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DoubleTree by Hilton Hotel Toronto Downtown

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#32 of 132 Hotels in Toronto
Certificate of Excellence
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DoubleTree by Hilton Hotel Toronto Downtown
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1,626 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Toronto Downtown
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Showing 1,441: English reviews
Toronto, Canada
Reviewed 30 December 2015 via mobile

We pro-booked through a third party. Once we arrived because I didn't have photo ID they refused to check us in. I had to make 3 long distance calls for 45 minutes so someone would change the name yo my husband's. The rooms are very small for Toronto but clean and well located

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Helpful?
Thank L0uiseC
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear L0uiseC Thank you very much for taking the time to post your review of our hotel and to share your feedback about your recent stay with us. I am sorry that you were inconvenienced however we take security very seriously and we will only check in a guest if their name is on the reservation. On behalf of myself...

Toronto, Canada
Reviewed 29 December 2015

Great staff and service!! You should sign up for Hilton Honors just to receive the lovely welcome and appreciation from the staff here- superb! Thank YOU! From the front desk to the Hemisphere restaurant - really appreciated. And HH members have 5 floors dedicated to them. Comfortable bed, nice big TV with HD and internet that works. Now, the rooms...

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Helpful?
Thank Spencertraveller
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear Spencertraveller Thank you very much for taking the time to post your review of our hotel and to share your feedback about your recent stay with us.I am very happy that you enjoyed our wonderful service levels and found our staff superb. On behalf of myself and our entire team, we wish you and your family a very happy...

Fenton, Michigan
Reviewed 29 December 2015

They put us in a room behind the storage unit on the floor and it measured 11 ft x 16 ft plus the bathroom. They did not offer any upgrade information or free breakfast at check in for the closet sized room. It was very claustrophobic staying there. This was the worst hotel stay I have had in 30 years.

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5Thank laurie090
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear laurie090 Thank you very much for taking the time to post your review of our hotel and to share your feedback about your recent stay with us.I am very disappointed to hear that you had such a terrible stay because of the size of your hotel room. We have a "Make it Right" policy here at the hotel that...

Reviewed 27 December 2015

We enjoy our stays at double tree, the location is perfect right in downtown area. We don't need a car to explore the area. We will surely to pick this hotel again in the future and recommend to our friends and family.

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Helpful?
Thank Liana S
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear Liana S Thank you very much for taking the time to post your review of our hotel and to share your feedback about your recent stay with us. I am so happy that you had a great stay and our amazing location suited all of your needs. Thank you so much for choosing to stay with us and we...

Dexter, Michigan
Reviewed 26 December 2015

The hotel is located in convenient walking distance to the major exhibition venues and the large mall on Younge St.. It is on a quite side Stree somewhat abutting Toronto city hall and a block off of University Avenue and Dungas St. The rooms were average bland standard rooms- TV, king bed, small bath room, with a modest free standing...

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Helpful?
Thank pen1
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear ret2gomich Thank you very much for taking the time to post your review of our hotel and to share your feedback about your recent stay with us. I am sorry that our hotel did not live up to your expectations and was not what you were looking for, however I am pleased that our Housekeeping and Front Office teams...

Orillia
Reviewed 25 December 2015

Lovely clean rooms with exceptional views, great staff and prime location downtown. Parking is reasonable and accessible, very nice rooms. Odd to say but great elevators, most dowtown hotels are always packed, never a problem at this hotel.

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Helpful?
Thank Jusmeg
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear Jusmeg Thank you very much for taking the time to post your review of our hotel and to share your feedback about your recent stay with us. I am so happy that you had a great stay with us and that our great staff stood out to you. Thank you so much for choosing to stay with us and...

Hamilton, Canada
Reviewed 24 December 2015

Rm 1824 was quiet at the end off the hall with a great view. Wifi worked well. Bed and bedding very comfortable. Room clean and up to date furnishings, tv, fridge. Check in smooth and staff helpful. Business center had 2 computers and printer Good location near City Hall and Eaton's center. Caution~ Parking garage really tight and steep

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Helpful?
Thank HojasRojas
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear HojasRojas Thank you very much for taking the time to post your review of our hotel and to share your feedback about your recent stay with us.I am very happy that you found our team members helpful and our location was convenient for you to get around. Thank you so much for choosing to stay with us and we...

michigan
Reviewed 23 December 2015

As per Doubletree policy, you're greeted with a warm cookie upon arrival. And they tell you, "We make it right, if you need anything. Let us know." As usual, I figure, great slogan, but they don't mean it. Except here they do. I came down with the flu the evening I arrived. The front desk gave me honey for my...

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Helpful?
Thank ret2gomich
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear ret2gomich Thank you very much for taking the time to post your review of our hotel and to share your feedback about your recent stay with us.I am so thrilled that our amazing team members took such care of you and we absolutely will live up to our "Make it Right" policy. Your review is one that I am...

Hamilton, Canada
Reviewed 22 December 2015

Fantastic staff & clean and cozy hotel. Will definitely be coming back! The warm cookie was delicious upon check-in, as well as I was delighted to find more goodies in my room with a personalized card once I got there. Was these additional touches that helped the experience overall.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Brittany M
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear Brittany M Thank you very much for taking the time to post your review of our hotel and to share your feedback about your recent stay with us. I am very happy that you had a great stay with us and I am so happy that we made you feel special and welcomed because that's how we want all...

Scarborough
Reviewed 22 December 2015

Our book club has met here on two occasions and had dinner. The meals have been excellent and we've gotten very good value for the mone and good value for the money. Thank you to the waiters Gregor Shaw and Suabe Kasam. The dinner was prepared by Chef Raymond Cheung. Catherine Arnett for arranged the wonderful dinner and lovely evening...

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Helpful?
Thank MJD_M11
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review

Dear MJD_M11 Thank you very much for taking the time to post your review of our Hemispheres Restaurant and I am so pleased that you have such a great time when coming there and that our amazing team members make you feel valued and special. It is our pleasure to host your events and we hope to have you and...

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Staying in Downtown

Neighbourhood Profile
Downtown
At the heart of Toronto, Downtown is the destination for cheap eats and fast fashion. Cut through by hip and trendy Yonge Street, the vibe here is young, with a strong student influence from the Ryerson University Campus. As a result, the Downtown area is always in flux: undergoing the construction of new facilities, with fresh retail spaces and pop-up cafes. Home to Toronto's largest indoor shopping mall, a number of vintage cinemas, and a healthy nightlife centered on the area's Distillery District bar and clubs near the East End, it's both an easygoing daytime spot and a popular party place after sunset. It also features some of Toronto's best outdoor landmarks, including Yonge-Dundas Square and the Nathan Phillips Square: perfect for a concert, a skate, or a relaxing sit-down.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Toronto Downtown

Address: 108 Chestnut Street, Toronto, Ontario M5G 1R3, Canada (Formerly The Metropolitan Hotel)
Region: Canada > Ontario > Toronto > Downtown
Price Range: RM679 - RM1,289 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Toronto Downtown 3.5*
Number of rooms: 486
Reservation Options:
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Also Known As:
Metropolitan Hotel Toronto
Hotel Style:
#29 Romantic Hotel in Toronto
#30 Business Hotel in Toronto
#30 Family Hotel in Toronto
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Questions? Get answers from DoubleTree by Hilton Hotel Toronto Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors have better views”
 of 5 bubbles DrGoldin, 24 Mar 2017 | Read review
“Choose a king room if you like a spacious room”
 of 5 bubbles BennyLondonON, 1 Mar 2017 | Read review
“Ask for a room with a view of the CN Tower, if available.”
 of 5 bubbles downsieny, 1 Mar 2017 | Read review
“Quieter rooms are away from elevator and ice machines.”
 of 5 bubbles PierceyL, 25 Feb 2017 | Read review
“was on 12th floor-very quiet”
 of 5 bubbles patb663, 28 Jan 2017 | Read review
5 of 5