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Hotel PUR Quebec

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Hotel PUR Quebec
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419 Reviews from our TripAdvisor Community

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Showing 203: English reviews
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Reviewed 1 week ago

We were very disappointed, because we hadn't been advised that the hotel was in renovation.So no pool, no gym. The girl at the reception had no smile.The carpet was not clean, the lamp was broken, we had a pad of paper with 2 only two sheets on... And in the morning we found drugs under the sheets. When we told...

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Helpful?
Thank Jenny M
HotelPur, Front Office Manager at Hotel PUR Quebec, responded to this review

Good day Jenny, Please contact myself or my assistant to chat about this situation. Thanks, Pascal Rooms Division Manager 418-647-2611 ext 6124 Audrey Assistant Rooms Division Manager 418-647-2611 ext 6166

Montreal
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

As of early 2017, this property is under heavy renovations, slowly becoming a Tribute Hotel (currently Hotel Pur). I had the chance to get one of the first newly renovated room in the 18th floor (last floor): Great room with an awesome configuration: large desk area with fridge just behind the King bed. I went to tons of hotels this...

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Helpful?
Thank Dudeneverstop
About Hotel's Favourite Review
HotelPur, Front desk supervisor at Hotel PUR Quebec, responded to this review

Bonjour Dudeneverstop Thank you very much for your kind comments. We are hapy that you enjoyed your stay with us. It's been a real pleasure to help make it enjoyable. We are looking forward to welcome you again. PURely yours! David-Olivier Blouin

Shenzhen, China
Reviewed 4 weeks ago via mobile

Just a wonderful hotel. The staff make it so. The rooms are spacious and clean. The layout is a little bit different which in my opinion makes the rooms feel smaller than they actually are. Some rooms have bathtubs and some dont so if you have small children confirm. Location was great. Interesting area. Lots of pubs and restaurants. A...

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Helpful?
Thank Mike R
Montreal, Canada
Reviewed 17 January 2017

My room had a huge window and a great view of a street lined with restaurants and shops that was attractive to look at. However and this is a big however-my room was quite small and the only upright chair was a plastic one-like a lawn chair-which might work in a budget Hotel but doesn't work very well in a...

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Helpful?
Thank pacificoceandreams
HotelPur, Front Office Manager at Hotel PUR Quebec, responded to this review

Dear pacificoceandreams, Thank you very much for sharing your experience at Hotel PUR with us. This week, we are undertaking major renovations to the rooms and common areas. We sincerely hope that these renovations will please our guests. As a result, the technical problems you have experienced will be resolved. I am glad to hear that the service offered by...

Reviewed 10 January 2017 via mobile

So after long research on hotels in old Quebec that was my best choice! Great location, modern design , no microwave , gorgeous view from our room, clean big pool,sauna and guess what?!they have door open to outside area so right after sauna you can go out and chill a little in a snow hehe. They also have parking available...

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Helpful?
Thank Yarsemin
HotelPur, Front Desk Supervisor at Hotel PUR Quebec, responded to this review

Bonjour ekaterina y Thank you very much for your kind comments. We are hapy that you enjoyed your stay with us. It's been a real pleasure to help make it enjoyable. We are looking forward to welcome you again. PURely yours! David-Olivier Blouin Front desk Supervisor

Ottawa
Reviewed 7 January 2017

This SHOULD NOT be a Starwood property! Management must be replaced in its entirety and staff re-trained - they seem brainwashed to providing the WORST customer service I've ever seen - as a Platinum member in SPG for 8 years I continue to be stunned. Problems started at check in when they refused to offer SPG status amenities. After reminding...

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Helpful?
Thank TubeGuyOttawa
HotelPur, Responsable de la réception at Hotel PUR Quebec, responded to this review

Dear TubeGuyOttawa, I'm sorry to hear that your experience at the PUR has not lived up to your expectations. As you were not at the property yourself, I would like to clarify some facts: SPG benefits are usually offered only to the member when present. As you were not here, your guests can't enjoy the benefits that are granted to...

Toronto, Canada
Reviewed 3 January 2017

In almost 50 years of travelling, I must say that for what is supposed to be a 4 star Hotel, I expected MUCH better. Better service, better rooms, better EVERYTHING! Some lowlights .... 1- The hotel has 18 floors, but only 1 working elevator 2- There is no hot water on the lower floors in the morning 3- They give...

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Helpful?
Thank steplab1963
HotelPur, Front Desk Supervisor at Hotel PUR Quebec, responded to this review

Good afternoon, Thank you for taking the time to comment your stay with us. We are sorry to see that your stay was not up to your expectations. Creating a memorable and unique experience is our main objective. We are aware that some elements of our property are tired. That is why our 242 rooms, lobby and all common spaces...

Reviewed 2 January 2017 via mobile

A nice, modern, clean hotel which is good value and reasonably located. It would not stand out if it wasn't for the super staff. Someone in management there knows how to treat a customer! Everyone from reception to cleaners was so welcoming. And while breakfast at $15-$20 pp was typical hotel price it was probably the best breakfast we ever...

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Helpful?
Thank Richard M
HotelPur, Front desk supervisor at Hotel PUR Quebec, responded to this review

Bonjour Richard M Thank you very much for your kind comments. We are hapy that you enjoyed your stay with us. It's been a real pleasure to help make it enjoyable. We are looking forward to welcome you again. PURely yours! David-Olivier Blouin Front desk Supervisor

Reviewed 2 January 2017

The gym, swimming pool, & sauna was amazing. The hotel's location was good too; easy access to public transportation, clothing stores, & Old Quebec. The best part of our room was the view, spectacular!

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Helpful?
Thank Sagrario S
HotelPur, Front Office Manager at Hotel PUR Quebec, responded to this review

Bonjour Sagrario , Thank you very much for your kind comments. We are hapy that youenjoyed your stay with us. It's been a real pleasure to help make it enjoyable. Are pool os the biggest one in a hotel in quebec city and we are proud of it. We are looking forward to welcome you again. PURely yours! David-Olivier Blouin...

Hamilton
Reviewed 30 December 2016

It's was the first time we stayed in "downtown" Quebec City. The hotel staff were lovely and helpful. The hotel has a streamline look, but is clean and the rooms are comfortable. We used the pool and sauna (unisex) which we loved. Great way to end the evening. The location is fantastic, a 15 minute walk to "old" Quebec City...

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Helpful?
Thank rhus1

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Towering above downtown Quebec, Hotel PUR's sleek and sophisticated guest rooms are a lesson in savvy design. All guest rooms are outfitted with select amenities appealing to the business and leisure travelers. Guest rooms feature floor to ceiling windows offering panoramic views of the neo-Gothic Saint Roch Church, Saint Lawrence Seaway, and Orleans Island. ... more   less 

Additional Information about Hotel PUR Quebec

Address: 395 rue de la Couronne, Quebec City, Quebec G1K 7X4, Canada (Formerly TRYP Quebec Hotel PUR)
Region: Canada > Quebec > Quebec City
Price Range: RM399 - RM846 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel PUR Quebec 3.5*
Number of rooms: 242
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Also Known As:
Pur Hotel Quebec City
Pur Quebec City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel PUR Quebec staff and other travellers.
12 questions
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New York City, New York
over a year ago
Puerto Rico
3 months ago
Keeseville
over a year ago
New York City, New York
over a year ago

See all questions (12)

Questions? Get answers from Hotel PUR Quebec staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose upper levels during renovations”
  • View from the desk.
  • Desk/Bed
  • Large desk behind the bed!
  • Desk area.
 of 5 bubbles Dudeneverstop, 5 Mar 2017 | Read review
“Sorry-no suggestions.”
 of 5 bubbles pacificoceandreams, 17 Jan 2017 | Read review
“Park your vehicle and walk everywhere, it's in a great location to explore the city old and new.”
 of 5 bubbles rhus1, 29 Dec 2016 | Read review
“15th floor was nice and quiet”
 of 5 bubbles GradyM333, 7 Nov 2016 | Read review
“save your money and take a room with a view from the back of the hotel”
 of 5 bubbles pinky4real, 24 Oct 2016 | Read review
5 of 5