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Hotel Universel Quebec

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Hotel Universel Quebec
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360 Reviews from our TripAdvisor Community

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Showing 175: English reviews
Reviewed 2 December 2013

Average hotel with nice location if you have a car. Pool area is very nice and perfect for families. Try to get a room with direct access to pool, it has patio furniture and a few away from the pool. There is a Boston Pizza restaurant right next door with direct access to the hotel, no need to go outside....

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Helpful?
Thank Jesco74
danniecaron, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Dear Guest, Thank you for taking a moment to share your experience on your recent stay with us. We are delighted to notice it was a good experience. We are glad you had time to enjoy our pool area which is indeed very appreciated by our guests. And yes, as you mentioned our rooms with direct access to the pool...

Brisbane
Reviewed 5 November 2013

Room was okay, clean and with a comfortable bed, but could do with an update. The public areas of the hotel appeared to be under some renovation whilst I was there, with the restaurant closed and what appeared to be an extension being added to the front, however the pool area, lobby and hallways could do with some work. The...

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Helpful?
Thank Clova2013
danniecaron, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Dear Guest, Thank you for having selected the Hotel Universel for your recent stay in Quebec City and thank you for taking the time to review your experience with us. Please rest assured that all your comments have been taken into consideration. Your feedback is very important to us and we will surely use it to improve the quality of...

Reviewed 3 November 2013 via mobile

Me and my husband stayed here while visiting Quebec City. It was close to old Quebec but still far enough away to be out of the hustle and bustle. During our stay, we had to move our room because of a leak in our ceiling, but the hotel was gracious about what happened and upgraded us for the inconvenience. We...

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Helpful?
Thank Lindsey L
danniecaron, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Dear guest, Thank you for taking a moment to review your stay with us. We are delighted to notice that it was a good experience. We are glad you enjoyed our suites on the 4th floor overlooking the pool area, and we were very pleased to offer the upgrade. We are taking good note of your comments concerning the rooms...

Christchurch, New Zealand
Reviewed 12 October 2013

A one night stay, but it was comfortable and affordable, it was all we required when travelling around Canada. We also found the AC outdated and noisy, but the room did need it, as it was hot and stuffy without it.

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Helpful?
Thank michael-paulsen
danniecaron, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Dear guest, thank you for taking the time to review your stay with us. We are glad you appreciated the affordable price and the comfort of our rooms and we are taking good note on your comment about the noisy air conditioner and we thank you for it. It is with such comments that we can better improve our service....

Halifax, Canada
Reviewed 28 September 2013

Purchased a night's stay here on Hotwire which was very cheap however we regretted it. We were only stopping to sleep on our way through to Toronto therefore should have picked a spot more central, like Levi. Staff were not friendly. There was confusion about the breakfast which we thought was free but were told that had recently changed and...

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Helpful?
Thank Sunny010133
danniecaron, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Dear Guest, It is with great regret that we read your comment on your stay among us and we are sorry it was such a disappointment for you and your family... We assure you that it is not the kind of stay we want our guests to experience, and we assure you that each of your comments will be studied...

Canada
Reviewed 12 September 2013

We stayed at this place for one night only. Checked in around 9:30 pm. We asked to see a room. The first room we checked was so cold. The A/C was working well even it was very old but was very noisy, The bedroom needed some upgrades especially the bathroom. There was a dark short curly hair in the tub!...

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Helpful?
1Thank Mews62
danniecaron, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking time to review your stay with us. All comments from our guests, good or bad are positive to us since they both motivate and help us emproving our service. We are sincerely sorry if your stay with us was not up to your expectations. We will take good mesures concerning the " incident" in the tub...

Stratford Upon Avon
Reviewed 11 September 2013

Very comfortable bed and spacious room but room hot - air con not the best. Did not have time to use - but pool/spa area looked great. Not bothered by roadworks outside as on a coach trip and not driving for myself. However- remember bulk of construction occurs during the all to brief summer (no snow then!)

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Helpful?
Thank Iman321
danniecaron, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for choosing Hotel Universel for you stay in Quebec city and for taking a moment to give us your feedback about it. We are sorry to ear you had some issues with the air conditioning and please do not hesitate to mention any issues like this to our team member during your future stays with us. We will...

Québec
Reviewed 10 September 2013

Review collected in partnership with Easytobook.com
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Helpful?
Thank Charles H
danniecaron, Public Relations Manager at Hotel Universel Quebec, responded to this review

Huddersfield, United Kingdom
Reviewed 8 September 2013

Not the hotels fault but it was surrounded by road works which made going anywhere dangerous and time consuming. Hotel wise, this place lacks maintenance and cannot be run by people who care, our room was not too bad, beds ok and appeared clean but room very darkly lit and darkly decorated, like being in the 18th century with candle...

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Helpful?
Thank JGM1950
danniecaron, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to review your stay with us. As you mentionnned, the issue with the construction work near our establishment may be time consuming. Fortunately it is temporary. We are sorry some of our room's features like the lighting did not meet your expectations and we are taking good notes about all the comments you made...

Auckland, Auckland, New Zealand
Reviewed 7 September 2013

Hotel Universal Quebec We were on a coach tour and stopped for a couple of nights at Hotel Universal. The rooms were clean and comfortable and the service was good. They have a really nice pool and spa area which after a day discovering the city was much enjoyed. Very convenient to La Pyramide where there is a very good...

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Helpful?
1Thank Jill O
danniecaron, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for choosing the Hôtel Universel and for taking a moment to share your positive comments regarding your stay with us. It is heart warming to see that it was up to your expectations. We are also very pleased that you enjoyed the comfort and the cleanliness of our rooms as well as the service offered by our team...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The Hotel Universel is located in front of the Laval University, aproximately a 15 minute drive to Old Quebec. For a warm and very relaxing getaway in Quebec, Hotel Universel offers you the best with its exotic Atrium and Scandinavian Spa. Our 160 stylish rooms and suites will please both business people and tourists alike, in their quest for commodity, comfort and leisure. ... more   less 

Additional Information about Hotel Universel Quebec

Address: 2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Region: Canada > Quebec > Quebec City
Price Range: RM289 - RM660 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Universel Quebec 3*
Number of rooms: 160
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Hotel Style:
#13 Spa Hotel in Quebec City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Universel Quebec staff and other travellers.
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Questions? Get answers from Hotel Universel Quebec staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it is located across from the university which is not a bad thing because there were close amenities by”
 of 5 bubbles cbot2ni, 16 Feb 2017 | Read review
“At another hotel”
 of 5 bubbles DJ-USA, 7 Feb 2017 | Read review
“Take a room on the higher floor as there as it's not very sound proof.”
 of 5 bubbles Nadine16, 23 Jan 2017 | Read review
“Ask for newer rooms.”
 of 5 bubbles liquid_gumbi, 4 Dec 2016 | Read review
“book ahead”
 of 5 bubbles Bob_C44, 1 Nov 2016 | Read review
5 of 5