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5000 Sherbrooke Est, Montreal, Quebec H1V 1A1 Canada
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US$179
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Free cancellation until 22/08/22
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Traveller (188)
Room & Suite (112)
Dining (7)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 28/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Universel Montreal
Updated 28/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#85 of 177 hotels in Montreal
Location
Cleanliness
Service
Value
Hotel Universel Montreal, rated 3 diamonds (AAA/CAA) located on Sherbrooke Street by the Olympic Stadium, Biodome, Botanical Garden, Rio Tinto Alcan Planetarium and Viau Metro station. Offering 230 clean, smoke-free, spacious rooms in various categories equipped with all amenities of a 4 star including FREE wireless high-speed internet. International cuisine restaurant. Unwind at our Bar Lounge or enjoy our 2 HEATED SWIMMING POOLS (indoor and outdoor (seasonal). 13 Conference/ Reception halls for up to 550 people. FREE PARKING.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Free shuttle or taxi services
Paid private parking nearby
Car park
Wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Restaurant
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Full body massage
Massage
Baggage storage
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, French, Spanish
645Reviews9Q+A88Room tips
Traveller rating
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Most Recent
Angela G wrote a review 5 Aug
3 contributions1 helpful vote
Pros: Great location, walking distance to Biodome. About a 10 minute walk to metro station. Free parking Friendly and helpful staff Indoor and outdoor pool Clean room Bed was fairly comfortable Cons: Hotel is dated Room was a bit dark and small Bring your own pillows, the ones in the room were not great. Don’t count on the toiletries provided, very limited. Our room had a door that allowed access to the outdoor pool, but you had to walk over rocks and squeeze between bushes to get to the gate. It seemed to be set up to deter guests from accessing the pool that way, but if so, I’m not sure the reason for the door.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Marc D wrote a review Jul 2022
1 contribution2 helpful votes
I paid $240 per night and was told that they don't clean rooms. I required handicap parking and the spots were used by Non-handicap people. Not impressed. There was a soccer game in the stadium next door and people were parking in hotel lot which got filled pretty quick. A gentleman I was speaking with who had a room booked in hotel was upset that he didn't have a spot to park his car.
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Date of stay: July 2022
Value
Location
Service
Room Tip: stay away from the main floor (rooms 200). Very noisy. Kids and adults screaming at all times in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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v1960t wrote a review Jul 2022
Saint Albans, Vermont360 contributions113 helpful votes
I had a prestige room on the 5th floor. Room was fine, shower was old and water pressure not great but worked. Sink was slow to drain. Bring your own pillow. Mattress was comfy. Check in person was sweet. But be aware there was a wedding going on and I think parking later might be a problem on days like this late in the evening. We went to a soccer game and the location is perfect for that. Also had a beer in bar and it was good and cold.
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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RoniShen wrote a review Jul 2022
1 contribution1 helpful vote
The service was really poor. We booked two rooms, both with a king size bed. The first night we checked in, one room has a non-functional key. The hotel assigned us a different room, which had a two double beds. Terrible thing was, around 1 am, a stranger opened the room with the key. Luckily, we used the safety lock. The hotel assigned the same room to another group of guests!! After we told the situation, the front desk even called our room again... 1:00am.... The staff were not helpful at all, and the attitude, don't know what we can say. The cleanliness is also a concern. Since the pandemic, I bring the disinfecting cleaning wipe to every hotel, and wipe all surfaces when check in. I noticed there were stained marks on our night stands, definitely no cleaning after previous guests check out.... On the fifth floor, the water pressure was so light, shower was not a good experience. Avoid this hotel, if possible
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Louis M wrote a review Jun 2022
Fes, Morocco6 contributions6 helpful votes
The bedding was ok and the room was clean but a lot of things need fixing in this hotel. I would have graded average if it was not for the wildly ill-mannered person working at the reception in the mornings we stayed at the hotel: We called on two occasion, each time in the morning and we got the same person. We complained about our bed and the other time we asked for information. Each time the person was rude and not helpful whatsoever. This person should NOT work at reception. Also the backdoor (Porte 3) is broken and any individual can get into the hotel with no security (camera, people) checking on it. Not very safe in that side of the city.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Smile A wrote a review Jun 2022
1 contribution
Do not go to this hotel. I booked this hotel for 3 nights. I left after two nights because I couldn't stand it. First, when I entered the first room, I felt like dying from the dust. I am allergic to dust and I felt suffocated from my entry. I couldn't breathe. Everything was dusty in that room. You couldn't see outside the room from how dirty the window was. The bedding was disgusting too and there was a buzzing sound. I went to the receptionist to change the room. And she got me another room. This new room was better it had the AC turned out but still, there was dust everywhere. Then it was time to sleep and that's when I realized that there is a loud noise coming from the AC, freezer and a general buzz that we couldnt figure out the source. Also we found an insect on bed. I asked the receptionist to change the room. After being told that all hotels have those noises, we were given a quieter room. This new room had a lower buzzing sound so we could sleep. The bedding smelled so bad that I had to keep it away from myself. The pillows were horrible. The mattress was ok. Then around midnight, a different kind of noise started (coming from outside the room) but we weren't going to change the rooms again. After two nights we decided to cut our vacation which was ruined due to lack of sleep and go back home. In addition to that, the coffee machine was rusty so we were disgusted to use it. The toiletries were lacking, for 2 people staying there for three nights. And of course, I couldn't forget the sticky evaluator.
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip: The fourth floor was better but I couldnt go there to start with
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Motor M wrote a review Jun 2022
Horsham, United Kingdom41 contributions29 helpful votes
I was in the hotel for 6 days the first 5 very wet in June. The room was a good size with a comfortable bed. Bring your own shower toiletries, what is supplied is minimal and awful. What thei s hotel lacks, especiay a a very wet morning, is somewhere to have a decent breakfast. The onsite eaterie is called Le Toit Rouge . Be prepared when you present yourself at the door for a considerable wait to be seated> On the 2 occasions I went there the very large cafe had very many vacanyt tables but with staff indifferent to waiting patrons. Had you made the right decision, you would have lost patience, walked off and sought food elsewhere. At 09.15 I was presented with an omlette of such leathery texture I would guess it had been sitting in the kitchen since 09.15 the previous day! The omlette allegedly the top dog on the omlette menu contained raw onion, raw red pepper a rubbey tastelee cheese. Ok next day give them a chance with eggs benedict. If your hollaindaise sauce comes out of a bottle at least bring it above fridge temperature. The staff indifferent and slow in a restaurant with less than 10% occupied. On that day I had the temerity to give up wiating at the door and walk into the cafe towards a table. This was the only occassion when a waiter moved with any speed he whizzed over and told me to wait at the door until a table was allocated . After 5 minutes of waiting anotehr wter came to me and guided me to the table I had been heading for originally. have I a good word to say about the place, food or service? No If it is not raining walk out of the hotel and turn right. walk about 5 minutes down the road ther is a parade of shops with a cafe called CORA. Welcoming staff, good breakfast open kitchen where your breakfast is freshly prepared. It is a measure of Le Toit rouge that the Hotel directory does not mention it's existence.
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Date of stay: June 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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suny10 wrote a review May 2022
Toronto, Canada5 contributions8 helpful votes
Slow book in, kept us waiting an hour because the room was not ready. This was at 345pm. Bed in the room was broken and this was reported immediately. No one fixed it and no alternative room was offered. Two day stay, room not made up, no clean towels or coffee provided. Terrible service overall.
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Date of stay: May 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David W wrote a review May 2022
Richmond Hill, Canada3 contributions
If you need to be in this area (close to the Olympic Stadium), this seems to be the best hotel listed as 4-star. Came in Thursday evening about 7pm. Hotel was supposed to be full but only 1 staff at front desk to handle check-ins, inquiries and phone. Only restaurant in the lobby has spotty operating hours. We had dinner with 6 people and took at least 20 minutes to get our orders taken and perhaps 30 minutes to get our meal. Steak (not cheap) ordered Medium Rare but came in Medium Well, and also very thin. Calamari - our second order added - came under cooked and not crispy like the first. Other food were acceptable. Saturday morning, we wanted breakfast just about 11am. We were told at the door that they are closed - taken out only. Asked where there is another place nearby, and were told to drive about 1.5 km to a Tim Horton's. After we found out there is a CORA - well known restaurant with great breakfast within a short walk on the same street. This is the kind of service you get from this restaurant. The hotel room is normal and as expected. The elevator - the only one available - is super slow. Luckily, we were on the 4th floor (which is actually like the second floor) and there is a direct, open staircase to the lobby. Had good experience with daytime reception desk staff so no complaints there. Did not goto the gym, but was told you can fit 2 people inside. There is a supermarket within walking distance so you can grab some fruits and drinks easily for the hotel room. Would stay there again if I need to be in that neighbourhood. Driving around in Montreal takes twice as long as most cities for the same distance for many reasons so it is important to be closer to where you need to be if you want to save time.
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Date of stay: April 2022
Value
Sleep Quality
Room Tip: 4th floor is good because you can take the stairs (only one floor up from lobby). Elevator is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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gptravaller wrote a review Dec 2021
Toronto, Canada18 contributions16 helpful votes
Just an average hotel made a little better by the friendly staff. The restaurant was hit and miss some food was good other was so-so. Stay away from the spinach and mushroom omelette, not really that good. Since I was there on business did not get to use any of the other facilities. Also there are 2 elevators at different sides of the building , when you first arrive could be confusing and I got lost as the signs for the reception area not vey evident.
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Date of stay: December 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$188 - US$237 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
auberge universel hotel
FORMERLY KNOWN AS
Hotel Auberge Universel
LOCATION
CanadaQuebecMontrealOlympic Park & Hochelaga-Maisonneuve (HoMa) / Mercier-Hochelaga-Maisonneuve
NUMBER OF ROOMS
230
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Frequently Asked Questions about Hotel Universel Montreal
Which popular attractions are close to Hotel Universel Montreal?
Nearby attractions include Japanese Garden (1.0 km), Montreal Botanical Garden (1.0 km), and Insectarium de Montréal (0.6 km).
What are some of the property amenities at Hotel Universel Montreal?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Universel Montreal?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Universel Montreal?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Hotel Universel Montreal?
Yes, free parking, a parking garage, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Universel Montreal?
Conveniently located restaurants include Beni Hana Cuisine Japonaise, Botanical Garden Restaurant, and Madisons Restaurant & Bar.
Are there opportunities to exercise at Hotel Universel Montreal?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Hotel Universel Montreal offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Universel Montreal?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel Universel Montreal?
Many travellers enjoy visiting Notre-Dame-de-Bon-Secours Chapel (6.2 km), Lieu Historique National du Canal-de-Lachine (7.3 km), and Chateau Ramezay Historic Site and Museum of Montreal (6.3 km).
Is Hotel Universel Montreal accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.