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It's a nice hotel and is reasonably priced. The location is excellent. Staff are very friendly. There is parking at the back but the spaces are tight. However, their staff will come out to help with the parking if necessary. The rooms are clean. The...More
We stayed overnight on a trip to the maritimes. Check in is at Hotel Champlain next door and parking is additional and offsite. That said, staff were very accomodating and there is valet parking, so once you check in, and give your keys, your parking...More
We stayed one night before we heading to maritimes. We arrived evening and their neighbor Hôtel Champlain Vieux Québec is assisting to check in this hotel (at that time). Was smooth check in/out. There are small parking lot(mini van might difficult to park) but hotel...More
This was our second trip to Quebec and although we are aware of the old hotels and the buildings needed upkeep, we would have liked a working toilet and shower had rust in tub and water pressure very poor. We asked front desk for assistance...More
Thank A TripAdvisor Member
Response from Thibaut G, General Manager at Hotel Jardin Ste-AnneResponded 15 August 2017
We are glad that you appreciated the location of our property but we are disappointed to read that your stay did not meet your expectations.
Indeed the historic building dates from the 1800s, and although this is part of its charm, issues can...More
Sure the location is terrific but there are several options in that area. We chose this hotel because it was pet friendly. It was a surprise that the reception was at the Hotel Champlain next door. To me that makes it essentially the same hotel....More