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Portofino Resort Tangalle

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Portofino Resort Tangalle
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401 Reviews from our TripAdvisor Community

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There are newer reviews for Portofino Resort Tangalle
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Showing 270: English reviews
Lausanne, Vaud, Switzerland
Reviewed 27 December 2016 via mobile

If you have been booked here because of fully booked hotels elsewhere, ask yourself why and try rebook somewhere else NOW if you're reading this! We just checked in and the room looks, feels and is dusty everywhere. We are already cancelling the rest of our stay here and leaving first thing in the morning. Everything you may have read...

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Helpful?
Thank Khoosh A
Sales Marketing... P, Sales & Marketing Manager at Portofino Resort Tangalle, responded to this review

Dear Guest, Greetings from Portofino Resort Tangalle! We conducted an inquiry with regards to your comments and I understand that the Travel Agent who organized your tour had promised you another hotel but due to a mishap and overbooking situation, at the last minute you were diverted to our Resort. I think your problem is with your Travel Agent who...

San Francisco, California
Reviewed 27 December 2016 via mobile

Check in was fast. Good size room with average amenities. Poor wifi. Good SPA. Poor food and service. Breakfast was basic and not worth the price. Beach was good but rough to swim. Checkout was smooth and no complications.

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Helpful?
Thank MoeWatts
Sales Marketing... P, Sales & Marketing Manager at Portofino Resort Tangalle, responded to this review

Dear Guest, Greetings from Portofino Resort Tangalle and Thank You for your review Please accept our humble apologies for any shortcomings you faced at the Resort. I have passed on your feedback back to the relevant departments for corrective action. We strive hard towards exceeding your expectations and your feedback helps us serve you better so thank you again for...

Reviewed 22 December 2016 via mobile

Nice and quite hotel, spacious and clean rooms. But too far away from the main road or village (15 min by car). Also the restaurant is expensive and is more focussed on international food instead of local food. The quality of the food is good though. The beach is separated by the resort by a big fence which does not...

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Helpful?
Thank Krystle v
Sales Marketing... P, Sales & Marketing Manager at Portofino Resort Tangalle, responded to this review

Dear Guest, Greetings from Portofino Resort Tangalle! I would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance in our quest of exceeding your expectations. I have passed on your comments to the Restaurant and the Spa team. The Spa team was very motivated...

Reviewed 14 November 2016 via mobile

Very friendly staff and child friendly environment. Good central place to visit many southern attractions like wildlife parks etc. Spacious room and batch room. Appreciate hotel staff allowing us to checkout late which really helped the kids to spend more time and enjoy

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Helpful?
Thank chamila H
Sales Marketing... P, Sales & Marketing Manager at Portofino Resort Tangalle, responded to this review

Dear Guest, Greetings from Portofino Resort Tangalle! Thank You for sharing your experience of your recent stay with us. We are very happy to hear that you and your family enjoyed your holiday and were well looked after by our staff For the adventurer, the Resort offers a myriad of attractive travel options & excursions to National Parks, Historic archaeological...

Maharagama, Sri Lanka
Reviewed 13 November 2016

Simply Amazing. Everything about the hotel is excellent - Rooms, service (more like, your wish is our command), amenities, food and location. The welcome is very friendly and the checkin could not be easier. You just take a seat in the great lounge and the staff takes care of the rest.. The service was excellent, all the employees were very...

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Helpful?
Thank samantha332016
Sales Marketing... P, Sales & Marketing Manager at Portofino Resort Tangalle, responded to this review

Dear Guest, Greetings from Portofino Resort Tangalle and we would like to take this opportunity to extend a heartfelt "Thank You" for your wonderful review which I have passed on to our staff who will indeed be motivated further as they all work hard towards one goal-CUSTOMER SATISFACTION! It was a great pleasure serving you and we anticipate your visit...

Reviewed 11 November 2016 via mobile

I have stayed here some 3,4 years back. It had a different name that time and may be different management too. Ranna is not a major tourist attraction so the place was nearly empty. Staff was cordial and food was fine. Rooms were spacious and clean. Beach was fine. Pool was ok. Negative remarks are, 1. Road leading to the...

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Helpful?
Thank Gayan W
Sales Marketing... P, Sales & Marketing Manager at Portofino Resort Tangalle, responded to this review

Dear Guest, Greetings from Portofino Resort Tangalle and thank you taking your valuable time to share your experience. The Resort used to to be called "Ranna 212" a famous boutique hotel later we re branded as Portofino Resort Tangalle after being taken over by a Chinese Conglomerate named "Plateno" which holds name to being the largest Hotel Chain in Asia....

Warsaw, Poland
Reviewed 11 November 2016

It is poor place, but has is also positive side - I will write about it too. I came here as a beginning of my honeymoon. The hotel was informed about it, but they did nothing about it. In most of places all over the world, when the hotel has a honeymoon couple, it does something special for their guests....

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1Thank Filip_the_traveller
Sales Marketing... P, Sales & Marketing Manager at Portofino Resort Tangalle, responded to this review

Dear Guest, Greetings from Portofino Resort Tangalle! There are two sides to every story and please let me enlighten the Trip Advisor community-the other side Customers satisfaction is our TOP priority so our General Manager called up a special meeting and inquiry with all Head Of Departments and this is the feedback received to your comments above:- 1)For your honeymoon,...

Colombo, Sri Lanka
Reviewed 1 November 2016

I checked the reviews before visit this place, but mostly i found very good reviews. Then i decided to visit the place. Here my experience, 1) I have seen reviews regarding the road, It was quite bad. But its manageable. 2) After we passed such a bad road and hectic journey, hotel staff served such a bad welcome drink(Belley drink)...

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Helpful?
Thank dharshana999
Sales Marketing... P, Sales & Marketing Manager at Portofino Resort Tangalle, responded to this review

Dear Guest, Greetings from Portofino Resort Tangalle! Please accept my apologies on behalf of the team who I have passed on your comments to. We are truly sorry that the Hotel did not meet your expectations. These stated remarks are not usual to our Hotel where Customers are our priority and the Restaurant is one of our plus points. But...

Kandy, Sri Lanka
Reviewed 29 October 2016

The hotel is located virtually in the middle of nowhere - except the beach. The plus side is that the surroundings are very quiet, and hence makes it an ideal location to relax. The down side is that you need to travel about 6km to buy anything - which you can avoid by getting everything you need before going to...

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Helpful?
Thank Akhma60
Sales Marketing... P, Sales & Marketing Manager at Portofino Resort Tangalle, responded to this review

Dear Guest, Greetings from Portofino Resort Tangalle and on behalf of the Team, I would like to extend a heartfelt "Thank You" for taking the time to write a comprehensive review and on sharing your thoughts with us. We look forward to seeing you again to deliver a better holiday experience!! Best Wishes,

Katunayake, Sri Lanka
Reviewed 18 October 2016 via mobile

Hotel is good for relaxation.. Hotel staff was very friendly and helpful.. Food was very good and delicious.. Overall had a better experience during our half board stay at the hotel. But the road to the hotel is under construction and it's not advisable to travel on your own vehicle...

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Helpful?
Thank Nilanka C
Sales Marketing... P, Sales & Marketing Manager at Portofino Resort Tangalle, responded to this review

Dear Guest, Greetings from Portofino Resort Tangalle and thank you for taking the time to share your review with us. We are extremely happy to hear that you enjoyed your stay with us, our success lies in our staff who strive hard towards meeting and exceeding customer needs and your kind comments will motivate us further. With regards to the...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Portofino Resort Tangalle is a 4 star premium hideaway exuding historical Sri Lankan charm and hospitality, offering delectable gourmet cuisine, blending the pure bliss of relaxation with a secluded beach and presenting a once in a lifetime experience. The resort boasts 54 luxurious rooms with 49 deluxe rooms and 5 suites which are elegant and spacious with all modern amenities including air-conditioning, 42 inch LCD televisions, DVD players, WiFi, private balconies, tea and coffee facilities, mini bars, and comfortable king sized beds. The cottage styled rooms encompasses the swimming pool and its architecture emulates a colonial rustic ambience infused with modernity. ... more   less 

Additional Information about Portofino Resort Tangalle

Address: Kahandamodara Road, Ranna 82125, Sri Lanka
Region: Sri Lanka > Southern Province > Ranna
Price Range: RM246 - RM704 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portofino Resort Tangalle 4*
Number of rooms: 54
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Questions & Answers

Here's what travellers have asked, with answers from Portofino Resort Tangalle staff and other travellers.
2 questions
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National Capital Territory of Delhi, India
7 months ago

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Questions? Get answers from Portofino Resort Tangalle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor rooms”
AquaHealing, 19 Apr 2017 | Read review
“Room 404, nearer to beach and ground floor”
irothu, 31 Mar 2017 | Read review
“Room on first floor facing the sea.”
688satishs, 23 Jan 2017 | Read review
“Goundfloor poolside rooms are nice and spacious. Good for families with young kids.”
BDSRP, 18 Aug 2016 | Read review
“Rooms by the pool side are great as they are both close to the pool and the restaurant.”
GayangaK, 13 Aug 2016 | Read review
5 of 5