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Boulevard Zona Hotelera, Cap Cana, Punta Cana 23002 Dominican Republic
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COVID-19 update: See the added health and safety measures this property is taking.Read more
2 people have started booking this hotel
Hotel direct offer!Book Direct for the Lowest Rates
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US$604
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Free cancellation until 05/02/22
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US$604
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US$441
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Traveller (12596)
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Panoramas (21)
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sanctuary Cap Cana
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 10 hotels in Cap Cana
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Airport transportation
Valet parking
Paid wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
13Restaurantswithin 1 km
2Attractionswithin 1 km
8428Reviews1730Q+A100Room tips
Traveller rating
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Time of year
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Popular mentions
Diana Carolina Q wrote a review Yesterday
Fort Lauderdale, Florida24 contributions2 helpful votes
+1
This was by far one of the best vacation experiences we’ve had in our entire lives! We simply loved every single moment about this trip. Let me start by saying the resort is gorgeous, yes, the suite was absolutely amazeballs - we had the oceanfront castle suite - but none of that would even matter without the PEOPLE. The employees at the Sanctuary resort are super humans, I’m convinced they have secured a ticket straight to Heaven already, they are all such amazing individuals and they single handedly made this vacation one to remember forever. As soon as we got to the Castle we were greeted by Laury, OMG!! Words can’t describe how quickly we fell in love with this girl, one of the brightest and most genuine people we’ve ever met, Laury you know you have a homie in Miami forever! Thank you for being such a kind soul and being so ridiculously attentive with us. Then we met Miguel (much better than Sebastian! Lol - internal joke), one of the most humble souls in the entire world, always with such a serene attitude, always with a bright smile, saying hi to the two of them became our ritual and our mood setter every morning, Miguel helped us with absolutely everything we needed, no matter how silly the request was, he found a way to solve it and deliver for us, any time, any where he is simply the best! Ancelmo made the best passion fruit mojitos ever and got me totally addicted while he introduced my husband, who is a total rum lover, to his new favorite friend Barcelo Imperial, in matter of a day, most bartenders knew this was his favorite drink and would save him a bottle just for him, you just don’t see this customer service anywhere else, at least not in the states. It’s the type of customer service done for love and vocation not because of a paycheck, and although it’s fantastic to be pampered like this, it’s also heartbreaking to see that other people just whines and disrespects them… so please, be kind, they choose everyday to be the best version of themselves for you, so the least you can do is not be a freaking Karen! On the subject of food, all the restaurants were great, food is quite delicious, and there is something for every taste. After our very own romantic dinner at the beach, which I 100% recommend!! Our favorite one was definitely the sushi place in sanctuary town, the best sushi we’ve ever had! (I recommend the Nigiri fusion section, you are in for a treat) our Chef was amazing to us and Alexis was such a sweetheart! To all our waiters and hostesses, we LOVE you!!! Thank you thank you for being so attentive, I don't know how you can possibly remember all the things you did, from how I liked my coffee, to the extra lemons I liked, from the fruit juices, I mean, it was every little detail! Special shout out to Ana Madeline, I’ve never seen someone so expressively smile with her eyes, I never saw your actual smile (thank you Covid) but OMG what a beautiful and bright soul, everytime we met you at a restaurant our meal was a lot sweeter! We adore you! Saldana (Manuel), first and foremost the most gorgeous eyelashes in Dominican Republic, hands down (my husband agrees), you were our first waiter and you set the bar quite high for everyone else! I want you to know you stole our hearts and I don’t say this only because you got me drunk with so many cocktail choices at the Wok! Lol Thank you for such excellent service. Francisco must be the most easy going and joyful person I’ve met, he treated us like nothing less than royalty and spoiled me like a toddler. We can’t take you enough and as I told you before we left, a part of our hearts stayed with you. Geomar you made our romantic night so special, you made us fall in love again!! Also I had too much champagne lol! Thank you! To Randy, my one and only barista, I don’t know what sorcery you put in my coffee but you’ve ruined coffee for me forever! To Yerry and Cairo, our crazy musical duo at the buffet, we loved your energy and your rhythm thank you! Next time I’ll make you go viral ;). In terms of things to do and entertainment, everything was great, everyday there were activities in the pool and there were all sorts of events in the evening to kill the night at the Pub! We had the opportunity to also visit Scape Cana Park which was a ton of fun. To our entertainment team, I am so incredibly impressed by your hard work and how much love you put on what you do, thanks to you, my husband, a long with a bunch of strangers from so different places in the world collided every day to dance bachata, salsa and zumba in front of the entire resort, under the a perfectly sunny sky that made our skin melt a little every time (great for burning calories lol), you are a center of energy, and you truly draw people with your spirit, thank you thank you for making us laugh so hard and shake our booties until God knows what time at night. To my favorite crew ever! Spicy your goofiness made my day every day, thank you for the endless laughs. Pinky the tiniest but spiciest! You are pure fire my friend!! I was jealous that I could not learn those booty moves on the floor, that's next level stuff lol! Mr Magic and Fido who never took no for an answer and pulled us all to the dance floor at the club or at the pool to do all sorts of foolishness lol, thank you for a great time! Gasolina thank you thank you for always finding us the best spot at the pool you are made out of gold! Wakey Wakey, DJ Happy Boy, Black Diamond you guys are all fantastic and together you are just DA BOMB! You really made us feel like teenagers all over again trying to party as late as we could every night and dancing as if no one was watching! THANK YOU! And last but not least, the spa. If there was one part of the trip I would call good but not great, was the spa, just by comparing the prices to the quality of the offering, the prices are comparable to the standard hotel in Miami, yet the equipment and installations don’t necessarily match that, at least not in functionality, for instance, they didn’t have heated beds, or a hooded hair dryer at the salon, just little details that cheapen the experience. Nevertheless, it was the people that did it once again and made our visit one of a kind. I hate that I forgot to take their names to give them their deserved shout out but I was too relaxed to even think at the moment. They took such great care of us! We loved the pampering and left renewed, thank you also for being so patient with my puffy afro hairdo lol!
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Date of stay: October 2021
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catmom49 wrote a review Feb 2020
North Royalton, Ohio5 contributions10 helpful votes
Hotel's Favourite
This resort was amazing. The entertainment team was excellent! The rooms are large and the view from our room was breathtaking. This is our second trip here and it was just as good if not better than the first. The drinks were good and the service was great! Can't wait to come back!
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Date of stay: February 2020Trip type: Travelled as a couple
10 Helpful votes
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Response from SanctuaryByPlaya, Director de Relaciones Públicas at Sanctuary Cap Cana
Responded 10 Feb 2020
Dear catmom49, Taiguey! Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sanctuary Cap Cana. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Regards,
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Emma B wrote a review 25 Jan
1 contribution
We absolutely adored our experience at Sanctuary; we owe it all to the incredible staff. Not to mention it has breathtaking views. Thank you to every staff member for welcoming us and bringing us into their beautiful country and home. A special thank you to the entertainment staff. Cappucino, Coca Cola Light, Pinky, Wakey-Wakey, Sexy Belly, Black Diamond, and the head of the entertainment staff, Mickey. These were the entertainment staff we had the opportunity to spend time with and grow close to. These incredible humans made our stay unforgettable. Each of these people go out of their way to make each guest feel comfortable and have the best time possible. Wow, I truly cannot say enough about each of these workers. The humor, care, work ethic, etc. is unmatched to anything I have ever seen. THANK YOU ENTERTAINMENT STAFF-- especially all of those lovely people I listed above. I would 100% visit Sanctuary again. Thank you to the lovely restaurant staff at every location. Thank you to the amazing bartending staff-- especially Miss Ruby. We love you! This review is long overdue! Thank you Sanctuary! Nothing but good things to express. Hope everyone is well.
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Date of stay: December 2021
Rooms
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Taylor N wrote a review 25 Jan
1 contribution
Capriccio was one of our favorite dining experience of our week. From the menu selections, portion sizes, and intimate atmosphere it was an amazing dinner option as a honey moon couple. The hostess was quick to accommodate us when we were accidentally 2 hours early for our reservation. Felix and Levi are extremely attentive, hospitable, and made our dinner extra special. This will be one of the restaurants we visit many times during our stay!
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Date of stay: January 2022Trip type: Travelled as a couple
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emilyW1476RG wrote a review 25 Jan
Amherst, New Hampshire1 contribution
I had the most amazing stay in the terrace tower suite. The service is absolutely outstanding at this resort. Our butler Frank fulfilled our every want and need. The server Yocledy was super attentive, friendly and remembered us whenever we saw her!
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Review collected in partnership with this hotel
Date of stay: January 2022
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PRICE RANGE
US$300 - US$550 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sanctuary cap cana hotel punta cana, sanctuary cap cana resort
FORMERLY KNOWN AS
Sanctuary Cap Cana By AlSol
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaCap Cana
NUMBER OF ROOMS
324
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Frequently Asked Questions about Sanctuary Cap Cana
Which popular attractions are close to Sanctuary Cap Cana?
Nearby attractions include Juanillo Beach (0.7 km) and Beers of the World (0.01 km).
What are some of the property amenities at Sanctuary Cap Cana?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Sanctuary Cap Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sanctuary Cap Cana?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sanctuary Cap Cana?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sanctuary Cap Cana?
Conveniently located restaurants include Blue Marlin, The Steakhouse, and Sanctuary Town Cap Cana.
Are there opportunities to exercise at Sanctuary Cap Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sanctuary Cap Cana have airport transportation?
Yes, Sanctuary Cap Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sanctuary Cap Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Sanctuary Cap Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sanctuary Cap Cana?
The staff speaks multiple languages, including English and Spanish.