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Gran Melia Palacio De Isora

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Avenida Los Oceanos S/N, 38686 Alcala, Guia de Isora, Tenerife Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (6495)
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Panoramas (89)
Videos (1)
What is Travellers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gran Melia Palacio De Isora
Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 hotels in Alcala
Location
Cleanliness
Service
Value
GreenLeaders Gold level
The natural beauty of Tenerife combined with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical and unforgetable moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, dream about relaxing in one of our pools and delight your palates in our wonderful restautants. Gran Melia Palacio de Isora has everything your need to make your next holidays an unforgetable experience.
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Room & Suite (1,162)1,162
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Hot spring bath
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Russian, Spanish and 1 more

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
33Restaurantswithin 1 km
3Attractionswithin 1 km
10442Reviews844Q+A100Room tips
Traveller rating
  • 6,438
  • 2,221
  • 1,041
  • 406
  • 337
Time of year
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  • English
Popular mentions
David J wrote a review 17 Jun
Willesden, United Kingdom4 contributions
As we have full board, we spend a lot of time in the various resort restaurants. The service is always fantastic but we have been lucky enough to have Rober serving us for many of our meals and he is the absolute best. So attentive and friendly! He welcomes us to every meal, let’s us know what’s new on the menu and always helps us to decide what to have.
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio De Isora
Responded yesterday
Dear guest V6082FFdavidj. Thank you for choosing Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through TripAdvisor. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated, specially to Rober. We are looking forward to welcoming you again soon for another amazing stay with us. Kind regards, Alejandro Naranjo Guest Experience Manager
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JUANBA77 wrote a review Apr 2021
Madrid, Spain98 contributions78 helpful votes
Hotel's Favourite
We spent 7 days, the hotel is really nice and the staff working there were great! Food was really good and they have good Covid 19 rules to feel safe. We will come back for sure! Infinity pool is huge and with amazing views.
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Date of stay: April 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio De Isora
Responded 24 Apr 2021
Dear guest JUANBA77, Firstly thank you for choosing Gran Meliá Palacio de Isora and for sharing your feedback with the travelers of TripAdvisor. We are glad to know that you have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our facilities, pools as well as on our gastronomic offer. We are looking forward to welcoming you again soon. Kind regards, Alejandro Naranjo Guest Experience Manager
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lesnik2005 wrote a review 11 Jun
1 contribution
We stayed 8 nights at Gran Melia. We didn't expect much while booking this hotel. We just needed to spend our vacation somewhere warm. The first minute we arrived at the hotel, we felt already welcomed and were surprised how friendly all the staffs were. Everything is well maintained and kept clean. It seemed to us that they were cleaning all day long. The pool is fabulous, big and clean!!!! It uses salt water, which we really love about it. Overall, we really enjoyed our stay and hope to go back there again. Thank you Grand Melia and all staffs.
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Review collected in partnership with Meliá Hotels International
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio De Isora
Responded 6 days ago
Dear guest lesnik2005, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Gran Meliá Palacio de Isora. Kind regards, Alejandro Naranjo Guest Experience Manager
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Nikki A wrote a review 7 Jun
1 contribution
My fiancé and I came to this trip before our wedding (pre-honeymoon) and really enjoyed the hotel and our dinner at oasis. Get the steak and lava cake! The staff is attentive and wonderful - we couldn’t ask for more!
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio De Isora
Responded 1 week ago
Dear guest J4605HKnikkib, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities and our gastronomic variety were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Gran Meliá Palacio de Isora. Kind regards, Alejandro Naranjo Guest Experience Manager
Read more
Me&Him wrote a review May 2021
Switzerland1 contribution1 helpful vote
Oasis Restaurant..... Although the resort is quite busy ( which is great ) we booked the half board package we arrived 6minutes late for our booking and the Male manager said that if we could not arrive on time our booking is cancelled on this occasion he would make an exception!! We were shown to our seats a lovely young waiter Roberto came with water and asked politely if we would like and wine or drinks ...... we had a glass of wine each ..... We were then served by Laura ( very rude and not very helpful) we asked what vegetables or potatoes come with our meals she replied what do you want with it my wife said chips ? Laura said ok when our meal was served it had chips and hard cold smash potato and chips no vegetables or sauces ...... when we asked Laura about this she said it what what we ordered .... yes we ordered this but did not expect two types of potatoes and no salad or vegetables..... we told her the potatoes were cold and hard and she said yes I heard you and walked away ...... we assumed she had got to speak with the Manager but no she just ignored us ...... we decided that we did not want any more of our meal and asked for the Bill ..... When we were asked at the end if everything was ok we said no and the young man was genuinely sorry .... we told him it wasn’t his fault ........ No apologies from Laura or the Male manager !!! This is the 1st time I have ever complained .... On general though the hotel is beautiful and all the other staff are very attentive and friendly...... half board great value for money Drinks package is not worth what you pay for We booked this for our special anniversary It’s also a shame that staff start at 7am cleaning around the outside areas and wake you up ...... especially as this was a four day mini break ....
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Date of stay: May 2021
Value
Location
Service
Room Tip: Lovely Rooms
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PRICE RANGE
US$205 - US$480 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia palacio de isora hotel alcala, gran melia guia de isora, palacio de isora gran melia
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
578
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Frequently Asked Questions about Gran Melia Palacio De Isora
Which popular attractions are close to Gran Melia Palacio De Isora?
Nearby attractions include Playa La Jaquita (0.1 km), Playa de Alcala (0.7 km), and Cafeteria La Divina (0.7 km).
What are some of the property amenities at Gran Melia Palacio De Isora?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Gran Melia Palacio De Isora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Gran Melia Palacio De Isora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Gran Melia Palacio De Isora?
Yes, parking is available to guests.
What are some restaurants close to Gran Melia Palacio De Isora?
Conveniently located restaurants include Tres Raices, El Rincon de la Barriga, and Casa Mon.
Are there opportunities to exercise at Gran Melia Palacio De Isora?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Gran Melia Palacio De Isora?
Yes, dry cleaning and laundry service are offered to guests.
Does Gran Melia Palacio De Isora offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Gran Melia Palacio De Isora?
The staff speaks multiple languages, including English, Spanish, French, German, and Russian.
Are there any historical sites close to Gran Melia Palacio De Isora?
Many travellers enjoy visiting Casa Fuerte (13.7 km) and La Fuente de los Tres Chorros (13.7 km).