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BEST WESTERN PLUS Waterfront Hotel

277 Riverside Drive West, Windsor, Ontario N9A 5K4, Canada (Formerly Waterfront Hotel Downtown Windsor)
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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Close 
  • Windsor Riverfront
    0.1 km
  • 3 star hotel
  • Free Wifi
Reviewed 2 days ago
Great location -excellent value
Unexpected favorite and excellent location. This hotel was the... more
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606 Reviews from our TripAdvisor Community

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Showing 593: English reviews
Grand Blanc, Michigan
Reviewed 2 days ago NEWvia mobile

Unexpected favorite and excellent location. This hotel was the Hilton and is quite nice and designed smartly. Complimentary breakfast is served in sprawling pub area - eggs, sausages, waffles, pastries, coffee juice and such is included. Wifi was dead from time to time to time but hotel was packed in the evenings. AMAZING view of the waterfront and Detroit skyline....

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Helpful?
Thank toddbanng
Tillsonburg, Canada
Reviewed 2 days ago NEW

Took my wife away for a night and ended up here. Had a river view room. Wow. Awesome view if Detroit. Place was clean. Everything you need is here. Bed was comfy, room was nice size. Heard some noise from hall but very minimal. More noise from outside traffic then inside traffic. We were on 16th floor. Very fast checkin....

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Helpful?
Thank outandabout4u
ahmedabad
Reviewed 2 days ago NEW

service is extremely poor , We went to celebrate our anniversary 2nd time their as last year we had a good time. They do not need customers to keep coming back due to their location. They lie about availability to get their guests pay more, they said nothing is available however on booking.com they had availability. Upon confrontation they promised...

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Helpful?
Thank Sheth17
Hamilton
Reviewed 2 days ago NEWvia mobile

We spent a night at the waterfront bw and were pleasantly surprised with our stay. The hotel is not well signed or remarkable from the road, in fact we drove past it. The front lobby is clean, modern and well appointed with a business center. The room we had on the 21st floor overlooked downtown Detroit almost on top of...

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Helpful?
Thank Heather P
Ingersoll, Canada
Reviewed 3 days ago NEWvia mobile

I stayed at the BW for business in Windsor. My stay was excellent, amazing view of the river, comfortable king size bed, breakfast was included, nice hot buffet. Service team was excellent. I will make it the place to go in Windsor.

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Helpful?
Thank AGurman2
Calgary, Canada
Reviewed 5 days ago NEWvia mobile

Check in/out process and all front desk staff were very helpful, friendly and appeared to genuinely want to welcome you to the hotel and make your stay enjoyable. Breakfast was always hot and fresh. There was always bread, bagels, pastries, waffles, eggs, bacon or sausage, yogurt, fruit, and oatmeal to choose from. Coffee, tea, apple or orange juice. Yes after...

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Helpful?
Thank ScubaKimmy
Barrie, Canada
Reviewed 1 week ago

I have travelled much for business. I have stayed at 2-star through 5-star hotels. I am not one to complain about not getting enough toiletries or the water is too cold in the shower or my view isn't perfect. This Best Western has rooms that are spacious, the hotel is clean, the location is wonderful. The customer service staff is...

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Helpful?
Thank PolyglotTraveller
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

We are sorry that our service was not to your satisfaction, we appreciate your opinion and do take it very seriously and we shall try to use your advice for better improvements. I have shared your review all department heads and once again thank you for helping us improve. As General Manager your comments are invaluable to me. Moe Razak...

Reviewed 1 week ago via mobile

There are only two minor issues that brought this down from a 5 star: water pressure in shower would shut of for 3 seconds, then start up again. Secondly, the free breakfast buffet was chaotic and the second they put out new eggs (or sausage or waffles, etc), it was a mad scramble. As I was walking to my table...

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Helpful?
Thank Adam W
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Thank you for your great review of our hotel. We are very pleased you enjoyed your stay and look forward to having you stay with us again. Moe Razak General Manager

Brantford, Canada
Reviewed 1 week ago

Overall the property needs some TLC. The free breakfast was good and the room average. It used to be the Hilton and I do not think it has been remodelled for a very long time. Views of the river and Detroit were good. I would not over pay for a stay here as it is average at best.

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Thank Cnlklink13
Reviewed 1 week ago

For the price this is a very good hotel and if you get the riverfront view rooms you're looking across from downtown Detroit. The complimentary breakfast is one of the best I've had with a good variety and well laid out. Staff overall are also very friendly.Location is good too for all downtown restaurants.

Review collected in partnership with Best Western
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Helpful?
Thank Ron Y
BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review

Thank you truly for sharing the wonderful review following your experience at our Best Western Plus Waterfront Hotel. We certainly will look forward to welcoming you'll back, wishing you'll safe travels! Sincerely, Moe Razak General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
BEST WESTERN PLUS Waterfront Hotel is ideally located along the beautiful river front in downtown Windsor, Ontario, Canada, directly across from Detroit, Michigan USA, All hotel guest rooms feature a lovely river view and overlook gardens, sculptures and an extensive multi-use fitness trail. In addition to the gorgeous waterfront view, also include complimentary free breakfast buffet, complimentary local phone calls and complimentary Wi-Fi accessEasily accessed via the Ambassador Bridge, Detroit Windsor tunnel, Highway 401 and Highway 3.Nearby attractions and events include: GM Corporate world Headquarters, Ford World Headquarters, Chrysler Group US Headquarters, Caesars Windsor, Downtown Windsor Bars, Clubs, Restaurants and Entertainment, Art Gallery of Windsor, Steps from Detroit Windsor Tunnel Bus, YQG Windsor International Airport, DTW Metropolitan Detroit Airport. ... more   less 

Additional Information about BEST WESTERN PLUS Waterfront Hotel

Address: 277 Riverside Drive West, Windsor, Ontario N9A 5K4, Canada (Formerly Waterfront Hotel Downtown Windsor)
Region: Canada > Ontario > Windsor
Price Range: RM441 - RM641 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Waterfront Hotel 3.5*
Number of rooms: 305
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Also Known As:
Hilton Windsor Hotel Windsor
Hilton Hotel Windsor
Windsor Hilton Hotel
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Waterfront Hotel staff and other travellers.
12 questions
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Pittsburgh, Pennsylvania
15 days ago
Farmington Hills
St. Clair Shores, Michigan, United States
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Waterfront Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view is worth it. Higher the better”
 of 5 bubbles outandabout4u, 22 Jan 2017 | Read review
““Never recommend to go there. Location is good but the staff sucks- spoiling best western reputation.””
 of 5 bubbles Sheth17, 22 Jan 2017 | Read review
“High floor, riverside view”
 of 5 bubbles PolyglotTraveller, 17 Jan 2017 | Read review
“Make sure you get a room with a river view.”
 of 5 bubbles whatdelayindustries, 7 Jan 2017 | Read review
“booking.com....Higher Floor River View!!”
 of 5 bubbles M5066NEmikeh, 2 Jan 2017 | Read review
5 of 5