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BEST WESTERN St Catharines Hotel & Conference Centre

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BEST WESTERN St Catharines Hotel & Conference Centre
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403 Reviews from our TripAdvisor Community

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San Francisco
Reviewed 2 days ago NEWvia mobile

Stayed to watch a couple days of the Curling championship. Staff were all super friendly. Enjoyed the breakfast and the gym facilities. Very convenient to downtown - about a $10 cab/uber. Right beside all retail amenities. The hotel does need upgrading but great staff make up for that.

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Helpful?
Thank Mike S
Reviewed 2 weeks ago via mobile

It was a get what you pay for kind of deal. Not bad, but not good. The room itself is okay. Bathroom clean. Not enough pillows given but I could have asked for more. The cleaning staff is relentless. I was knocked out with a Do not Disturb sign on the door and they still knocked and tried to open...

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Helpful?
1Thank Courtney G
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. We apologize for the disruption during your stay. We will work with our housekeeping staff to ensure this does not happen again. Please consider trying us again to see the changes we are implementing.

Ottawa, Canada
Reviewed 2 weeks ago

Stayed here for my son's recent volleyball tournament - at first glance, my hopes were quite low, but the more I saw of this hotel, the more I was impressed. There's ample parking, and the location is convenient to the QEW and shopping, with a mall and multiple restaurants nearby, as well as a well stocked LCBO. For amenities, there...

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Helpful?
Thank BROWMI
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your kind feedback. We appreciate your business and look forward to seeing you again in the near future.

Reviewed 2 weeks ago via mobile

My 2 children bought shirts with their own money from Polo at the Outlet Collection and forgot them in the room. After check out, I called housekeeping the same day and they said nothing was turned in. The items were definitely stolen by the staff!

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Helpful?
Thank Karen M
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your recent review. On behalf of the entire team, we apologize for the inconvenience this may have caused. Unfortunately, we have no paperwork or information in our log books regarding your phone call or missing items. Perhaps the items were found in your luggage when you unpacked? While we have been in business for 40 years, this...

Komoka, Canada
Reviewed 3 weeks ago

The hotel is conveniently located near restaurants, Costco and Walmart. Easy access from the highway. Upon checking in my first suggestion would be to avoid the elevator if you can. It is less accessible than the stairs. You have to somehow twist yourself into a separate room with a door to use the elevator. The elevator can only hold maximum...

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Helpful?
Thank Tracy R
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. Our guests love our convenient location to all attractions in Niagara. The new Outlet Collection of Niagara Mall is only 5 minutes away! We will take a look at the AC unit to ensure it is running efficiently. Hope to see you again soon.

Reviewed 4 weeks ago

I stayed a few times between November-December in this hotel. It is overall very tired. I would agree beds are very old, same with the carpets. I never really felt the hotel was overly clean either. Had some issues with the plumbing as the water was either scolding hot or freezing cold. The gym is nice as there is a...

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Helpful?
1Thank lac32342
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. We continually look for opportunity to improve our guest satisfaction and product. In 2016, we replaced all our guestroom carpets and hallway carpets and are in the final stages of replacing all our beds by February 2017. We will review some of the maintenance issues and ensure they are taken care of...

Chatham, Canada
Reviewed 16 January 2017

There was an issue with shower taps but was rectified immediately Extremely accommodating to make us comfortable after checking out while waiting for our bus The hot tub and pool area was very comfortable and clean The in house restaurant a little overpriced for a pizza but did have lots of specials Great ambiance and sport screens Hotel location was...

Review collected in partnership with Best Western
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Helpful?
Thank cheryldR5816LB
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. We hope to see you again soon.

Ontario, Canada
Reviewed 6 January 2017

Didn't even get here. Wouldn't allow my 3 shih tzu. Cleaner than most children and quiet. I don't allow barking they travel everywhere with us. I've never encountered a problem with booking like I've had in this city . Two couples with shih tzu trying to visit overnight and spend tourism dollars there. Very disappointing. Need to get in the...

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Helpful?
Thank bykrchyck
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

I do apologize for any misunderstanding that may have occurred with your potential stay with us. Please be advised that we are a pet friendly hotel, and we have many returning guests that stay with us for this reason. We do charge a minimal pet fee of $20.00 per night/per room plus taxes (for additional cleaning) and not per pet....

Reviewed 6 January 2017 via mobile

Came here for a hockey tournament with several teams. The hotel actually told us they won't accommodate us and serve breakfast earlier so we can have it before kids play hockey. Paid for that breakfast and was counting on it but I guess will have to look for somewhere else in the morning because they won't serve it early enough...

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Helpful?
1Thank Chris W
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

We do apologize for not exceeding your expectations. However, our breakfast times are 6:30-9:30 am Monday through Friday and 7-10 am on weekends and Holidays. This was not a matter of not wanting to accommodate your team, but one of not having adequate notice of yours needs in order to staff earlier to accommodate you. I do apologize for any...

London, ON
Reviewed 2 January 2017 via mobile

Really old beds...you could feel the springs; paper thin walls; you could hear the plumbing from every other room; "full breakfast" didn't look full of flavorful; and to top it all off, I was scalded and frozen about 8 times throughout my shower. Awful stay!

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Helpful?
2Thank shadow1972London_ON
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

On behalf of the management and staff, we apologize for the poor experience. We are always replacing beds and will review the room you stayed in to ensure it is replaced immediately. We are also working with our maintenance team to resolve the hot water issue in your particular room. Hope you will visit again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 

Additional Information about BEST WESTERN St Catharines Hotel & Conference Centre

Address: 2 North Service Rd, St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St. Catharines Hotel & Conference Centre)
Region: Canada > Ontario > St. Catharines
Price Range: RM397 - RM727 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN St Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and other travellers.
5 questions
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Brocton, New York
2 months ago
york, pa

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Questions? Get answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They have second floor executive suits that are supposed to be nicer than their basic rooms”
 of 5 bubbles lac32342, 24 Jan 2017 | Read review
“Avoid pool side rooms as the chlorine smell is over powering”
 of 5 bubbles BrianSheen, 31 Dec 2016 | Read review
“Ask for a room with a NEW bed”
 of 5 bubbles LUGA27, 10 Dec 2016 | Read review
“You can try it , I had a bad stay not saying you will.”
 of 5 bubbles derekg946, 14 Nov 2016 | Read review
“if you are more than 3 in that room and want towels for everybody mention it at the front desk as you arrive.”
 of 5 bubbles leeze8, 14 Sep 2016 | Read review
5 of 5