We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Palace Royal

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hotel Palace Royal
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

624 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 391: English reviews
Start your review of Hotel Palace Royal
 Click to rate
Toronto, Canada
Reviewed 2 weeks ago

I stayed at the Palace Royal last month. On the second morning of my stay I was woken up by loud drilling and hammering at around 8:30am. I called the front desk and was told that signs in the hotel indicated that some work was happening in the hotel. Had I known that work was being done in the hotel...

 Report
Helpful?
1Thank ericN9878IF
Les_Hotels_JARO, Responsable des relations clients at Hotel Palace Royal, responded to this review

EricN9878IF, We understand that it can be annoying to stay in a hotel when renovations are underway in a limited section of the hotel. However, we would like to remind you that when you reported to the hotel reception, you yelled at the attendant and then at the supervisor. However, these two people were trying to help you. We also...

Waterloo, New York
Reviewed 4 weeks ago

Stayed here with my family for a long weekend. The staff were very friendly and helpful, and the rooms very quiet and comfortable. Showers were nice, very clean and pleasant atmosphere and perfect location by the old city walls! wonderful restaurants in downstairs and parking convenient. Definitely a good stay.

 Report
Helpful?
Thank TravelinRobT
Les_Hotels_JARO, Responsable des relations clients at Hotel Palace Royal, responded to this review

Dear TravelinRobT, Thank you for staying at Hotel Palace Royal and taking the time to write a review. We are pleased that you appreciated the location of the hotel, the comfort, the cleanliness and tranquility of the rooms, the indoor parking, the Restaurant Beffroi Steak House as well as the quality of service offered by our team. We look forward...

Boca Raton, Florida
Reviewed 5 weeks ago

We stayed here for 10 days for my son's hockey tournament. Very charming hotel in the best location right in Quebec City. Great restaurant with amazing food. Great room service. Great pool area. The valet staff was amazing. The beds are memory foam and very comfortable. The wood floors had some gaps, and the black out shades didn't quite fit...

 Report
Helpful?
Thank spin4lyf
Les_Hotels_JARO, Responsable des relations clients at Hotel Palace Royal, responded to this review

Dear spin4lyf, Thank you for staying at Hotel Palace Royal and taking the time to write a review. We are delighted that you enjoyed the location of the hotel, the dishes of the Restaurant Beffroi Steak House, the indoor pool and the amenities of your room. We will share your comments with the departments involved. We hope to welcome you...

Reviewed 5 weeks ago

Our Family stayed here on a four day long week end to Quebec City and the Hotel did not disappoint. Great location just outside the gates with many shops just outside the door and a two minute walk to the heart of the city. Valet parking was perfect vey organized and reliable.The room was fantastic and the view was beautiful...

 Report
Helpful?
Thank Meldouglass
Les_Hotels_JARO, Responsable des relations clients at Hotel Palace Royal, responded to this review

Dear Meldouglass, Thank you for staying at Hotel Palace Royal and taking the time to write a review. We are pleased that you appreciated the location of the hotel, your room, the indoor swimming pool, the dishes and drinks of the Restaurant Beffroi Steak House as well as the bar Le Fou du Roy and the quality of service offered...

Maryland
Reviewed 6 February 2017

We loved our stay at the Hotel Palace Royal. We stayed during Carnaval, and the hotel was within easy walking distance to most of the sights. We stayed in a family suite, which was clean, comfortable, and well-appointed. The staff was friendly and went out of their way to assist us. Shops, restaurants, and grocery stores were a few minutes...

 Report
Helpful?
Thank ScenicMaryland
Les_Hotels_JARO, Responsable relations clients at Hotel Palace Royal, responded to this review

Dear ScenicMaryland, Thank you for staying at Hotel Palace Royal and taking the time to write a review. We are pleased that you have experienced the Carnaval de Québec and that you have appreciated the location of the hotel, its facilities, the cleanliness, the comfort and the conveniences of your suite as well as the quality of the service offered...

Calgary, Canada
Reviewed 31 January 2017

The location of this hotel is good. We were told we had booked the best room in the hotel. I would hate to see the other rooms. This hotel is tired and old. Our suite was spacious, the bathroom large. The room had a king size bed which had a build in bed frame which you bumped into constantly. The...

 Report
Helpful?
Thank Maria R
Les_Hotels_JARO, Responsable relations clients at Hotel Palace Royal, responded to this review

Dear Maria R, Thank you for staying at Hotel Palace Royal and taking the time to write a review. We are pleased that you appreciated the location of the hotel and the size of your suite and bathroom. However, we are sad to read that you have had some dissatisfaction during your stay. Indeed, we have done some renovations on...

Reviewed 18 January 2017

Was expecting more for the price. Location was great, walking distance to old Quebec wall and the room was quiet. Arrived early as we were travelling ahead of a bad storm and was surprised we couldn't get into a room as it was a Thursday and had just driven over 6 hours. We had a busy itinerary and was in...

 Report
Helpful?
Thank Jeanne-Phillip C
Les_Hotels_JARO, Responsable des relations clients at Hotel Palace Royal, responded to this review

Dear Jeanne-Phillip C, Thank you for staying at Hotel Palace Royal and taking the time to write a review. We are glad you enjoyed the location of the hotel and its quietness. We must clarify that you made your stay during the holiday season. During this time of the year, most hotels are full and the employees are very solicited...

New York City, New York
Reviewed 18 January 2017 via mobile

In general we coming to this hotel already few years , love it . Clean and nice warm rooms, beds is so comfy and fresh. We like restaurant and breakfast , pool area with special roomview . Staff is always helpful. The most good about this hotel it's location , in middle of everything, prices affordable. Will come back .

 Report
Helpful?
Thank Iryna D
Les_Hotels_JARO, Responsable des relations clients at Hotel Palace Royal, responded to this review

Dear Iryna D, Thank you for being a faithful guest of the Hotel Palace Royal and having taken the time to write this review. We are glad that you appreciate the comfort and cleanliness of our hotel rooms, the pool area, our team, the location of the hotel as well as the Restaurant Beffroi Steak House. We look forward to...

Toronto, Canada
Reviewed 13 January 2017

We loved everything about this hotel! The room was clean and spacious, nicely decorated, quiet and very comfortable. There was a coffee machine and a small fridge in the room, so we could easily have a light breakfast there. Staff was friendly and helpful and fully bilingual. The location of this hotel is so convenient, only a 5 min walk...

 Report
Helpful?
Thank Sing_solo
Les_Hotels_JARO, Responsable relations clients at Hotel Palace Royal, responded to this review

Dear Sing_solo, Thank you for staying at Hotel Palace Royal and for taking the time to write a review. We are pleased that you appreciated the cleanliness and size of your hotel room, its comfort as well as the cleanliness, quietness and services of the hotel. We hope to welcome you again on your next stay in Quebec City. Have...

Toronto, Canada
Reviewed 5 January 2017 via mobile

This was our first trip with our 3 month old and I have to say I expected better for the price. The location is great and the staff was friendly but we had quite a few disappointments. Our room was super loud the bed squeaked like crazy whenever my husband moved (terrible when there is a sleeping baby) and the...

 Report
Helpful?
1Thank Pam M
Les_Hotels_JARO, Responsable relations clients at Hotel Palace Royal, responded to this review

Dear Pam M, Thank you for staying at Hotel Palace Royal and taking the time to write a review. We are happy that you appreciated the location of the hotel, the quality of service offered by our team and the indoor pool. We will check the bed of the hotel room you occupied since our furniture is recent and of...

381 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (237)
Viewed
Hotel & Grounds (33)
Viewed
Pool/Beach Area (18)
Viewed
Room/Suite (57)
Viewed
View from Room (21)
Viewed
Bathroom (9)
Viewed
Family/Play Areas (1)
Viewed
Dining (9)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (88)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (144)
Viewed
Room/Suite (70)
Viewed
Hotel & Grounds (34)
Viewed
Dining (11)
Viewed
Business Centre/Function Rooms (1)
Viewed
View from Room (4)
Viewed
Bathroom (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (21)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Quebec City hotels
0.4 km away
Hotel Manoir Victoria
Hotel Manoir Victoria
#23 of 101 in Quebec City
1,215 reviews
0.2 km away
Hilton Quebec
Hilton Quebec
#35 of 101 in Quebec City
2,514 reviews
0.1 km away
Quebec City Marriott Downtown
Quebec City Marriott Downtown
#24 of 101 in Quebec City
1,120 reviews
Show Prices
Show Prices
Show Prices
1.0 km away
L'Hotel Port-Royal
L'Hotel Port-Royal
#30 of 101 in Quebec City
741 reviews
0.7 km away
Hotel Chateau Laurier
Hotel Chateau Laurier
#36 of 101 in Quebec City
1,310 reviews
0.3 km away
Le Manoir d'Auteuil
Le Manoir d'Auteuil
#2 of 101 in Quebec City
1,050 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Restaurant Beffroi Steak House
Restaurant Beffroi Steak House
Cuisines: American, Steakhouse, Canadian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Babysitting
Official Description (provided by the hotel)
At a 150 meters distance from Old Quebec’s historic district, in the heart of the city downtown, stands Hotel Palace Royal | Downtown. The hotel features 234 sumptuously decorated rooms offering great comfort, memory foam mattresses, wooden floors, and magnificent views over the city. Luxurious setting filled with contemporary accents, central courtyard with swimming pool, indoor parking lot, Restaurant Beffroi Steak House within the hotel, privileged location right next to the d’Youville Place and the St. Jean Door, and more: Hotel Palace Royal provides an ideal setting for a fulfilling stay in Quebec City. ... more   less 

Additional Information about Hotel Palace Royal

Address: 775, Avenue Honore-Mercier, Quebec City, Quebec G1R 6A5, Canada
Region: Canada > Quebec > Quebec City
Price Range: RM430 - RM1,001 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palace Royal 4*
Number of rooms: 234
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Agoda, Travelocity and Despegar.com so you can book your Hotel Palace Royal reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Palace Royal Hotel
Palace Royal Quebec City
Hotel Style:
#8 Luxury Hotel in Quebec City
#29 Business Hotel in Quebec City
#34 Romantic Hotel in Quebec City
#35 Family Hotel in Quebec City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Palace Royal staff and other travellers.
14 questions
Ask a question

See all questions (14)

Questions? Get answers from Hotel Palace Royal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like a window, don't do a pool room, and vice versa.”
 of 5 bubbles spin4lyf, 20 Feb 2017 | Read review
“Avoid the staircase, elevators and inside rooms”
 of 5 bubbles MariaR57, 30 Jan 2017 | Read review
“Family suite with a city view is terrific.”
  • Last-minute photo of family suite sitting area.
 of 5 bubbles V1700LRkathym, 22 Dec 2016 | Read review
“Interior rooms have balcony, nice place to relax and enjoy a meal.”
  • Interior balcony
  • Two room suite, interior.
  • Plenty of space.
 of 5 bubbles 4hoodz, 8 Dec 2016 | Read review
“Get a room on the side facing the old city gate.”
 of 5 bubbles LJC309, 27 Nov 2016 | Read review
5 of 5