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Hotel Universel Quebec

460 reviews
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Traveller (139)
Room & Suite (69)
Pool & Beach (11)
Overview
  • Excellent11%
  • Very good27%
  • Average32%
  • Poor17%
  • Terrible13%
Travellers talk about
“spa area”(10 reviews)
“hot tub”(11 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.0 Star Hotel
All hotel details
Rooms
12 Mar13 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (460)Write a Review
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101 - 105 of 211 reviews
Reviewed 21 August 2015 via mobile

Pool area and restaurant are great, but the rooms are mediocre. Bathroom gets 1 star. The shower curtain is too short, and hangs outside the tub. Using the shower would cause a flood. The bathroom lightswitch is shockingly almost in the shower, and doesn't appear...More

Thank hermit_the_log
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded 21 August 2015

Thank you for taking the time to share your review on TripAdvisor. We appreciate our customers’ comments and feedbacks as they allow us to continually improve our services and facilities. We were glad to read that you enjoy visiting Quebec City. It is true that...More

Reviewed 20 August 2015

My family had a great experience at the Hotel Universal. The staff were extremely friendly and helpful. They gave us a free upgrade, booked attraction tickets and answered all of our questions. We had a great time.More

Thank Michelle G
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded 21 August 2015

Thank you for taking the time to share a review on us on TripAdvisor. We are very pleased to read that you seemed to have had a great time at our hotel. Our staff members work extremely hard in order to provide high quality service...More

Reviewed 17 August 2015

Actually not all the rooms have mini fridges (ours did not), and the free WiFi works intermittently. We did have a Keurig coffee maker. The swimming pool is loved by children, but adults will find it rather small for almost anything except splashing around. The...More

Thank bg1132015
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded 18 August 2015

Thank you for reviewing our hotel on TripAdvisor. Our guests’ comments- the good as well as the not so good ones- are very important to us and help us improve our services. We were sorry to read that you had some issues with our free...More

Reviewed 15 August 2015 via mobile

Well, travelling with a toddler and staying in hotels is really hard enough without the hotel making it harder. we arrived after a long drive at the hotel at around 8pm with a screaming unhappy toddler to find he had no where to sleep! we...More

Thank Victoria M
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded 15 August 2015

Thank you for reviewing our hotel on TripAdvisor. We were sad to read that your stay with us was a source of disappointment. As you said, we know that traveling with young children can be very challenging and we try our best to help parents...More

Reviewed 5 August 2015

The outside of the Universel doesn't look like much, but inside it is nicely decorated. It was handy to restaurants and a $ 20 cab ride to Old Quebec, That being said, we had several concerns about our room The first problem was a very...More

Thank suzichanga
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded 7 August 2015

Thank you for sharing your experience at the hotel on TripAdvisor. We were sorry to read you did not entirely enjoy your stay with us. As for the spongy carpet in your room, it sometimes can get wet since it is right next to the...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$66 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Quebec City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$66 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Quebec City
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (139)
Room & Suite (69)
Pool & Beach (11)
Dining (7)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Caton D
9 December 2017|
AnswerShow all 3 answers
Response from Geneviève M | Property representative |
Hi, to book a room, you must be over 18 and you will need a credit card. Thank you and have a great day!
0
Votes
Danika A
29 December 2016|
Answer
Response from TommyBernier1 | Property representative |
Bonjour, il y a tout ce qu'il faut pour cuisiner, chaudron, poêlon, ustensiles et couverts ainsi que le nécessaire à vaisselle. Tommy, de l'Hôtel Universel Québec
0
Votes
Google Translation
Grnevieve
8 October 2015|
AnswerShow all 2 answers
Response from TommyBernier1 | Property representative |
Thank you for your interest in our establishment! Unfortunately, we do not accept pets at our hotel. We apologize for the inconvenience. Do not hesitate, if you have other questions!
0
Votes
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123
Room Tips
"Avoid 248 to 256. Bar under"
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"There are floor level rooms and rooms with balconies that give a view on the pool area."
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"Ask for a room in the renovated section"
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"Stay above 1st floor for newer rooms"
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