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No child menu for afternoon tea, disappointing for such an otherwise child-friendly hotel. Perhaps your child eats aubergine and marinaded tofu black buns and the like, mine does not. 45mins wait for first food item to appear. We had prebooked. 2hrs after arriving until sweets...More
While I did receive a warm welcome and a glass of champagne upon check-in, the rest of the experience went downhill from there. In my room: One evening I returned to the room to discover the the air conditioning, coffee maker, tea maker did not...More
Review collected in partnership with The Ritz-Carlton Hotel Company
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from Franck A, General Manager at The Ritz-Carlton, TorontoResponded 2 days ago
Thank you for taking the time to share your feedback with us. I am sorry that we did not meet your expectations and do apologize for the shortcomings which I will share with the team.
I fell in love with their beautiful lobby as I entered the hotel. Valet was fast and all the staff were friendly and nice.
Our room had CN tower view and everything was way beyond than other luxury hotels including Park hayatt and intercontinental where...More
We stayed as a family of 4 in a two bedroom suite which Lynn at check in organised for us. We had booked interconnected rooms but on arrival there were none available. Seems that even though they are booked and paid for they don't guarantee...More
Room superb with a great lake/ CN Tower view, and ideally located for our one night whistle stop visit to Toronto on our way home to Northern Ireland from visiting family in Ohio and Niagara Falls.
Lovely pool/ spa facilities and staff who were wonderfully...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
US$469 - US$868 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#1 Romantic Hotel in Toronto
#4 Spa Hotel in Toronto
#5 Family Hotel in Toronto
#5 Luxury Hotel in Toronto
#5 Business Hotel in Toronto
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe
Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.