We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Despite its name this is not a hacienda (ranch/farm) as most people would define it, but more of an urban mansion. But as part of The Luxury Collection group of haciendas I suppose they had to call it that and we wanted to add this...More
This could be an outstanding hotel. It has a beautiful setting in a restored old hacienda, lovely grounds, an excellent location. Other positives include very good and attentive service. We really liked the room -- its size, style, the furnishings, the big stylish bathroom, and...More
This hotel is in a colonial-style building within the old town of Campeche. It didn't have the same feeling as the haciendas in the countryside, there was something not right here. The rooftop bar could have been nice at one time but is now abandoned,...More
Thank Carlo R
Response from Marvin R, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, CampecheResponded 25 October 2017
Dear Carlos R
Thank you very much for taking the time to share your feedback on Trip Advisor!
We truly appreciate your valuable comments.
I would like to follow up on your feedback privately.
Please take a minute to contact me at email@example.com
Excellent location, inside the old city, nearby restaurants and nearby Chocol´Ha café (by the way incredible place for a quick tea in the afternoon). Good hotel, big rooms, nice service staff. Possibly the best place to stay in Campeche. Don't forget to have dinner in...More
Cesar Vergara is the Resident Manager who leads the way in creating a wonderful atmosphere. We follow Cesar wherever he goes because he knows how to inspire his staff to provide a unique and special guest experience. We first met Cesar at Hacienda San Jose...More
Response from Ricardo M | Property representative |
Good morning and thank you for contacting Hacienda Puerta Campeche. We do have a wheelchair that we can lend to our guest at no extra cost. Due to the nature of our building, which dates back to the XVII century, some of... More
Good morning and thank you for contacting Hacienda Puerta Campeche. We do have a wheelchair that we can lend to our guest at no extra cost. Due to the nature of our building, which dates back to the XVII century, some of areas of the property might be somewhat inaccessible for our handicapped visitors, however, in our experience, we have been able to adapt to our guests' needs in the past and they truly seem to have had an amazing time. if you would like further information please feel free to email me at ricardo.mondragon at luxurycollection . com. I wish you an amazing day! Best regards,
Director of Operations
Response from Daniel F | Property representative |
Good afternoon Ms. Cutner!
We are going to be very glad to host you in Hacienda Puerta Campeche, in this property we have 15 rooms available. do you have any special date in mind for your vacations? in order to verify with... More
Good afternoon Ms. Cutner!
We are going to be very glad to host you in Hacienda Puerta Campeche, in this property we have 15 rooms available. do you have any special date in mind for your vacations? in order to verify with our reservation department the availability.
Hacienda Puerta Campeche is located 20 minutes to the airport of Campeche and we are located in the middle of downtown so the variety of activities you can do in Campeche are several!
Please feel free to contact us if you require something special or if you have any doubt.
Are you sure you want to delete this answer?
"If you have problems navigating stay on the first floor. The stairs were kind of steep."