus taxi and Uber. The least expensive is bus and you can catch it right outside hotel and it takes you right to the centre of downtown
1
Vote
Matthew H
26 October 2017|
AnswerShow all 3 answers
Response from AlisonHunter | Property representative |
Yes, you can book a room, but check out would be noon. You could make the request for a late checkout, but 2pm would be the latest they could honor without a charge and only if availability allows it on the date. Feel free... More
0
Votes
Ann C
17 January 2017|
AnswerShow all 2 answers
Response from AlisonHunter | Property representative |
Good morning Ann, Unfortunately, we do not offer the service to leave your vehicle at the hotel. It is too challenging to complete snow removal and we need the parking for our registered guests and meeting attendees. We do... More
0
Votes
Room Tips
"Don't get one next to the stairwell"
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"Stay away from rooms in the X10-X16 range"
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"not sure about that-our room was on 2nd floor and very nice."
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"All rooms are large and quiet."
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