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BEST WESTERN St Catharines Hotel & Conference Centre

Booking.comUS$79*
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GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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BEST WESTERN St Catharines Hotel & Conference Centre
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423 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN St Catharines Hotel & Conference Centre
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Showing 409: English reviews
Ottawa, Canada
Reviewed 3 weeks ago

Nice place to stay over a weekend for the area. everything close-by. hot tub are good. front desk people are nice. just if the breakfast can have sausage instead ham, and add some chopped fruit will be awesome.

Review collected in partnership with Best Western
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Helpful?
Thank liangl2017
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your experience. Our guests love our central location within Niagara. Our breakfast buffet typically alternates based on the date. Our meats range from sausage links, peameal bacon & ham. We appreciate your feedback as we look for ways to improve our guest satisfaction.

Windsor, Canada
Reviewed 3 weeks ago

I have stayed many times before and will again. The staff is very friendly, the rooms are clean and the amenities are well maintained. I didn't find the breakfast all that great, but the selection was great, with lots of healthy choices if you prefer that. (Fruits, yogurts, etc...)

Review collected in partnership with Best Western
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Helpful?
Thank donnagB9032OU
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. We appreciate your business and look forward to seeing you again.

London< Ontario, Canada
Reviewed 3 weeks ago

I found the service to be poor when it came to the buffet breakfast - long line and not enough food. Also found service poor when items requested for meeting room and these were not provided even though it was requested in advance and again at front desk.

Review collected in partnership with Best Western
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Helpful?
1Thank P7219YElindad
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We strive ourselves on providing exceptional service and in your case we failed to do so. We try our best to stagger groups so that not all guests arrive at breakfast at the same time. Unfortunately, we did not succeed...

Charlottetown, PE
Reviewed 4 weeks ago

Stayed here for one night on our way to Buffalo. Hotel is easy to get to - right be the highway. there are several restaurants closeby. Hotel itself is older, but clean. Beds are good. Out biggest concern was noise from hockey groups - parents worse than the kids. To their credit, the hotel has security staff and they were...

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Helpful?
Thank RichA252
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. We appreciate your business and are always looking for ways to improve our guest satisfaction. Please visit us again soon.

Brockville, Canada
Reviewed 4 weeks ago

My favourite place to stay in St. Catharines uh I don't know what else to say can't wait for the outdoor pool to open maybe play miniputt too the coffee in the room is also 5 star as are the towels the TV is excellent as well

Review collected in partnership with Best Western
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Helpful?
Thank Christian P
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you Christian for your feedback. We look forward to welcoming you back this spring when our beautiful courtyard pool and mini putt is open.

Toronto, Canada
Reviewed 20 March 2017

This is a hockey tournament hotel and very noisy. Lots of PeeWee's running up and down the halls at midnight. The security guard is busy as he is constantly telling kids and loud parents to keep it quiet. Don't like the "FF" charge that mysteriously showed up on my credit card (Facility fee?? You charge extra for the use of...

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Helpful?
1Thank Sadie280
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. We apologize for the issues you experienced during your stay with us. We strive to provide an enjoyable stay for all our guests and we failed to do so. We will review with our maintenance department to see if there is an issue with the height of your exterior door and what...

Paris, Canada
Reviewed 14 March 2017

We were at the Best Western for less than an hour and had a staff member rip a mini stick out of a child's arm that cause a bruise to form. It would have been nice if the staff dealt with the parents. I realized some hockey tournaments have some parents that are difficult but our party was respectful and...

Review collected in partnership with Best Western
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Helpful?
Thank Joanne H
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We strive for superior service and a comfortable stay for all guests. All groups are to sign our group code of conduct upon check in to ensure the safety of all guests. Our FF fee is in place for the...

WINNIPEG, Canada
Reviewed 4 March 2017

SATISFIED TO VERY SATISFIED WITH OUR LENGTHY STAY. tHERE WERE NOT ANY NEGATIVE SURPRISES. We were in St.Catharines for over a week and with the free hot breakfasts, it was well worth the stay. Thanks to the staff.

Review collected in partnership with Best Western
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Helpful?
Thank gerryw180
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. Please visit us again soon!

Newmarket, Canada
Reviewed 1 March 2017

This is a nice hotel, that needs a little renovating in the rooms. It was clean and the beds were good. Reception area is quite nice. Breakfast is good. Staff is very friendly - both reception and housekeeping.

Review collected in partnership with Best Western
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Helpful?
Thank Kathryn S
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. We appreciate your feedback and look for ways to improve our overall guest satisfaction. Please visit again as we always have improvements planned for our property.

Ontario, Canada
Reviewed 28 February 2017

After the front lobby.....it went down hill.....needs a much needed upgrade....lovely swimming pool area....staff very friendly and helpful....internet ...slow to non existent .....I have stayed in nicer BW for less money.......rooms are old and dated

Review collected in partnership with Best Western
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Helpful?
1Thank 34nancy
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your response on Trip Advisor. We take pride in providing a quality product and service to all our guests. Each year we plan for capital investments to stay current with our guests needs. This past year we've replaced all guestroom carpets and artwork and have plans to provide a fresh look to our guestrooms by adding new...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 

Additional Information about BEST WESTERN St Catharines Hotel & Conference Centre

Address: 2 North Service Rd, St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St. Catharines Hotel & Conference Centre)
Region: Canada > Ontario > St. Catharines
Price Range: RM370 - RM745 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN St Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and other travellers.
5 questions
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Brocton, New York
4 months ago
york, pa

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Questions? Get answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to the Highway”
Sadie280, 19 Mar 2017 | Read review
“They have second floor executive suits that are supposed to be nicer than their basic rooms”
lac32342, 24 Jan 2017 | Read review
“Avoid pool side rooms as the chlorine smell is over powering”
BrianSheen, 31 Dec 2016 | Read review
“Ask for a room with a NEW bed”
LUGA27, 10 Dec 2016 | Read review
“You can try it , I had a bad stay not saying you will.”
derekg946, 14 Nov 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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