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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
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6,264 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,781: English reviews
Ennis, Ireland
Reviewed 21 March 2016

Overall fine hotel as you would expect for the category. Red level service is very good. Had a nice suite with full sea view. Food generally quite good especially the terrace in the red level. There are only 2 points, booking a table for dinner is difficult and you need to plan well ahead where and when to go for...

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank christinak206
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. christinak206, First of all, thank you for choosing Gran Meliá Palacio de Isora for your holiday in Tenerife and for spending some of your time to share your comments with the community of TripAdvisor. It is a great pleasure for the entire team to know that you have enjoyed an overall pleasant stay with us. We truly appreciate...

Reviewed 20 March 2016 via mobile

I stopped here with my partner Janet the hotel was better then we ever imagined we had food in nearly all the. Restaurants the food is served and tastes beautiful The rooms are beautiful very luxurious we had a ground floor with the Bali bed in the garden The staff in the hotel very friendly and very accommodating nothing is...

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Helpful?
Thank Martin M
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Martin M, First of all, many thanks for sharing your opinion with the rest of the members of Tripadvisor. It is a great pleasure for the Gran Meliá Palacio de Isora team to receive such a lovely review about your experience at the hotel. It is always very rewarding to read such a great and positive feedback and...

Falkirk, United Kingdom
Reviewed 20 March 2016

After visiting a sensatori hotel in Mexico we expected a similar standard - it didn't quite match up. No faults with hotel itself - beautifully decorated, friendly staff and very clean. Nemo cocktail bar in particular we were very impressed with and also the evening entertainment was of a high standard. We were disappointed that there was no complimentary drinking...

Review collected in partnership with Meliá Hotels International
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Helpful?
2Thank H6818DSscottm
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. H6818DSscottm, Thank you for your preference in selecting our resort for your holiday at Tenerife and for taking the time to post a review of your recent stay with us. We are glad to know that you enjoyed your time at our resort, although we regret if some aspects of your experience did not meet your expectations completely....

Reviewed 20 March 2016 via mobile

Stayed 2 - 9 March 2016. Room 4025 Our 5th holiday to the Gran Melia Palacido de Isora and yes it is just as good as each previous visit. From a wonderful welcome by Emma in reception who gave us a stunning room through to the conscientious and considerate housekeepers and the charming dining staff in the Pangea we cannot...

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Helpful?
1Thank xJoy
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. and Mrs. S, Firstly we would like to thank you for choosing once again Gran Meliá Palacio de Isora for your stay. We are glad to know that you had a great experience in our hotel. We will surely share your positive comments with our team, especially Emma, who will be truly delighted to know that she made...

Wirral
Reviewed 20 March 2016 via mobile

I stayed here with my husband and three year old daughter in November and we had a lovely time here. From the minute we entered the hotel the opulence and grandeur of the hotel hits you. Our room was huge and quiet with a lovely balcony. The main restaurant was my favourite place to eat, so much choice of fresh...

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Helpful?
Thank Rhonda1978
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Rhonda1978, Thank you for sharing your comments with us through TripAdvisor, as well as for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We are glad to know that your family enjoyed an overall pleasant experience with us and we appreciate your kind words on our rooms and pools. In addition, your...

Manchester, United Kingdom
Reviewed 19 March 2016

This is a review of two halves, as there are some great and not so great things about our trip. THE GOOD - The hotel itself. Beautiful, clean, luxurious, wonderful staff. Lots of space by the 3 pools. Beautiful rooms. Well maintained grounds. - Great views of La Gomera. - Bali bed service is a wonderful touch. - Great breakfast...

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Helpful?
1Thank Sarah L
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Sarah L, Thank you for taking the time to post a review of your recent stay at Gran Meliá Palacio de Isora. Your feedback is a valuable source of information and it is a real pleasure for all of us to read that you appreciated our rooms, pools, Bali Bad Service and the caring service of the members...

Hampshire, United Kingdom
Reviewed 19 March 2016

We both enjoyed our trip would go for longer at this hotel. The staff of the hotel where all very friendly and always happy to help nothing was no trouble for them, had a bali bed round the pool area it was the best two young lads look after us all day, well done lads great

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank 783berylh
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. 783berylh, Thank you for selecting Gran Meliá Palacio de Isora for your holiday in Tenerife and for sharing your feedback with us through TripAdvisor. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and effort to provide exceptional service are appreciated. I was...

Oxford, United Kingdom
Reviewed 18 March 2016

This is our fourth stay at this hotel and it is as good as we had previously experienced. As a Gran Melia flagship hotel our expectations were high, and they were fufilled. The rooms, facilities and staff were first class as was the ambience. We will certainly book for our fifth visit in March 2017

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Helpful?
Thank PatrickFG70
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. PatrickFG70, Firstly thank you very much for sharing your feedback in TripAdvisor and for choosing our hotel for the fourth time for your holiday in Tenerife. We are truly delighted to know that your expectations have been fully satisfied and you have enjoyed our rooms as well as our facilities and staff. We cannot wait to welcome you...

Hampshire, United Kingdom
Reviewed 18 March 2016

Second visit to Red Level and again thoroughly enjoyed it. The quality and location of the 'drinks and canapés' service between 6.00 and 7.00pm is much improved from last year. Breakfast choices excellent, produce fresh and plentiful.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Y8882BHjanetj
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing our exclusive hospitality service in the Red Level and for sharing such a positive comment regarding our hotel. We are very glad to read that you have appreciated the quality and the improvement of our daily Open Bar at Liquid Garden, since our main goal is to make each of our guests’ stay a...

Glasgow, United Kingdom
Reviewed 17 March 2016 via mobile

We are at the end of our two week holiday at the Gran Melia Palacio. This is our 4th. Visit to this hotel. Once in 2010 and twice in 2011. We are also booked to come out again with our whole family in October this year.Although this is a stunning hotel with beautiful well maintained gardens we have noticed a...

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Helpful?
Thank Raymond D
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Raymond D, Thank you for sharing your review of our resort at TripAdvisor and for choosing Gran Meliá Palacio de Isora for your holidays. It is truly a pleasure to know that you have chosen us for the fourth time for your holiday a Tenerife, since your loyalty is the best reward to our team's dedication to the service...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: RM766 - RM1,854 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
387 questions
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View of pool amazing”
 of 5 bubbles sloanukraine, 17 Feb 2017 | Read review
“if you don't want to be disturbed early but staff noise/ kids running past your room, get a room further from reception.”
 of 5 bubbles CJ315, 17 Feb 2017 | Read review
“room with is sea view is a must”
 of 5 bubbles sharonlV7154LP, 17 Feb 2017 | Read review
“red level ground floor near to reception”
 of 5 bubbles steph336, 15 Feb 2017 | Read review
“choose higher floors away from the entertainment zone”
 of 5 bubbles olb114, 13 Feb 2017 | Read review
5 of 5