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BEST WESTERN PLUS Waterfront Hotel

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635 Reviews from our TripAdvisor Community

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Showing 621: English reviews
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Reviewed 2 days ago NEW

What a horrible second experience at this filthy establishment. Upon check in, I noticed an electrical cover was hanging leaving wires exposed. I tried to replace it but it continued to fall. The carpets had not been vacuumed and there was popcorn and hair all over the place. I then looked under the bed and discovered paper plates, plastic cups,...

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Helpful?
Thank Anna Z
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

Every room has a river view of Detroit. Literally all brick on back side. Pretty tall, we were on 13 floor. Perfect location in town. Good room, comfy bedding, good linens. Quiet night, slept well. Parking extra but convenient. Lobby slick fireplaces, friendly staff, good breakfast with lots of space for seating. Wish I tried the sauna and pool. Great...

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Helpful?
1Thank James W
About Hotel's Favourite Review
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Dear James, I'm thrilled to read that we have c provided you with an exceptional experience at Best Western Plus Waterfront. I would be delighted to share your accolades with my team, and look forward to welcoming you back for an even lovelier stay! Sincerely, Moe Razak General Manager

toronto, Canada
Reviewed 2 days ago NEW

Location, service and comfort are tops here. I have stayed in a variety of locations in Downtown Windsor and this is by far the most accommodating. It has introduced me to the opportunities offered by Best Western in other cities and we took full advantage of this for a trip to Italy last year. The Best Western options in Venice...

Review collected in partnership with Best Western
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Thank rcraigg2017
North Bay, Canada
Reviewed 5 days ago NEW

Our room was located on the 18th floor on the riverside. The view was beautiful! I could have sat and watched the River and Detroit Skyline our entire stay! The King bed was extremely comfortable, and the decor inside the rooms was nice. The room was huge, and offered tons of space. I was disappointed with the bathroom however. It...

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Helpful?
Thank mledanielle
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Thank you kindly for talking a minute to share your feedback regarding your most recent stay with us. I am glad to learn you were please with the facility itself as awell as services offered by our team. Kind Regards, Moe Razak General Manager

Reviewed 1 week ago via mobile

This hotel is really nice, the service, the cleanliness and the location. It is near lots of bars and restaurants. The property use a city parking and is across the street, very convenient and cheap. Complimentary breakfast that have lots of options.

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Helpful?
1Thank Alejandro R
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Thank you so very much for sharing your feedback! I am so pleased to hear that we made a great impression on you. We look forward to welcoming you back soon. Kindly, Moe Razak General Manager

Toronto, Canada
Reviewed 1 week ago via mobile

This hotel is well located, across the street from the waterfront park with lovely view of the river and Detroit skyline. The staff were friendly and efficient and the room was a good size but noticeably smelled of stale smoke. We had booked a non-smoking room. Because the hotel was fully booked we could not change. They offered to "fix"...

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Helpful?
Thank AbpTor
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Thank you for taking a moment to provide your feedback regarding your stay at our hotel and I understand your concerns. Our hotel is 100% non-smoking and thank you for bringing this to my attention. I hope you would return again in the near future and once again thank your review. Kind Regards, Moe Razak General Manager

toronto
Reviewed 1 week ago

This hotel used to be a Hilton before .then was run like a independent hotel for some time. Now is a Best Western Plus. The staff is very friendly, the lobby is O.K . The rooms are getting to the point that they will need soon upgrades.The view is very nice of Detroit . My biggest issue is with the...

Review collected in partnership with Best Western
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Helpful?
Thank laslo
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Dear Laslo, Thank you for your review and I am glad to hear you enjoyed your stay with us. My apologies that you didn't enjoy our Complimentary Hotel Buffet Breakfast and I look forward to welcoming you back in the near future. Regards, Moe Razak General Manager

Burlington, Canada
Reviewed 1 week ago

Hotel itself is comfortable, as its been recently renovated. King Rooms are good size, Queens are a bit small. Beds are comfortable. Everything works well in the room. Bathrooms fully functional and they don't use that soap that takes forever to wash off.... water pressure is good and plenty of hot water. Rate includes breakfast in the morning; Cereal, toast,...

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Helpful?
Thank Ritch L
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Dear Ritch, Thank you very much for such a detailed review and all the positive remarks about our hotel experience! I am very glad to know you enjoyed the Hot Buffet Breakfast and amenities offered in your guest room. I am especially pleased to read about excellent service rendered by hotel team. Thank you, Moe Razak General Manager

Toronto, Canada
Reviewed 1 week ago via mobile

Great location and view. Nice short walk to grab the tunnel bus. The view was outstanding. Didn't like having to pay $12 to park across the street from the hotel. The hotel needs a freshening up. The breakfast was similar to other hotels, and it hit the spot. The staff was friendly and helpful and made check in and out...

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Helpful?
1Thank c
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Dear C, Thank you for your feedback and I am glad to hear our service was to your satisfaction. Please note we are upgrading most of our guestrooms and we already started. Thank you for helping us improve and I look forward to having you stay with us in the near future. Kind Regards, Moe Razak General Manager

Reviewed 2 weeks ago

Nice lobby area with lounge and business center. The front desk staff were extremely friendly and quick. They offer a free breakfast which was nice. "On-site" parking in a nearby garage wasn't all that convenient but reasonably priced $12 a night . Rooms were a little outdated and could use a reno. Not a very comfortable bed, give it a...

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Helpful?
Thank Richard B
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Thank you kindly for taking a minute to share your feedback regarding your most recent stay with us! I am glad to learn you were pleased with the facility itself as well as services offered by our team. Thank you, Moe Razak General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
BEST WESTERN PLUS Waterfront Hotel is ideally located along the beautiful river front in downtown Windsor, Ontario, Canada, directly across from Detroit, Michigan USA, All hotel guest rooms feature a lovely river view and overlook gardens, sculptures and an extensive multi-use fitness trail. In addition to the gorgeous waterfront view, also include complimentary free breakfast buffet, complimentary local phone calls and complimentary Wi-Fi accessEasily accessed via the Ambassador Bridge, Detroit Windsor tunnel, Highway 401 and Highway 3.Nearby attractions and events include: GM Corporate world Headquarters, Ford World Headquarters, Chrysler Group US Headquarters, Caesars Windsor, Downtown Windsor Bars, Clubs, Restaurants and Entertainment, Art Gallery of Windsor, Steps from Detroit Windsor Tunnel Bus, YQG Windsor International Airport, DTW Metropolitan Detroit Airport. ... more   less 

Additional Information about BEST WESTERN PLUS Waterfront Hotel

Address: 277 Riverside Dr W, Windsor, Ontario N9A 5K4, Canada (Formerly Waterfront Hotel Downtown Windsor)
Region: Canada > Ontario > Windsor
Price Range: RM444 - RM825 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Waterfront Hotel 3.5*
Number of rooms: 305
Reservation Options:
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Also Known As:
Hilton Windsor Hotel Windsor
Hilton Hotel Windsor
Windsor Hilton Hotel
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Waterfront Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Waterfront Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else. If I could rate zero I would! Staff do care and obviously cut corners. Zero rating not available!”
  • hair everywhere
  • sticky matter on bathroom door
  • carpets and baseboards
  • vanity mirror
  • underneath the bed
  • toilet handle
  • underneath the bed
 of 5 bubbles Z2967VWannaz, 24 Mar 2017 | Read review
“Riverside on the 18th floors offers a pretty view”
 of 5 bubbles mledanielle, 21 Mar 2017 | Read review
“Pick a room with a view of the river.”
 of 5 bubbles , 3 Mar 2017 | Read review
“Loved our room facing the water, beautiful view.”
 of 5 bubbles tinag398, 28 Jan 2017 | Read review
“river side full river/skyline view”
 of 5 bubbles HonestAbeOntario, 27 Jan 2017 | Read review
5 of 5